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Ed M.

Brooksville, FL

08/25/2025

Catégorie : Service

Preditory Finance Practices

BUYER BEWARE!!!
Found a vehicle we wanted on line at the used car store. Made the deal, including an agreed amount to finance. When it was all done, I find out my pay off is $11,000 more than the agreed upon amount to finance. Come to find out, 6 days later, the finance dept. packed in 11k worth of B.S. service agreements up front, prior to ever sitting down in the business office. No disclosure, no Truth in Lending statement prior to signing. It's all electronic, so you do not see anything. Shame on me for trusting these slime balls. Now we have to wait for the contracts to cancel and be credited back to our account, 6 to 8 weeks!! Total crap. Do mot trust these people...better yet, do yourself a favor and shop elsewhere.

Carly d.

Oldsmar, FL

08/12/2025

Catégorie : Service

AVOID WHITE HYUNDAIS 2019 PAINT PEELING OFF LIKE PAPER - DEALERSHIP NO HELP

I HAVE A 2019 ELANTRA AND MY PAINT HAS BEEN PEELING OFF LIKE PAPER FOR ALMOST A YEAR. I HAVE HAD MULTIPLE APPOINTMENTS AND PHONE CONVERSATIONS WITH CORPORATE. THE DEALERSHIP REFUSES TO REPAINT THE CAR EVEN THOUGH IT IS THEIR PAINT THAT IS THE ISSUE AS YOU CAN SEE WITH MULTIPLE ARTICLES ONLINE. THEY WANT TO PAINT A FEW PANELS AND CHARGE ME FOR A %. DO NOT BUY A WHITE HYUNDAI OR ANY COLOR FOR THAT MATTER DUE TO THEIR CUSTOMER SERVICE OBVIOUSLY GOING DOWN THE DRAIN. I HAVE BEEN A LOYAL CUSTOMER FOR 14 YEARS BUT MAY BE TIME TO SWITCH TEAMS. TODAY MY TRUNK ALMOST ALL PEELED OFF IN ONE PIECE THATS HOW BAD IT IS, 70% OF THE CAR IS PEELING AND BUBBLING.

Eugene I.

New Port Richey, FL

07/30/2025

Catégorie : Service

I was taken advantage of

On Sunday, July 22, 2025, I took my vehicle in for a service as the ABS and Traction Control lights were on.
After the mechanic checked the code, I was told by the service advisor Eric that the mechanic recommended replacing the speed sensors on both rear wheels for $1050.
A day earlier, on Saturday, July 21, 2025, I had already checked the codes for the ABS and Traction Control lights at the Maus Nissan Service Center. I knew that only one sensor on the right rear wheel had to be replaced. Besides, I had already replaced the speed sensor on the left rear wheel one year ago at the Hyundai Certified Preowned Center.
So, replacing both speed sensors was definitely a rip off. I declined this offer and showed the service advisor the Lithia invoice for replacing the left rear wheel speed sensor dated 09/18/2023.
Another concern is that I was advised that my front brake pads required immediate replacement because they were 70% worn out. The multi-point inspection by Maus Nissan showed that the pads were 5mm (50% worn out) and they required attention but not immediate replacement. It all looks like I was taken advantage of.

Eugene I.

New Port Richey, FL

07/30/2025

Catégorie : Service

I was taken advantage of

On Sunday, July 22, 2025, I took my vehicle in for a service as the ABS and Traction Control lights were on.
After the mechanic checked the code, I was told by the service advisor Eric that the mechanic recommended replacing the speed sensors on both rear wheels for $1050.
A day earlier, on Saturday, July 21, 2025, I already checked the codes for the ABS and Traction Control lights at the Maus Nissan Service Center. I knew that only one sensor on the right rear wheel had to be replaced. Besides, I had already replaced the speed sensor on the left rear wheel one year ago at the Hyundai Certified Preowned Center.
So, replacing both speed sensors was definitely a rip off. I declined this offer and showed the service advisor the Lithia invoice for replacing the left rear wheel speed sensor dated 09/18/2023.
Another concern is that I was advised that my front brake pads required immediate replacement because they were 70% worn out. The multi-point inspection by Maus Nissan showed that the pads were 5mm (50% worn out) and they required attention but not immediate replacement. It all looks like I was taken advantage of.

