5 stars for WC Ford ~ 10 stars for Tom Xepoleas. I purchased a 2015 Ford Focus 3 years ago at anothe
r dealership. 3 years and 3 attempts to repair the transmission, I had enough... I was not able to get any help, until I decided to stop by Walnut Creek Ford and lucky for me, I found Tom Xepoleas!! Instead of trying to offer me $5000 for my 2015 Focus and sell me a used car (this is what I got everywhere else) Tom helped me start the process to have Ford repurchase my car under their Re-acquired Vehicle Program. 14 days later, I received a call letting me know I was approved. 12 days later, I turned my Focus back over to Ford and received a check for my full purchase price, minus $290 for mileage. During those 12 days Tom Xepoleas located the perfect new Ford for me, the exact, year, make, model, color and options I asked for. Friday I was able to drive home in my new Ford Escape SEL! she is a beauty and the transmission is perfect. If you are looking to purchase a new car and would like a sales consultant who does not pressure you, but listens and helps with what you need, ask for Tom Xepoleas. Thanks Tom for all your help, for hanging in there with me for 26 days.... and thank you for treating me like family. :)
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Customer service is very professional. Staff dress very professional as well speak very kindly and wi
th respect. Place that very clean and very hospitable to customer.
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Had scheduled an appointment to take care of a recall, when engine issues reared their ugly heads. D
ropped the car off, and was in contact with the dealership for most of the cars stay there. Staff did their best to keep me posted on the status of the repair, and vehicle was restored to operating condition.
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Alaya held my hand through the entire process, she and Greg made it a Very enjoyable experience. I wo
uld suggest that if youre in this area and thinking about purchasing a car that you check out Auburn Chevrolet. And ask for Alaya !
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I bought a RX on Feb 22. Overall, great experience of sales agent who is knowledgeable, professional
and kind.
The facility inside the dealership is amazing with all complementary beverages and snacks.
But the receptionist lady was helpful when I arrived at dealership. Didn't greet nor even ask whom I was looking for. Just staring at me which was embarrassing. .
I took my Saturn to the Bud Clary Honda because it's close AND my service there has always been reall
y good. Megan stated she was new and was knowledgeable beyond her first week- Good Job, Megan!
When I had questions about some of the recommended services which are due because of the milage and age of my Vue, Megan flagged down the service technician passing by. At the end of his day this guy went out of his way to pull up images on his laptop to show and explain the importance for performing one of the more expensive services recommended. AS USUAL, helpful! Thank you so much for the oil change, care for my care, and some laughs...and keep up the great work Megan!
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