When you upgrade your car, and its worse than your old vehicle.
I had a 2016 Veloster (non-turbo) top of the line car. It was perfect and never had a problem, minus a bag getting stuck under. When the new 2019 Veloster R-Spec came out, I was excited to upgrade. I never had an awful experience with Hyundai and was expecting the high customer service as I had when I bought my 2016. Now having owned my 2019, I had a clutch break on me (took over a month to fix and only had a rental for 2 weeks), now having clicking noises when I turn my steering wheel after the clutch was replaced, and a rattling in my passenger door when I drive. I also had extreme difficulty trying to reach the service bay when my car was in the shop. I don't know what has happened but even when I purchased my 2019 Veloster N, it took over 4 months to get my plates and had to get it fixed because they broke the bumper when unloading it and took over 2 months to get it to me. I had great respect for them as a dealership, and with their warranty, as I was treated highly with my 2016, but once upgrading I don't know if I would go back and purchase.