Rodney A.

12/23/2023

Catégorie : Service

Dishonest people

I was told by service advisor William Linderm that my car needed a shifter cable and that it would cost $816.00. I took my car to Hyundai of Westley Chapel and was told that my car only needed a C-clip. They gave me the clip and wouldn't let me pay them for it.

Tracey T.

Chantilly, VA

11/16/2023

Catégorie : Service

11/13/2023 Used side Service

My service writer JAY, I want to say even though it was busy you were exceptional! I was greeted with a smile. That made my day especially after hitting a USPS van mirror, making me already an hour + late. Yes, my mirror connected with a USPS, mirror?. He made my day. He listened to my issues, was informative pleasant joked, pre during and post delivery. Thank you!! Wait was worth it. I used to going to the main dealership on 19, where seems I knew a few from there. Great experience. Will be coming back. Even saw Roxanne, who was great always. Jay, with your personality smile and great customer service, great asset to the company! Happy Holidays New Port Richey Hyundai

Mary S.

Safety Harbor, FL

10/23/2022

Catégorie : Service

NOT ETHICAL!

Please read below a statement from Hyuandai's Business Ethics page suggesting that the company strives to build friendly relationships with customers...Ha! You'll find the entire ditty on the Corporate website.

Please note that the handling of peeling paint on vehicles is anything but ethical.

"The ultimate purpose of ethical management is to enable long-term, stable and sustainable growth through markets’ and customers’ friendly evaluation of the company."

I have purchased three vehicles from THE HYUNDAI GIANT over the past several years and until recently, NEVER complained about the paint bubbling and peeling off any of my vehicles. Havin driven a diverse collection of cars; three Hyundais, two Volkswagens, one Ford, one Chrysler and two Mercedes, (two of these vehicles had 250, 000 miles on them), I NEVER had a complaint about peeling paint until my Pear White Elanta's paint started coming off in large pieces.

The reports of this problem are too numerous to count.The paint is defective. Period.

Both the dealer and Corporate refuse to acknowledge the problem as a manufacturer defect, which is been clear to the paint specialist who examined the peeling paint as well as a myriad of friends and coworkers.

Sadly, Hyundai's disrespect for me has led me to take new action. I work for the largest grocery supplier in the USA with various communication platforms that provide an excellent vehicle to warn my fellow 28,000 coworkers against purchasing a Hyuandai.

In addition, we find ourselves parked in many very busy supermarket parking lots daily, many of which are in Pasco County, HOME of the HYUNDAI GIANT.

My new car signs, citing THE GIANT , as well as Hyundai Corporate for their disrespect should garner plenty of attention in that market.

Mary

Pxxxxx R.

Tampa, FL

07/03/2022

Catégorie : Service

Was mis-quoted a price in writing for transmission flush

Had car in for service end of May for oil changed. They recommended (in writing) price for transmission fluid flush on next visit as vehicle was approaching 90K plus miles. Go into service 5 weeks later, I had written quote in hand. Car in for service and up on rack when service rep comes and tells me it will be another $100 on top of quoted price for service. That brought the price close to $300. I like how they get you there and then once you are there an committed to do the work the price increase comes. I didn't have a choice to say no by that time. They said previous service rep mis quoted price. So, i guess their own personnel don't know their cars and how to price service for them???? Just makes me not want to go back again. They should have honored the price quoted in writing.

Pxxxxx R.

Tampa, FL

07/03/2022

Catégorie : Service

Was mis-quoted a price in writing for transmission flush

Keith P.

