AM

AJ Mills

Service Advisor
Évaluation globale
Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5
4,4
(247 reviews)
55

BW
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BEN W.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/06/2024
client vérifiéVérifié Client
10
Catégorie : Service
Vehicle Service
As always had a great experience in the service department. Manny, AJ, and Carter were all excellent to work with.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 12/06/2024 08:59 AM

It's fantastic to hear that your experience in our service department was top-notch, Ben! Manny, AJ, and Carter are indeed a dream team, and it's great to know they made your visit enjoyable. We're always here, ready to keep those wheels turning smoothly. Looking forward to your next service adventure with us!

Employés avec lesquels vous avez travaillé

TA
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TRENT A.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/06/2024
client vérifiéVérifié Client
10
Catégorie : Service
Recall Service performed
The scheduling for service was easy. Pulled my rig in 30 minutes early and was promptly checked in without delay. Service advisor went through what was going to be done and estimated amount of time they would need the vehicle. I used the shuttle service to get me where I needed to go. I received a text that I could text or call for updates on my vehicle, if I wanted information. Everyone was willing to help in order to have a positive experience.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 12/06/2024 06:56 AM

Thanks for the great review, Trent! We're glad to hear that your experience was so smooth. It sounds like our team was on top of their game. We're glad our service advisor clearly communicated the game plan and that our shuttle service got you where you needed to go without a hitch. We'll be sure to pass your kind words on to them! We truly appreciate your feedback and the trust you've placed in us. Safe travels ahead!

Employés avec lesquels vous avez travaillé

SW
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SCOTT W.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/04/2024
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Prompt efficient service, clearly explained and done in a timely.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 12/04/2024 01:48 PM

We're glad to hear that you experienced prompt and efficient service, Scott! It's always our aim to keep things as clear as a sunny day in Coeur d'Alene. Making sure everything is explained thoroughly and done on time is our way of showing you that we care about your experience. If there’s ever anything else you need, just give us a shout!

Employés avec lesquels vous avez travaillé

SF
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STEWART F.
Post Falls, ID
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
11/29/2024
client vérifiéVérifié Client
4
Catégorie : Service
Wtf
Not what i wanted to see them redeam themselves...
Employés avec lesquels vous avez travaillé

JT
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JIM T.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/20/2024
client vérifiéVérifié Client
10
Catégorie : Service
New long block and other needs
AJ, and Daryl where a BIG help in the getting the new long block for my 1998 f-150, also with the other situations that needed repair. The mechanics very good at spotting addtionional repairs needed.
I bought this truck new in 1998, and no one else but FORD has touched it in 26 years.
THANK YOU THANK YOU
GOD BLESS
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 11/20/2024 01:17 PM

Thanks for the review, Jim! It sounds like AJ and Daryl really hit the nail on the head with their help! It's clear that your F-150 is a cherished member of the family, and we’re pleased to have been part of its upkeep over the years. Here’s to keeping that classic truck running smoothly for many more adventures to come! We appreciate your loyalty and trust in us. God bless you too!

Employés avec lesquels vous avez travaillé

JL
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JORDAN L.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/20/2024
client vérifiéVérifié Client
10
Catégorie : Service
Excellent Service!
AJ did an excellent job helping me with new tires for my truck. Communication was excellent. Shuttle service was on time and Andrew is very friendly. Thank you!
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 11/20/2024 01:16 PM

We appreciate you taking the time to share your experience, Jordan! It sounds like AJ and Andrew really hit the mark in making your tire-buying adventure not just smooth but enjoyable. Excellent communication and timely shuttle service are definitely the dream team of car care. If only all services came with such friendly faces! Your truck is in good hands with those new tires. Enjoy the ride!

Employés avec lesquels vous avez travaillé

Client vérifié
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/16/2024
client vérifiéVérifié Client
9
Catégorie : Service
Service
Clean place and friendly people
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 11/16/2024 01:10 PM

We're glad you found our dealership to be a clean and welcoming space! It’s always nice to know our team's friendliness made a good impression. If there’s anything specific that stood out during your visit, feel free to share. Your input keeps us motivated and helps us maintain our reputation as a friendly neighborhood spot!

