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ANTHONY J DEVINCENT

Lakeland Hyundai

Évaluation globale

4,8

(135 reviews)

56

Critiques de ANTHONY J DEVINCENT

TM

Thomas M.

Lakeland, FL

2020 Hyundai Sonata

ReScore Avis™

04/11/2022

Vérifié Client

10

Catégorie : Service

Solved my issues quickly

I have done business for over 5 years with Lakeland Hyundai and always had good experiences. My issue was something unexpected. However, the people who work for you did an excellent job of taking care of my issues. I take good care of my car and so the issue with Service was unexpected. I think maybe that is why i was a little upset. I can say they fixed my and serviced my car and went out of their way to make me happy. Thanks.

Employés avec lesquels vous avez travaillé

ANTHONY J DEVINCENT

TM

Thomas M.

Lakeland, FL

2020 Hyundai Sonata

ReScore Avis™

04/11/2022

Vérifié Client

10

Catégorie : Service

Solved my issues quickly

I have done business for over 5 years with Lakeland Hyundai and always had good experiences. My issue was something unexpected. However, the people who work for you did an excellent job of taking care of my issues. I take good care of my car and so the issue with Service was unexpected. I think maybe that is why i was a little upset. I can say they fixed my and serviced my car and went out of their way to make me happy. Thanks.

Avis original

03/31/2022

Type de service : Repair

8

Catégorie : Service

Poor communication

Not told all work was done. or additional work required

JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 04/02/2022 05:54 AM

We tried to reach out and would like to speak with you about your last visit.

Jessica Alexander
Hyundai Service Manager
863-577-5122

Employés avec lesquels vous avez travaillé

ANTHONY J DEVINCENT

AW

Andrew W.

Mulberry, FL

2012 Hyundai Tucson

ReScore Avis™

03/30/2022

Vérifié Client

7

Catégorie : Service

Quick to resolve issues

The management was quick to resolve some issues after I picked up my car from service. Jessica, Manny and Anthony have been wonderful throughout the whole process and very knowledgeable regarding and questions I had about the work done. I appreciate the teams dedication to ensure all their customers are happy and getting the best service possible.

Employés avec lesquels vous avez travaillé

ANTHONY J DEVINCENT

DT

David T.

Lakeland, FL

2016 Hyundai Santa Fe Sport

03/24/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Professional and Fair

Anthony was my service rep and he provided me with an honest and accurate assessment of cost and time it would take to complete the repair.
I found the repair to be as promised and I felt that the cost was fair.

Employés avec lesquels vous avez travaillé

ANTHONY J DEVINCENT

DP

Doreen P.

Lakeland, FL

2017 Hyundai Elantra

ReScore Avis™

03/23/2022

Vérifié Client

10

Catégorie : Service

Jessica made it right.

After calling Jessica, she personally made it right.
After I made her aware of the problem, she had a person bring the part to the house and install it.
The 2-1/2 week wait for a oil change is still unexceptional, but I believe when they get back in the regular building things will get back to normal.

Employés avec lesquels vous avez travaillé

ANTHONY J DEVINCENT

CT

Cherry T.

Lakeland, FL

2018 Hyundai Accent

03/22/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Good Service

Service is always good at Lakeland Hyundai

Employés avec lesquels vous avez travaillé

ANTHONY J DEVINCENT

DP

Doreen P.

Lakeland, FL

2017 Hyundai Elantra

ReScore Avis™

03/23/2022

Vérifié Client

10

Catégorie : Service

Jessica made it right.

After calling Jessica, she personally made it right.
After I made her aware of the problem, she had a person bring the part to the house and install it.
The 2-1/2 week wait for a oil change is still unexceptional, but I believe when they get back in the regular building things will get back to normal.

