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Spencer C.

Gainesville, FL

Cet avis enfreint la politique de révision de SureCritic.

Employés avec lesquels vous avez travaillé

KURT DEZEMBER

Spencer C.

Gainesville, FL

2006 Hyundai Sonata

Cet avis enfreint la politique de révision de SureCritic.

Employés avec lesquels vous avez travaillé

KURT DEZEMBER

Danielle A.

Gainesville, FL

01/07/2022

Catégorie : Service

No Communication in Service Department

My experience at Parks Hyundai of Gainesville was extremely disappointing. I scheduled service on December 12th, 2021, for the next available appointment on January 5th, 2022. I checked my car in with Michelle on January 5th and she told me that they would likely be able to look at my car, but that there was a possibility they might not get to it that day. I understood and asked if someone would call me to let me know about the status of my car. Michelle assured me that she would call me at the end of the day. I waited all day for a status update and did not receive a call. The next day, I called the service department to ask about the status of my car. I spoke with a different service advisor for just a moment and he transferred me to my advisor, Michelle. I was on hold for 12 minutes before I spoke with a woman who was not in the service department and told me that Michelle was currently with another customer. The woman offered to take a message for Michelle or transfer me to her voicemail. I left my name and phone number for Michelle at 12:33 p.m. on January 6th. I waited again, and again there was no call-back. I called again on January 7th at 12:52 p.m. to ask for a simple status update on my car, since it had been two days of no response. I spoke with the same male service advisor who had transferred me the day before. He was ready to pass me off to Michelle again before I told him my situation, and that I just wanted to know where my car was. As he was checking my information, he noted that my ticket had not yet been assigned a service technician. Despite the fact that Michelle told me that I would either be assigned a technician or get a call if I hadn't, my car had been sitting for three days without even being assigned a technician. The man took down my name and number and said he would call me back in a few minutes. I waited again, this time for a little over 30 minutes before I called back to ask about the status of my car. My call went directly to the third-party woman who had taken my message the day before and I explained that I was getting frustrated because all I wanted to know was where my car is because I had not received any kind of communication. She tried to transfer me to Luciano twice, and finally I was put through to the manager. The manager, Eric, did not meet my expectations. I immediately got the impression that I was being treated like a problem client. Perhaps it was his way of keeping cool in a tense situation, but it felt more like he was shrugging me off as an impatient and bothersome customer. When I asked what the status of my car was, Eric informed me that I had just been assigned a technician today. So, between my call at 12:52 and my second call at 1:33, I had finally been assigned a technician--but yet still had not been called about the status. I told Eric that I wanted to cancel my service and pick up my car and take it to a different shop. When I arrived this afternoon (January 7th) to pick up my car, the lack of professionalism was even more apparent when I gave my name for the ticket and Michelle said to Eric "She's upset that we didn't get to her fast enough," and Eric said "I know, I scheduled the Uber for her," as if I wasn't standing in front of them--and as if my problem was with the speed of service. My issue has never been the speed of service, it was with the radio silence and terrible communication structure in the service department. Additionally, while I was waiting for my car, Eric had to instruct Michelle to answer phones (to which she said it was impossible to do while doing her other tasks), which seems indicative of my problems here. It was pretty bold of Michelle and Eric to talk about me like this, when clearly, they didn't understand the issue at all. If I can't get a simple call-back about the status of my car, then how could I possibly trust this company to take care of me? If I had not been so persistent, I truthfully don't think I would have even heard about my car until sometime next week. This kind of treatment and level of service is unacceptable, and this by far the worst customer service experience I have had across any industry at any point in my life thus far. The worst part is, I waited weeks for this appointment--I couldn't drive home to visit my family over Christmas break because I needed this service. I lost special family time over Christmas and New Years because they couldn't see my car until January 5th, and obviously I wasn't a priority enough to even be assigned a technician until I called two days in a row.

Karl "Bucky" B., Service Manager de Parks Hyundai of Gainesville a répondu le 01/10/2022 05:33 AM

Thank you for fillng out our survey. We're sorry your service experience wasn't perfect. We'll be in touch to help.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com

Ray H.

