My 20 year old son took my 2013 Raptor in to replace leaking shocks. And check a squealing noise under the hood. When I received the quote they were charging 3 diagnostic fees totaling $700, around 8k in repairs plus over $1000 In miscellaneous shop fees. When I called and ask what the shop fees were or how they were calculated they could not explain. I also ask why I was being charged for 3 diagnostics when I already knew the shocks needed to be replaced. I understand paying for one fee but not 3. I said no to all the repairs after they couldn’t explain over $1000 miscellaneous fees. They ended up taking off one diagnostic fee and let me pick my truck up after paying $400 in diagnostic fees and $55 in misc shop fees. After I made a Facebook post they called and refunded me $38 saying I shouldn’t have been charged a misc shop fee on the diagnostic charge.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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