Avis original

03/21/2022

Type de service : Maintenance

1

Catégorie : Service

Oil change

This is our 3rd vehicle purchased from this location. Service has always been great.
Now there's a 3 week wait for an oil change? Anthony, my service person may have been having a bad day. He seemed irritated that I had a $5 Hyundai coupon. Then he told me the oil dipstick was broken and a replacement was $30 some dollars. I guess it can happen. I said OK, paid for the new dipstick and oil change. That was a Wednesday. Next day I went to check the oil and saw the dipstick was broken again. I called and left a message. Anthony called back and said it was not installed. He told me to swing by and pick it up. I don't live near and asked him to mail it to me. It's now the next Monday and nothing.
In my opinion, service has gone downhill.
In their defense, they are in a different building as the main facility is being remodeled.

JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 03/22/2022 01:47 PM

Thank you for speaking with me and if you need anything else please do not hestiate let me know i am here to help

Jessica Alexander
Hyundai Service Manager
863-577-5122

Employés avec lesquels vous avez travaillé

ANTHONY J DEVINCENT

DS

David S.

Valrico, FL

2021 Hyundai Elantra

03/14/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Return for service

This was my second time for service at this facility. I was impressed at how much improvements there were since last time.

Employés avec lesquels vous avez travaillé

ANTHONY J DEVINCENT

DE

Damaryes E.

Plant City, FL

2020 Hyundai Tucson

ReScore Avis™

03/14/2022

Vérifié Client

10

Catégorie : Service

Love ❤️ Lakeland Hyundai

Lakeland Hyundai they are a keeper. I addressed a missed issue and Lakeland Hyundai rectified it immediately. Jessica and Anthony are always a pleasure to work with.

Employés avec lesquels vous avez travaillé

ANTHONY J DEVINCENT

DE

Damaryes E.

Plant City, FL

2020 Hyundai Tucson

ReScore Avis™

03/14/2022

Vérifié Client

10

Catégorie : Service

Love ❤️ Lakeland Hyundai

Lakeland Hyundai they are a keeper. I addressed a missed issue and Lakeland Hyundai rectified it immediately. Jessica and Anthony are always a pleasure to work with.

Avis original

03/12/2022

Type de service : Maintenance

8

Catégorie : Service

Oil change service incomplete

Love coming here but this new temporary location caused my service to not be complete. Oil chg and tire leak was not fixed

JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 03/12/2022 06:40 PM

I would like to apologize for your last visit and will be reaching out Monday

Jessica Alexander
Hyundai Service Manager
863-577-5122

Employés avec lesquels vous avez travaillé

ANTHONY J DEVINCENT

AW

Andrew W.

Mulberry, FL

2012 Hyundai Tucson

ReScore Avis™

03/30/2022

Vérifié Client

7

Catégorie : Service

Quick to resolve issues

The management was quick to resolve some issues after I picked up my car from service. Jessica, Manny and Anthony have been wonderful throughout the whole process and very knowledgeable regarding and questions I had about the work done. I appreciate the teams dedication to ensure all their customers are happy and getting the best service possible.

Avis original

03/11/2022

Type de service : Repair

5

Catégorie : Service

Returned with very little gas and dirty.

After waiting two months for an engine rebuild (I understand parts are hard to come by) I picked up my vehicle dirty and with barely any gas in the tank. This is not how it was dropped off. My rep was friendly but I wish he would have told me I qualified for rental reimbursement due to the service needed on my vehicle. It should have been mentioned right away. We will see how the new engine holds up. So far so good.

JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 03/11/2022 03:22 PM

We will be reaching out to speak with you about your service experience. Thank you

Jessica Alexander
Hyundai Service Manager
863-577-5122

JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 03/14/2022 04:45 PM

I have attempted to reach out to you via phone and had no luck. I would like to help with this last service visit you had please feel free to call,text or email me at your earliest convenience. Thank you

Jessica Alexander
Hyundai Service Manager
863-577-5122

Employés avec lesquels vous avez travaillé

ANTHONY J DEVINCENT

CP

Clifford P.