Employés avec lesquels vous avez travaillé

LM
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LARRY M.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/16/2024
client vérifiéVérifié Client
10
Catégorie : Service
Service and repair to my 2012 F-150 pickup
The normal service was preformed as usual but there were several things that were discovered that needed to be fixed. I was advised of the problems and OK'd the repairs to be done. The end results were excellent and my truck drives like a new vehicle. I'm very pleased.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 11/16/2024 09:19 AM

We appreciate your feedback, Larry! It's always our goal to make sure your vehicle is in tip-top shape, even if that sometimes means pointing out a few surprises along the way. We're glad to hear the repairs have your truck feeling like new again. If your truck had feelings, we're sure it would be doing a happy dance right now! Safe travels ahead!

Employés avec lesquels vous avez travaillé

LH
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LAWRENCE H.
Cataldo, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/04/2024
client vérifiéVérifié Client
10
Catégorie : Service
car problems
This trip was awesome even though not all was answered. Learned some valuable info about my car - hats off to Anthony Mills ( hope I got the name correct) This is Joan as this is my car
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 11/04/2024 11:09 AM

Thank you for sharing your experience, Lawrence! We appreciate the feedback and are glad to hear you found value in your visit, even if some questions went unanswered. Anthony definitely knows his stuff, and we're happy he could assist you. Remember, there's no such thing as a silly question when it comes to your car! If you have any more questions or need further info, don’t hesitate to reach out. Safe travels!

Employés avec lesquels vous avez travaillé

RS
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REGINA S.
Liberty Lake, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/01/2024
client vérifiéVérifié Client
10
Catégorie : Service
Excellent Ford Service
I purchased my F150 at this dealership 18 years ago and have had every service including repairs, oil changes, etc done at this same location. It is always honest, fair and with a friendly atmosphere. I think the fact that the pride that it is family owned and operated plays into the great experience. Thanks again Mike White Ford for being there.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 11/01/2024 10:33 AM

It's wonderful to hear about your long-standing relationship with us, Regina! It sounds like your F150 has become part of the family after all these years. We believe that every oil change and repair builds on our relationship with our customers. There's certainly something special about being family-owned—we like to think of our customers as extended family too. Your loyalty means the world to us, and we're here, ready to help with whatever the road ahead holds!

Employés avec lesquels vous avez travaillé

CB
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CHARUNEE B.
Sandpoint, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/17/2024
client vérifiéVérifié Client
10
Catégorie : Service
Quality service team
Brought Bronco in for service. Used courtesy shuttle while waiting. Updates fixed the issues. Everyone U dealt with was professional and friendly!
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 10/17/2024 12:23 PM

We appreciate you taking the time to share your experience with us, Charunee. It's fantastic to hear that the Bronco is back in shape and that our courtesy shuttle was able to whisk you away to wait in comfort. Our team does aim to create a positive and friendly atmosphere, even in the midst of car troubles! Here's to many more smooth rides ahead. Call us whenever you need us!

Employés avec lesquels vous avez travaillé

Client vérifié
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/16/2024
client vérifiéVérifié Client
10
Catégorie : Service
Excellent service, and very timely.
Found the problems with my F-150, and are working on the fix. Graet staff in the service department especially AJ Mills. Thank you very much. JT
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 10/16/2024 12:27 PM

It's fantastic to hear that our service team was able to diagnose the issues with your F-150. AJ and the rest of the crew will appreciate the shout-out! We're all about getting you back on the road with a grin. If you have any further questions or need updates on your vehicle, just give us a shout. We're here to help!

Employés avec lesquels vous avez travaillé

VM
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VICTORIA M.
Superior, MT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/20/2024
client vérifiéVérifié Client
10
Catégorie : Service
Always a Great Experience!!
Bought a 2023 Bronco Sport from Mike White Ford last July and had nothing but great things to say about the entre crew. Yesterday, we took my 2023 Sport in for routine service and while we were waiting, ended up trading the sport in on a full size 2024 Bronco! Again, every last person at Mike White Ford is outstanding and treated us like friends. I don't think we'd ever deal with a differernt dealership again! Thank you to everyone at Mike White Ford!
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 08/20/2024 02:33 PM