Tampa, FL

06/26/2022

Catégorie : Service

Advertised price is not the REAL price!!!

Drove all the way out to New Port Richey thinking maybe we could get away from all the false and misleading advertising. Apparently we didn't drive far enough. Car was advertised at $23,200 which was exactly in line with online car pricing guide dealer rates only to find out after getting there that they wanted to tack on an additional $6,000 in undisclosed fees to include dealer reconditioning. The car only had 5,000 miles on it, what in the world did they have to recondition?! Absolutely ridiculous and a real waste of time. I have no idea why people put up with it. Just put the price you want on the car when you list it, don't lure people out with one price and then try to jack it up with undisclosed fees when they show up. The only additional fees should be tax, tags and title. Thanks, but I will most definitely be purchasing my next car FROM SOMEPLACE ELSE!!!

Debra D.

Brandon, FL

06/25/2022

Catégorie : Service

Jack Calcut sales Hyundai of Newport richey

Purchased a car and jack was my sales guy. He was great. Fantastic experience. Went over everything with me. Very trustworthy.

Lisa S.

Holiday, FL

05/09/2022

Catégorie : Service

Was rushed through signing & got ripped off

We purchased a car for a certain amount , a listed price on the website. The salesman went ahead and started rushing us when he got all the numbers & papers together and said we had to rush so we could beat the family next to us into the box. We signed not realizing we were being charged a different amount for the car that was over 2k. But we realized when we got home exhausted from being there for 6 Hours. It was a scam tactic and I am very disappointed but also want to warn others. I'm very disappointed & also very mad because I used this dealer more than once for purchasing and also for maintenance. I am regretful we didn't notice the difference and the salesman went ahead knowingly tricking us. We know we can do nothing now after the fact but buyer beware.

Harry M.

New Port Richey, FL

2020 Hyundai Tucson

04/23/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Way too long for service.

Last oil change was over two hours. The service manager came to our house and promised he would take car of us next time. Offered us free oil change, tank of gas and $40 gift card to Target. He gave us his personal cell number to schedule our appt. We called him and scheduled. It still took ONE HOUR AND 45 MINUTES to do an oil change and rotate the tires after being promised it wouldn’t take that long.

Roger C.

Ruskin, FL

2022 Hyundai Santa Cruz

04/15/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Excelent

My 5th Hyundai vehicle from NPR Hyundai.

Jon Vincent N., Service Manager de Hyundai of New Port Richey a répondu le 04/30/2022 12:10 PM

Thank you for choosing and reviewing our Service Department, Roger. Our goal is to provide you with the best possible service experience and we want to thank you for taking the time to come visit us. We are currently finalizing remodel and construction plans to expand our operation at both locations to improve our process and structure overall. We hope this will improve our service experience and reduce the long wait times you have experienced in the past. It was our pleasure to serve you and we thank you for your loyalty.

J.V. Nicolas
Service Manager
jonnicolas@lithia.com

Christine S.

Holiday, FL

04/13/2022

Catégorie : Service

Service Department.

I regret giving a harsh rating on the experience I had recently. I have changed my opinion and it's given me a better perspective and wish to share this. I spoke out of frustration and wish to remedy my comments. I Was treated fairly and your staff did an excellent job of explaining everything to me
The professionalism and knowledge of your staff is beyond measure and I will always bring my car to your dealership for service. Sincerely, Christine Shopshear

Jon Vincent N., Service Manager de Hyundai of New Port Richey a répondu le 04/30/2022 12:09 PM

Thank you for choosing and reviewing our Service Department. Our goal is to provide you with the best possible service experience and we want to thank you for taking the time to come visit us. We are currently finalizing remodel and construction plans to expand our operation at both locations to improve our process and structure overall. We hope this will improve our service experience and reduce the long wait times you have experienced in the past. It was our pleasure to serve you and we thank you for your loyalty.

J.V. Nicolas
Service Manager
jonnicolas@lithia.com

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