Lakeland, FL

2022 Hyundai Santa Fe

03/10/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Excellent!!!

Customer service, Customer service, Customer service, Excellent!

Employés avec lesquels vous avez travaillé

ANTHONY J DEVINCENT

Client vérifié

Lakeland, FL

2013 Hyundai Veloster

03/03/2022

Type de service : Repair

Vérifié Client

7

Catégorie : Service

Service appointment

Overall good, too much wait, unnecessarily

Employés avec lesquels vous avez travaillé

ANTHONY J DEVINCENT

PB

Paul B.

Babson Park, FL

2018 Hyundai Sonata

ReScore Avis™

02/22/2022

Vérifié Client

9

Catégorie : Service

Cared enough to call

Received a call back and they were able to go over the issues I was concerned about and explain why things were stated the way they were.

Employés avec lesquels vous avez travaillé

ANTHONY J DEVINCENT

Client vérifié

Lakeland, FL

2017 Hyundai Tucson

02/20/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Recall notice

Went into Lakeland Hyundai due to recall notice. I would return to have service done. Jessica was friendly and explained the work being done in detail.

Employés avec lesquels vous avez travaillé

ANTHONY J DEVINCENT

CL

Catherine L.

Plant City, FL

2017 Hyundai Tucson

02/19/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Easy, knowledgeable employees, information shared

Both making the appt and reminders about appt. made it easy and great. The service dept employees are knowledgeable and friendly. The waiting area is comfortable.
Explanation of what was found and done was valuable.

Employés avec lesquels vous avez travaillé

ANTHONY J DEVINCENT

PB

Paul B.

Babson Park, FL

2018 Hyundai Sonata

ReScore Avis™

02/22/2022

Vérifié Client

9

Catégorie : Service

Cared enough to call

Received a call back and they were able to go over the issues I was concerned about and explain why things were stated the way they were.

Avis original

02/18/2022

Type de service : Repair

7

Catégorie : Service

Could have been worse

They have always been courteous there. They keep good records. Think the tire that was bad may have been like that the last time I was in for service due to the need of a front end alignment. The tires on the car were from when we bought the car new from them and when they said I needed new tires for over $800 I was surprised there was no type of prorating seeing the car only had 37000 miles on it. Also failed to mention that the brakes were marginal. Did take 2 hours to do an oil change and replace a trunk latch on a recall. Thought that was kind of long.

JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 02/19/2022 03:15 PM

I would like to apologize for your recent service and will be reaching out soon

Jessica Alexander
Hyundai Service Manager
863-577-5122

Employés avec lesquels vous avez travaillé

ANTHONY J DEVINCENT

DD

David D.

Lakeland, FL

2017 Hyundai Santa Fe Sport

02/17/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Exceptional

Always gives expert service.

Employés avec lesquels vous avez travaillé

ANTHONY J DEVINCENT

Client vérifié

Winter Haven, FL

2020 Hyundai Sonata

ReScore Avis™

02/14/2022

Vérifié Client

9

Catégorie : Service

Great customer service

Sammie informed me of my car needs. after he asked me if I had any questions or concerns. Great customer service

Employés avec lesquels vous avez travaillé

ANTHONY J DEVINCENT

Client vérifié

Winter Haven, FL

2020 Hyundai Sonata

ReScore Avis™

02/14/2022

Vérifié Client

9

Catégorie : Service

Great customer service

Sammie informed me of my car needs. after he asked me if I had any questions or concerns. Great customer service

Avis original

02/12/2022

Type de service : Maintenance

7

Catégorie : Service

maintenance check up

my car check up took almost 3 hours, mind you I had an appointment

JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 02/12/2022 03:02 PM

I would like to apologize for your recent experience and I will be reaching out to speak with you and find resolution. Have a good weekend

Jessica Alexander
Hyundai Service Manager
863-577-5122

Employés avec lesquels vous avez travaillé

ANTHONY J DEVINCENT

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