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Hyundai of New Port Richey

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(15 000 Avis)
76
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
Avis original
Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5
861
Total des ReScores
4,5
Moyenne de ReScore
76
Score NPS ®

Détails de l'entreprise

À propos

#1 Volume Dealer in the Country, Hyundai Of New Port Richey is staffed with expert technicians who provide quality Hyundai repair and maintenance. #1 Volume Dealer in the Country, Hyundai Of New Port Richey is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(727) 569-0999

Heures d'ouverture

Mon
6:00 AM - 8:00 PM
Tue
6:00 AM - 8:00 PM
Wed
6:00 AM - 8:00 PM
Thu
6:00 AM - 8:00 PM
Fri
6:00 AM - 8:00 PM
Sat
8:00 AM - 5:00 PM
Sun
10:00 AM - 4:00 PM
* Heure de l'Est (É.-U. et Canada)
3936 US Highway 19 N New Port Richey, FL 34652
Service après-vente's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(15 000 Avis)

Notre objectif est de fournir l'image la plus précise de la réputation en ligne d'une entreprise. Pour fournir l'image la plus précise, nous utilisons un algorithme automatisé pour nous aider à recommander des avis qui sont les plus précieux pour les visiteurs de notre site. Les avis qui sont recommandés peuvent finalement devenir "non recommandés" et vice versa en fonction des mises à jour continues et de l'apprentissage de notre algorithme. Les avis vérifiés par le système de point de vente de l'entreprise peuvent être publiés immédiatement dans la section des avis recommandés de notre site, cependant, en fonction de l'application de notre algorithme automatisé, ils peuvent devenir "non recommandés".

Continuez à lire les avis recommandés


DD
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Donna D.
Spring Hill, FL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/01/2022
0
Catégorie : Service
Follow up review after manager contacted us after negative review.
After submitting a negative review we were contacted by the manager. Basically he accepted no responsibility, made excuses and tried to shift blame to us. Having been in management I know the department culture is set at the top. I can now understand why they conduct business as they do.

PS
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Patricia S.
Clearwater, FL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/16/2022
10
Catégorie : Service
Worked hard to please
After having my new car windows tinted I found the Service Department did a good job. They tinted the front and two windows on the passenger and driver's side. It is much better at keeping the sun out and it looks like a nice job.

LM
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Lisa M.
Tarpon Springs, FL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/30/2021
0
Catégorie : Service
Horrible customer service
Michael Fiertag - a used up dirty car salesman. Will do anything to screw you out of a deal to benefit his own comp. Lazy. Does not work for the customer does not follow through. Would 10/10 NOT recommend this man in any dealings whatsoever. There are other dealerships out there that will go to bat for their customers. Even in these times. These people deserve a living but not at the expense of returning customers. Will call you to tell you he sold the car you are interested In and in detail told me how he ripped off customers on car of my interest and it only to benefit his comp. Not a real friend and not an honest salesman. Ruthless! Shady service!

NG
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N G.
Dade City, FL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
11/22/2021
0
Catégorie : Service
Worst experience
If I could give it no stars I would. So I brought my car in the first time (dealt with Andrew B) due to a leak and hot air coming out the a/c. Tell me I need a new blower,coolant and radiator(they say it was damaged). I told them when I jacked my car up(along w a mechanic)l took pictures and I didn't see where my radiator was damaged. Andrew H. the g.m did offer me a rental and tell me he'll eat the $45 i believe it was and I can't remember exactly what the amount was but we all know they usually have like a contract or something with enterprise so it's not like they were putting out that much money. In the beginning he made like he was concern but of course he end up being a joke. Get my car back and do my inspection which remind you I paid for coolant so I want it to the proper line and of course it wasn't which I have pictures/videos. I let Justin know and he says well it doesn't have to be exactly on the line and I explain if I'm paying $24 for coolant I want it to the line but left it alone bc he wanted to go back and forth. I try not to be rude so I asked to just make sure to send me the link so I can do a review bc they need to know the good and bad of what's going on and preceed to leave but Justin stopped me bc he said he wanted to make it right and he would check with the mechanic to see the radiator and make sure it was damaged and give me a call with the outcome. Of course I didn't receive a call due to the fact the my information was changed in the system so i didn't get a review sent to me. After driving a week my car begin to drag and make noises so eventually I called in to inform them as well as let Justin know I never received his update phone call. Of course he said he called but remind you I've been dealing with Hyundai well over 5 years and never had an issue with anyone reaching me or a problem with service for that matter until now. He said he called and read a number that he said prints out on my paperwork which was a lie bc I have some paperwork back in 2016 that have my number on it. Anyways, I brought it back which I didn't want too bc of the previous horrible experience but I did just spend over $1600 so I wanted my car fix. I explained to Andrew B. what was going on which we went back and forth the first time bc he was telling me there was nothing wrong. He then tells me I may need a motor. Something about my oil but at this point I'm upset bc how we go from nothing to needing a motor. He tells me most of the time if you're original owner they will cover the motor at 100%. That end up being a lie bc he said since I hadn't been getting my oil changed there they would only cover 85%. So pick up my car and what do you know I still hear that same noise I heard when I dropped it off. This point I'm beyond upset bc they've had my car for like 2 weeks and the problem still there. Not to mention I'm driving a hr to get to them bc that's where I purchased my car and that location use to be reliable. I explain to both Andrew's and the mechanic which they asked for me to leave my car but at this point I'm like they are gonna say they don't hear it and we're gonna get no where. I didn't want to keep driving in a rental so I said I'll record the noise than bring the car back. Not to mention one of the reasons for bringing my car back was bc of the noise which was not documented but Andrew B acknowledged that it was one of my concerns when we were outside (me,Andrew H-g.m,Jason-mechanic and Andrew B.)but proceeds to lie and say he don't recall once we were back inside and I went to questioning him.Ok, I get home and why my antenna cover is missing. I called the office which I know everyone was gone but I still wanted to leave a recording. So it's like I'm paying all this money out to get my car fix but still having issues and now have to deal with another issue. This has been the worse experience ever and I can not wait until I'm done dealing with them. They are horrible liars and only see dollar signs so be careful when dealing with them.

