Back in April 2025, I received a recall notice (for brake inspection) for my 2016 Forte` and attemp
ted to set up appointment with Kia of Renton where I purchased the car.
After being transferred to their service department, I was on hold for over 20 minutes, no one would answer the phone. I tried a couple more times with the same long hold time results with no answer.
So, I called Kia of Puyallup (in April). I had no trouble reaching their service department and after explaining my situation an appointment was set up for May 28th at 9:30 am. (Or so I thought).
As a cautionary measure (because I have experienced this before) I called on the 27th to confirm the service appointment and not surprisingly, no appointment was found. The service agent (Beth) was very diligent and suggested that I might want to speak with the service department manager Tom Evans.
I was transferred to his phone and got his voicemail. I left a message and my phone number.
Within 15 minutes, Tom had returned my call. He confirmed that there wasn't anything in their system for me.
After retelling my experience with Renton Kia and expressing my desire to bring my car to Puyallup, I fully expected a possible month-long delay to fit me into their schedule. But, to my amazement Tom made the decision to set service for the next day at the same time (9:30 am) that I had set up originally.
Beth greeted me warmly when I showed up to drop off the car for an overnight stay. I guess my second-best experience was when I came back the next morning to pick up my car.
Beth recognized me immediately and even remembered my name. I don't think you can get any better customer service than what I received.
So, thank you Beth and thank you Tom for your outstanding attention to making my experience so satisfying.
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Had scheduled an appointment to take care of a recall, when engine issues reared their ugly heads. D
ropped the car off, and was in contact with the dealership for most of the cars stay there. Staff did their best to keep me posted on the status of the repair, and vehicle was restored to operating condition.
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We came all the way from north York to Barrie because of good reviews on Kia Barrie- not disappointed
with the helpful staff salesperson Ron and Nas of course amazing guy who help us on financing options for my son. I’m only not happy but excited for my son first purchase of his own vehicle! Kia Barrie is absolutely the place to go! Thank You!!! 🙏🏽
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