AD

ANTHONY J DEVINCENT

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(135 reviews)
56

LB
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Luc B.
Winter Haven, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/13/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
2015 Genesis g80
Great dealer
Recommandé
JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 10/20/2020 11:21 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employés avec lesquels vous avez travaillé

Client vérifié
Davenport, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/12/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly and professional
Our family has been buying and servicing our vehicles from Lakeland Hyundai for almost 20 years. The advisors are always friendly, professional and efficient. The facility is always clean and comfortable. I trust them and know they will do what’s right for our vehicle.
Jessica has been one of the friendliest faces over many of these years and now she keeps the team at the highest level of service!
Recommandé
JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 10/20/2020 11:21 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employés avec lesquels vous avez travaillé

WC
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Wanda C.
Avon Park, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/08/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Courteous service
Anthony was excellent, courteous and efficient.
Recommandé
JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 10/20/2020 11:19 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employés avec lesquels vous avez travaillé

JS
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John S.
Lakeland, FL
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/05/2020
client vérifiéVérifié Client
Catégorie : Service
Recant previous rating sent
The service on was completed in a timely manner with no issues.
Recommandé
Employés avec lesquels vous avez travaillé

JS
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John S.
Lakeland, FL
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/05/2020
client vérifiéVérifié Client
Catégorie : Service
Recant previous rating sent
The service on was completed in a timely manner with no issues.
Recommandé

Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
10/04/2020
Type de service : Maintenance
Catégorie : Service
Hyundai Srevice
I have a maintenance plan of service
Recommandé
JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 10/04/2020 01:18 AM

John, 

I just received your survey and would like the opportunity to speak with you about your recent experience. I will reach out to you on Monday. Hope you enjoy the rest of your weekend. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employés avec lesquels vous avez travaillé

Client vérifié
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/25/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great customer service
The vehicle is not perfect, no vehicle is. Customer service can be though, and it was.
Recommandé
JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 10/14/2020 04:52 AM

Thank you for your the kind words and great review. If you need anything we are here to help! Have a great day.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employés avec lesquels vous avez travaillé

PW
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Perry W.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/21/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Exceptional Customer Service
Great staff everyone seemed to go out of their way to help us and each other
Recommandé
JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 09/22/2020 01:26 PM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employés avec lesquels vous avez travaillé

LH
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Linda H.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/19/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
L. Hand
Anthony was awesome, he explained everything that needed to be done.
Recommandé
JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 09/22/2020 01:28 PM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employés avec lesquels vous avez travaillé

Client vérifié
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/16/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Nice people
Good service good atmosphere good people
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/18/2020 05:51 AM

Thank you for your kind words and rating. We strive to provide a quality experience for every customer and we thank you for choosing Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

CG
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Carol G.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/16/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Easy and friendly
My service was extremely good and everything was taken care of promptly.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/18/2020 05:49 AM

Carol

Thank you for your rating and review. We truly appreciate your business and thank you for choosing Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

RC
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Robert C.
Zephyrhills, FL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/11/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
X no
X
Non recommandé
JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 09/11/2020 05:30 PM

I would like to apologize for your recent experience and we have attempted to contact you. I would like the opportunity to speak with you regarding your recent experience. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employés avec lesquels vous avez travaillé

DP
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David P.
Plant City, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/10/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Quality
Have a great experience getting an oil change and tire rotation
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/15/2020 05:25 AM

David

Thank you for the great rating and review. We will continue to work to earn your business and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

BD
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Billy D.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/03/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
My appointment went very well.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/10/2020 01:50 PM

Billy

Thank you for choosing Lakeland Hyundai Service and for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

JG
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Jayne G.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/01/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great people - Great service
The staff are always very friendly and helpful. The car is always taken care of within the estimated time and perfectly cleaned.
Recommandé
JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 09/02/2020 07:42 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employés avec lesquels vous avez travaillé

GG
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Gina G.
Polk City, FL
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
08/26/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
poor management of time, mine and yours
Always a great place to take your car for its general maintenance but this past time I took my car for four days! All for parts that should have been ordered the week before I had my appointment I work 3-11 and told them this daily and their answer was to pick up the car and bring it back the next morning! I feel I should have been offered a rental even if I absorbed minimal cost toward it I mean I'm a nurse and I really don't have time to run up to the dealership in hopes the part came in that day Otherwise I could pick it up to do it all over the next day Thank goodness hubby was able to rearrange his schedule so I could work! Just disappointed
Recommandé
JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 08/27/2020 03:56 PM

I would like to apologize for your recent experience and would like the opportunity to resolve your concerns.  I have attempted to contact you via phone to discuss your concerns and had no luck. Please feel free to contact me directly at 863-577-5122. I look forward to speaking with you and hope you have a great evening.  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employés avec lesquels vous avez travaillé

Client vérifié
Plant City, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/25/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
great service great staff
great service and friendly staff thank you
Recommandé
JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 08/29/2020 05:24 AM

Thank you for your great rating and review. If you need anything do not hesitate to ask.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.