We're thrilled to hear that you had a fantastic experience with us, Victoria! It's wonderful to hear that our team provided outstanding service during your recent visit. We're delighted that we were able to assist you with trading in your 2023 Bronco Sport for a 2024 Bronco. Our goal is to treat every customer like a friend, and we're so glad that you felt that way. Thank you for choosing Mike White Ford, and we look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

DH
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DALLAS H.
Plummer, ID
Ford F350
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
08/14/2024
client vérifiéVérifié Client
2
Catégorie : Service
Slow
5 1/2 hours to change oil and look for a death shake no shake found
Employés avec lesquels vous avez travaillé

Client vérifié
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/09/2024
client vérifiéVérifié Client
10
Catégorie : Service
Excellent service
Excellent service as always, car was done on time and staff was friendly
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 08/09/2024 06:07 PM

We appreciate your feedback and are pleased to hear that you had an excellent experience with us. Providing timely service and a friendly staff is always our goal, and we are glad to hear that we met your expectations. If there's anything else we can do for you in the future, please don't hesitate to reach out. Thank you for choosing Mike White Ford of Coeur d'Alene for your automotive needs!

Employés avec lesquels vous avez travaillé

WD
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WILLIAM D.
Ford F450
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/03/2024
client vérifiéVérifié Client
0
Catégorie : Service
Worst service ever
I have been buying Ford's all my life I will never buy another due to the service I received from Mike White Ford.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 08/06/2024 04:32 PM

Thank you, William, for taking the time out of your day to speak with our service director. We're grateful that we had the opportunity to discuss the issues at hand and work towards a successful solution. We hope that we have started the road to rebuilding trust with you and look forward to earning the opportunity to serve you again in the future.

Employés avec lesquels vous avez travaillé

MM
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MITCHELL M.
Rathdrum, ID
Ford F250
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/28/2024
client vérifiéVérifié Client
10
Catégorie : Service
Always a positive experience.
Had some service work done to my Superduty and the technician found that my lug nut caps were not fastening properly so Mike White Ford ordered me brand new ones @ no charge! Apparently the clips were beginning to fail. Love going there for anything!
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/28/2024 08:06 AM

Hey Mitchell, we're thrilled to hear that your Superduty is getting the care it needs. It's always our goal to ensure that every aspect of your vehicle is in top shape, so it's great to know that our technician caught that lug nut cap issue and got you brand new ones at no charge. We appreciate your trust in us and look forward to seeing you for anything else you need.

Employés avec lesquels vous avez travaillé

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Client vérifié
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/27/2024
client vérifiéVérifié Client
10
Catégorie : Service
AJ always does a great job
I have purchased many Ford vehicles from Joe Hall Ford in Lewiston. I switched to Mike White ford after the service manager in Lewiston retired and the service in Lewiston became impossible and rude to its customers. The last two F150’s I have purchased for the ALC have came from Mike White. Everyone in their service department is very courteous and bends over backwards to help their customers. The exact opposite of Joe Hall Ford.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/27/2024 12:07 PM

We're thrilled to hear that you've had such a positive experience at Mike White Ford. Your long history as a Ford owner is impressive, and we're thankful for your feedback. We truly appreciate your loyalty and look forward to continuing to provide you with exceptional service in the future. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

LG
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LOUIE G.
Rathdrum, ID
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/27/2024
client vérifiéVérifié Client
8
Catégorie : Service
Review
Satisfied
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/27/2024 09:44 AM

Hello Louie,We're delighted to hear that you're satisfied! Our team is dedicated to providing excellent service, and we appreciate your support. Please feel free to reach out if you have any further feedback or if there's anything else we can assist you with.Best regards.

Employés avec lesquels vous avez travaillé

PM
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PAUL M.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/17/2024
client vérifiéVérifié Client
9
Catégorie : Service
Fast service.
As usual the service department got my truck serviced in and out the same day. I have 2 ford's and don't take them any where else, been doing business here thru 3 owners and have always had very positive results.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/17/2024 04:55 PM

We are thrilled to hear that you had another positive experience with our service department, Paul. We truly appreciate your loyalty to our dealership and are grateful for the trust you have placed in us for so many years. Thank you for being a valued member of the Mike White Ford of Coeur d'Alene family, and we look forward to continuing to provide you with excellent service for many more years to come.

Employés avec lesquels vous avez travaillé
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