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Cambridge Auto Center

Score moyen
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(1 044 Avis)
69
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Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
69
Score NPS ®

Détails de l'entreprise

À propos

At Cambridge Auto Center we know that auto repair is usually unexpected and unplanned. Our focus is to get your vehicle back to you in top condition in as little time as possible. At Cambridge Auto Center we know that auto repair is usually unexpected and unplanned. Our focus is to get your vehicle back to you in top condition in as little time as possible.

Catégories
Entretien de la voiture, Réparation automobile, Carrosserie
Contact
(210) 697-9600

Heures d'ouverture

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Heure centrale (É.-U. et Canada)
9823 Fredericksburg Rd San Antonio, TX 78240
Cambridge Auto Center's Avis
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(1 044 Avis)

AK
ANTHONY K.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/13/2025
client vérifiéVérifié Client
10
Excellent service !
Super fast and great workers! I can see why this place excels! Car looked brand new after the replacement! Also flexible in that I brought my own part!

SB
STANLEY B.
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/03/2025
client vérifiéVérifié Client
7
M
Did what I wanted done

Client vérifié
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
05/28/2025
client vérifiéVérifié Client
2
5 month fix
Kept vehicle for 5 months and had to tow it from their garage with new engine and $11,000.00 in parts. Took it to specialist in New Braunfels and they fixed it in a day!

SB
SCOTT B.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/27/2025
client vérifiéVérifié Client
10
Exceeded expectations
The shop exceeded my expectations with their communication and professionalism.
Terry T. de Cambridge Auto Center a répondu le 05/27/2025 12:21 PM

We're glad to hear that our communication and professionalism hit the mark! It's always great to know when our efforts make a positive impact. If only all challenges in life could be as easy to handle as car care. We appreciate your support and look forward to keeping your vehicle running smoothly!


Client vérifié
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/16/2025
client vérifiéVérifié Client
0
Not good
I have used Cambridge auto in Schertz for several years for automotive maintenance. I have been very happy. I recently took my vehicle to their location on Fredericksburg Rd to get my front hood repainted due to rock chips. I also had another few thousand worth of maitnenance done. The front desk guys were very tentative and seemed eager to help in any way. Unfortunately the communication between front and back was very very poor. The paint job on the hood came out very bad. They said they would give me a few hundred back to remove the burnt in buff marks on the cars body which they said could be removed with wax. I accepted and took to a detail shop. It cost $400 so I lost on that. But when I picked the car up from the detailer they pointed out how poor the new paint job on the hood was. Cambridge was eager to take it back to get it right. Unfortunately what they said would take a day ended up at almost a week. They offered a ride to drop us off but wouldnt provide a loaner vehicle or rental car so we were out another $350. Then, right after dropping the car off we called to tell them we had left the groceries in the back seat and to please please remove them right away. The guy at the front assured us he would take care of this immediately. Unfortunately, he did not. When we picked the car up they had left a brand new package of raw chicken in the back and it had spoiled in the heat the entire time the vehicle was there. I dont know how they could have been doing repairs on the vehicle and not smelled the rotten chicken that they had left. This was almost 4 weeks ago since we picked up the vehicle. Our beautiful Mercedes still smells aweful. We have used 2 car bomb air fresheners along with charcoal and every other method but the smell still wont come out to this day. Aaaaarrrrrggggghhhhhh. Aweful service. I hate giving a bad review and almost never do it but they sent this request for a review so here you go.

SH
gravatar
SHARON H.
San Antonio, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/13/2025
client vérifiéVérifié Client
10
Great Local Auto Centwr
Wonderful service on very short notice-same day drive in for replacement on warranty battery—totally no cost! I recommend Cambridge Auto Center they are very professional and great customer service. Thank you Jake for letting me “pick your brain”!
Terry T. de Cambridge Auto Center a répondu le 05/16/2025 03:19 PM

We're glad to hear that your experience with us was so positive, especially when you needed us on such short notice. It sounds like you caught us on a day when we were ready to operate like a well-oiled machine! We appreciate your recommendation and are happy that Jake was able to lend his expertise. If you have more questions for him, we might have to start charging for his brain-picking sessions! Wishing you smooth drives ahead.


TD
TODD D.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/13/2025
client vérifiéVérifié Client
10
Engine Replacement
I visited several garages and they all said that I needed a new engine. Cambridge had the most fair estimate and offered a warranty. I couldn’t have been more pleased with the whole experience. They were extremely professional and completed the replacement in record time. I will definitely be returning to Cambridge for all of my repair needs!
Terry T. de Cambridge Auto Center a répondu le 05/16/2025 02:56 PM

We're delighted to hear about your experience! It sounds like you dodged quite the bullet with those other garages. We're glad we could provide you with a fair estimate and a little extra peace of mind with our warranty. It's always our goal to blend professionalism with speed—like the automotive version of a superhero team. Looking forward to seeing you again for all things car-related!


MG
gravatar
MARK G.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/26/2025
client vérifiéVérifié Client
10
Oil change and tire rotation
All went well I am very satisfied with the services performed.
Terry T. de Cambridge Auto Center a répondu le 05/16/2025 02:55 PM

We appreciate you taking the time to share your experience. It’s great to hear that everything went smoothly and that you are satisfied with our services. We’re always here to ensure your vehicle gets the care it deserves. Keep cruising!


