Thank you for reaching out, Susanna. We appreciate your feedback and insight regarding your Genesis GV70. We are very sorry to hear about your experience. If you require assistance in communicating with the retailer, our office will be glad to act as a liaison. We would like to encourage you to reach out to our Genesis Customer Care team at (844)-340-9741 for support and assistance if needed. Thank you. ^cc 

Thank you, Kenneth, for taking the time to share your concerns with us regarding your Genesis GV70. Nothing is more important than the safety of Guests and we are very saddened to learn about your experience. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumers' preferences. We have forwarded your information to the appropriate department. Thank you. ^cc