Thank you for reaching out, Jooheok. We are disappointed to hear about the circumstances that prompted your contact.  We would like the opportunity to investigate/examine this further. We have escalated your concerns to a Case Manager regarding your Genesis GV80 for further assistance. Please allow approximately 2 to 3 business days for contact. Thank you. ^cc 

Thank you, Steven, for taking the time to share your concerns with us regarding your Genesis GV80. We would like the opportunity to assist and encourage you to visit your local authorized Genesis Retailer. Please contact our Genesis Customer Care team at (844)-340-9741. A Case Manager would be more than happy to offer additional support in communicating with the retailer and would be glad to act as a liaison. Thank you. ^c

Thank you for sharing your feedback on your Genesis GV80, Tammy. We appreciate you bringing this to our attention. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumers' preferences. We have forwarded your information to the appropriate department. Thank you. ^cc  

Thank you, Rob, for reaching out and sharing your concerns about your Genesis GV80. Our records indicate that you are already in contact with one of our Case Managers. Please continue to collaborate with your Case Manager to address your vehicle's concerns and the survey concerns you have highlighted. We appreciate your attention to this matter. Thank you. ^cc