Alachua, FL

08/24/2021

Catégorie : Service

All Work Not Done

I had to wait almost a month to get an appt for a 45,000 mi maint. The work includes an oil change, 99 pt inspection and a tire rotation. The appt was scheduled for 10:30a. When I arrived, I was told that they were running about 90 mins late. It took around 2 and a half hours for the work to be completed. When I got home, I found that my tires had not been rotated (they have indentifying marks). I tried calling the service dept and finally gave up after being on hold for an extended amount of time. The service personnel were very nice but paying for work not done, is unacceptable. I own 3 Hyundais and I will not be returning to Parks for any future maintenance.

Karl "Bucky" B., Service Manager de Parks Hyundai of Gainesville a répondu le 08/24/2021 11:59 AM

Thank you for filling out our survey, I'm sorry that your service experience wasn't perfect. I will be in touch with you to make this right.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com

Jerry P.

Waldo, FL

07/26/2021

Poor service

I had my car there for 5 days they did knot fix my car They said they wanted it for 2 more days. I pick my car up and will go someone else.I would knot go there.POOR SERVICE

Non recommandé

Rena H.

Alachua, FL

05/20/2021

Service department

I bought a second Hyundai because the service department at parks used to be so amazing. It is now slow and rude. I still like my Hyundai but I will travel hours to go to a different dealership.

Non recommandé

Karl "Bucky" B., Service Manager de Parks Hyundai of Gainesville a répondu le 05/21/2021 05:54 AM

Thank you for filling out our survey. We're sorry your service experience wasn't perfect. We'll be in touch because we want to make it right.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com

Delaney B.

Melbourne, FL

04/12/2021

Horrible Service Department

Do not take your car here. If I could give it 0 stars I would. I brought my car in last Thursday because it wouldn't start and I was sure the battery needed to be replaced. I called them to explain the situation and ask for my battery to be tested, and they repeatedly told me they would check the battery and call back in an hour. I did this multiple times with them and every time they told me they would get right on it and then call me back. After doing this for practically all of Friday, I decided to call them again the next day to see if anything had been done yet. They called me the next morning to go over what they found, but I missed the call and was unable to call them back. Then they called me this morning (Monday) to tell me that there was nothing wrong with my car and that I just hadn't pushed the clutch all the way in while I was trying to start it on Thursday. I then asked them how long a car battery usually lasts because my battery is 5 years old and I was pretty sure car batteries don't usually last that long. They told me that a car battery usually lasts a car's lifetime or about 12 years. Now I do not know a lot about cars, but a quick google search and a call to a car dealership that I actually trust proved that this is not true. According to Google car batteries usually last between 3 and 5 years. So I called them back and made sure I was speaking to a service worker and asked the question again, thinking that maybe I had mistakenly asked the receptionist a question she didn't know the answer to. I was wrong, the whole service department is incompetent and the service worker I talked to also said a car battery lasts 12 years, so at this point, I just decided to pick my car up and take it to a auto parts store where they could test my battery and probably replace it for me. While I was waiting for them to bring my car around to me, I saw the woman who was supposed to be driving my car around to me walking back into the service department, where she told me that she was going to get her manager because he was the only person there who could drive a stick shift. I found this ridiculous as they all work at a car dealership, but cannot drive a manual car. I also noticed that they knocked the back antenna off of my car while it was there. I'm not sure how this happened, but they had to have hit it pretty hard to get it off because it was secure before I brought it in. I ended up taking my car to get the battery tested at Advance Auto Parts, and they found that the battery was dead, and replaced it in 45 minutes for me. They also give a student discount for UF students, which was a nice bonus. I am not even sure if Parks Hyundai even tested my battery, since they told me it was functioning perfectly fine when it was actually dead. Overall I had a horrible experience with them and will never go back.

Non recommandé

Steve L.

Newberry, FL

Cet avis enfreint la politique de révision de SureCritic.

Steve L.

Newberry, FL

2018 Hyundai Elantra

Cet avis enfreint la politique de révision de SureCritic.