Thank you for reaching out, Jeff. We are disappointed to hear about the circumstances that prompted your contact. The safety of you and your family is our top priority. We have escalated your concerns to a Case Manager regarding your Genesis GV70 for further assistance. Please allow approximately 2 to 3 business days for contact. Thank you. ^cc 

Thank you for reaching out, Charles. We appreciate your feedback and insight regarding your Genesis GV70. We are very sorry to hear about your experience. If you require assistance in communicating with the retailer, our office will be glad to act as a liaison. We would like to encourage you to reach out to our Genesis Customer Care team at (844)-340-9741 for support and assistance if needed. Thank you. ^cc