Wonderful vehicle... but broke down at 1200 miles.
I purchased a brand new 2022 Kona Electric in May 2022. I had a new job that would require a lot of driving, and figured it would be smart to go fully electric, while I wanted an SUV for my family.
At 2 months, and less than 1500 miles, I got a notification telling me to "CHECK ELECTRIC VEHICLE SYSTEM." I brought it into a dealership, where they did not seem to have any idea how to handle the issue. It took them almost two weeks to finally decide - the vehicle needed a brand new battery. However, the batteries are on a national backorder, and they don't know when I'll be able to get a new one.
So now, despite leveraging my financial future for a brand new Hyundai, I am stuck paying for gas, driving a vehicle that doesn't suit my family, with no estimate on when I might be able to get that new car back. And when I do get it back, who knows how long it will run for this time, before requiring service again. Service that Hyundai doesn't seem to yet be equipped to provide.
While driving it, I loved it. Excellent vehicle, safe, smooth, incredible comfortable. But unfortunately, I can't recommend it to anyone, and had to warn other potential buyers - UNTIL HYUNDAI SOLVES ITS BATTERY ISSUES, DO NOT INVEST IN THIS VEHICLE.
Worth noting as well - Hyundai boasts world class customer care. They have great *systems* in place for customer care - I immediately got a callback, and a reference number. But past that point, it's VERY difficult to get in touch with them.
Vérifié Propriétaire