MG
Micheal G.
San Antonio, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/25/2025
client vérifiéVérifié Client
Catégorie : Service
Micheal said they promoted excellent service and met their quote. They finished in the time they said they would.
Recommandé
Terry T. de Cambridge Auto Center a répondu le 05/16/2025 02:55 PM

We appreciate your feedback and are glad to hear that you found our service to be excellent and consistent with the quote we provided. It’s always our aim to complete our work on time, so it's great to know we hit the mark! If you ever have more automotive adventures ahead, you know where to find us. Safe travels!


JR
JAMES R.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/21/2025
client vérifiéVérifié Client
10
It's Just Oil, until it's not...
Routine visit for an EGR oil change and some awesome BG 44K. I might not be coffee'd up enough, but routine or complex (I've had both) maintenance and they make it an awesome experience. (Scares me when the folks call me by name on sight) maybe I'm biased, but I'd never voluntarily go anywhere else for any work on my cars.
Terry T. de Cambridge Auto Center a répondu le 04/23/2025 11:30 AM

We appreciate your loyalty and are glad to hear that your routine visits are nothing short of awesome, whether it’s a simple oil change or addressing more complex maintenance. It's funny how familiarity can make even the mundane feel special—like walking into a cheers bar where everybody knows your name! Your trust means a lot to us, and we’re always here to keep your cars in top shape. Safe travels until your next visit!


NB
NICHOLAS B.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/12/2025
client vérifiéVérifié Client
10
Very satisfied
This was my first visit, and I was very pleased with the way I was treated.
Terry T. de Cambridge Auto Center a répondu le 04/23/2025 11:31 AM

We're glad to hear your first visit was a successful one! Treating our customers well is our top priority, and it's wonderful to know we made a good impression. We hope to keep up the good vibes on your future visits. Safe travels and enjoy the ride!


SH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/11/2025
client vérifiéVérifié Client
10
Exceptional Service and Expert Care at Cambridge Auto Repair
I had a fantastic experience at Cambridge Auto Repair! When my car unexpectedly stopped, Jake, the service rep, expertly guided me through the diagnosis with clear explanations. I felt confident knowing their mechanic is certified in Honda vehicles. The added warranty on parts was a great bonus, and the consistent communication throughout the process kept me informed every step of the way. Outstanding service from start to finish—highly recommend!
Terry T. de Cambridge Auto Center a répondu le 04/23/2025 11:32 AM

We appreciate you taking the time to share your fantastic experience with us! It sounds like our team, especially Jake, really hit the mark in providing you with the clarity and confidence you needed during your car’s unexpected hiccup. It’s great to hear that our certified mechanic made a positive impact, and we’re glad the added warranty felt like a cherry on top. We do our best to keep our customers in the loop, so it’s nice to know that our communication kept you informed throughout. Your recommendation means a lot to us, and we’ll continue striving to make every experience as smooth as a freshly paved road.


KM
Kenneth M.
San Antonio, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/11/2025
client vérifiéVérifié Client
Catégorie : Service
Kenneth said his vehicle is complicated. He has an electric issue with his vehicle and they took the time to properly look over everything. He has been a customer for many years, the quality of work is appreciated.
Recommandé
Terry T. de Cambridge Auto Center a répondu le 04/23/2025 11:32 AM

It's always a pleasure to hear from our long-time customers! We recognize that a complicated vehicle can feel like trying to solve a Rubik's cube blindfolded. We're glad our team could take the time to untangle that electric issue for you. Your appreciation for our quality of work keeps us motivated to tackle even the most puzzling problems. If your vehicle ever needs another pit stop, you know where to find us.


CC
CANDACE C.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2025
client vérifiéVérifié Client
10
Oil leak fixed
I damaged the oil pan on my Buick Envision. Uriel was very helpful in explaining how the oil pan worked-I had no idea! He ordered the parts and the work was completed by the next day. Everything was cured, fluids filled and the job was top notch. My son-in-law recommended Cambridge and I am very pleased that he did! Everyone was cordial, ethical and professional. I’m pleased to recommend Cambridge and will continue to work with them.
Terry T. de Cambridge Auto Center a répondu le 04/23/2025 11:33 AM

We appreciate your detailed feedback and are delighted to hear about your positive experience with us. It sounds like Uriel not only fixed your Buick's oil pan but also gave you a quick lesson in automotive anatomy—now that's multitasking. We take pride in our team's professionalism and work ethic, so it's great to know you felt well taken care of. Your son-in-law definitely has good taste in auto centers, and we’re glad to be part of your family’s automotive journey. Wishing you many smooth rides ahead!


JG
JOE-REY G.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/25/2025
client vérifiéVérifié Client
9
Skilled Mechanics
This Shop’s abilities to fix any vehicle especially the ability to supersede dealerships’ quality of repairs/work and charge less is key.
Terry T. de Cambridge Auto Center a répondu le 04/23/2025 11:33 AM

We appreciate your feedback and are glad to hear that our shop made a positive impression! It’s great to know we could tackle those repairs while saving a few bucks—why pay dealership prices when you can get top-notch work right here? We’re always ready to give your vehicle the care it deserves. Keep those wheels turning!

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.