18 months or so. Most recently, a couple of months ago, I needed the radiator replaced. I ended up ta
king it back the next week because the new radiator was leaking. They said one of the outlets was bad, and a couple of ither issues as well. One would think these issues would gave been addressed before releasing the vehicle back to me. Needless to say I was not too enamored with that result. Just a quick background. For many years I took my vehicles (5 in all) to Holmgren Automotive, a family owned business in San Diego for fifty y years I took my vehicles (5) owned business in San Diego fo 50 years. When they shut their doors for good, they recommended FTS Automotive on Dagget St. I've taken my 2004 Silverado there a couple of times in the last 18 months or so.They recently replaced a radiator, but within a few days I had to take it back because it was still leaking.They gave some excuses, but -bottom line - they should have caught that before releasing the vehicle back to me. Your ability to fix my a/c two months ago, AND your shuttle service (on both ends of the repair) were what determined my choice of West Automotive. While acknowledging that you're not the most inexpensive shop, your service has been above average....and yes, I would recommend you to others.
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My wife and I were treated with courtesy and professionalism.
My wife and I had the pleasure of being the customers of Carter who is the best salesman we ever had
in car sales. He was honest, knowledgeable, and helpful in all phases of our purchase. He got us an agreeable price on our trade-in car which helped in the down payment. Two days later I returned to the dealership for further assistance with a vehicle systems question and Carter was again very helpful. Overall it was a smooth process. Thanks again Carter and the whole crew at Kearny Mesa Chevrolet.
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Scott Holmberg and his crew have always given me great service and today was no exception. They insta
lled a new transmission in my car and now it's running better than ever. Thanks Scott and crew for always doing right by your customers and their vehicles!
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Kudos to Nick Stutzman at Kearny Mesa Hyundai Service and the crew at your body shop for resolving an
issue with the paint on my 2018 Hyundai Santa Fe Sport.
Imagine my horror as I witnessed the exterior paint on my Santa Fe, bubble, chip, break, and flake off my vehicle in multiple places. The defect in the paint made my otherwise nice ride look ugly.
I brought my concerns to Nick who in turn worked with Hyundai who agreed to correct the issue with the paint which would take two to three weeks.
Yesterday, I picked up my Santa Fe Sport and the paint looks FANTASTIC! I am so happy that Hyundai valued me as a customer and was willing to go the extra mile to resolve my issue and restore my faith in their brand.
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Thank you Isaac! Had a fantastic experience with Isaac at Genesis of Kearny Mesa. The transaction pr
ocess was very fast and friendly. The GV80 is such a great quality vehicle and I have loved driving it over the past few weeks.
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Went in for an oil change and brake check. Every now and then I would hear squeaking when I applied t
he brakes. Rey Frey took a look…confirmed brakes were still 100%. I was expecting $500+ bill, but Rey Frey didn't rip me off. I definitely recommend Rey Frey to all friends, family, and strangers. Got great customer service and an awesome car wash too!!!
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