AR
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Anabel R.
Port Richey, FL
Cet avis enfreint la politique de révision de SureCritic.

WB
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Walter B.
Spring Hill, FL
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
09/30/2021
5
Catégorie : Service
Phone number out of service
The phone number on the card I got about scheduled maintenance is no longer good for getting in touch with you.
Also the phone number on the website is no longer good for getting in touch with you.
And another number I called had a 15 minute wait time.
This is not good service to me.

JI
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John I.
Trinity, FL
Cet avis enfreint la politique de révision de SureCritic.

EI
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EVGENIY I.
New Port Richey, FL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/21/2021
1
Catégorie : Service
BATTERY DEAD AFTER SERVICE
I had an oil change service on my Hyundai Tucson 2017 on June 26, 2021 at the Certified Preowned Center, New Port Richey.

The complaint is for a free multi-point inspection which showed the vehicle was in a good running order. Recently, on Sunday, September 5, when I was out shopping for groceries, the car battery did not start at the Produce Patch Vegetable Market parking lot on State Road 52. I had to call my friend with jumper cables and after that had to buy a new battery. The service advisor did not say anything about the battery health during the service. It was my luck that it had happened in the city and not somewhere on a rural highway.
Secondly, on 11/25/19 I purchased a lifetime wheel alignment at every 15,000 miles for $150.00.
I had only one wheel alignment in two years. My odometer reads over 32K miles now. No wheel alignment was performed during several service visits.

EI
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EVGENIY I.
New Port Richey, FL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/21/2021
1
Catégorie : Service
BATTERY DEAD AFTER SERVICE
I had an oil change service on my Hyundai Tucson 2017 on June 26, 2021 at the Certified Preowned Center, New Port Richey.

The complaint is for a free multi-point inspection which showed the vehicle was in a good running order. Recently, on Sunday, September 5, when I was out shopping for groceries, the car battery did not start at the Produce Patch Vegetable Market parking lot on State Road 52. I had to call my friend with jumper cables and after that had to buy a new battery. The service advisor did not say anything about the battery health during the service. It was my luck that it had happened in the city and not somewhere on a rural highway.
Secondly, on 11/25/19 I purchased a lifetime wheel alignment at every 15,000 miles for $150.00.
I had only one wheel alignment in two years. My odometer reads over 32K miles now. No wheel alignment was performed during several service visits.

EI
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Evgeniy I.
New Port Richey, FL
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/06/2021
5
Catégorie : Service
Battery died after two months from service date
I had an oil change service on my Hyundai Tucson 2017 on June 26, 2021 at the preowned center.
I have no complaints about the service but the complaint is rather about a multi-point inspection. On Sunday, September 5, when I was out shopping for groceries the car battery did not start at the Produce Patch Vegetable Market parking lot on State Road 52. I had to call my friend with jumper cables and after that had to buy a new battery. The service advisor did not say anything about the battery health during the recent service. It was my luck that it had happened in the city and not somewhere on a rural highway.
Secondly, on 11/25/19 I purchased there a lifetime wheel alignment every 15,000 miles for $150.00. Probably the service advisor forgot about it too.
Hope that Hyundai of New Port Richey will review my comments and make things right.

DE
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Debra E.
Oldsmar, FL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/19/2021
9
Catégorie : Service
Amending My Prior Review
I have had my brand new 2022 Santa Fe Calligraphy FWD for 6 days now. I left the dealership with 12 miles on the odometer. I am currently at 282 miles and the Low Fuel light came on. I can drive maybe another 34 miles or so, according to the indicator panel on the dashboard. The Drive Mode is set to Smart. I've been driving in-town. To be brutally honest, I feel that the rate of gas consumption is completely unacceptable. The EPA ratings for this vehicle from all available sources, including Hyundai, do not match what I've experienced so far, and have detailed here. I would like to know if something can be done about this. Could this be a design flaw?

DB
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Dennis B.
Brooksville, FL
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
08/14/2021
2
Catégorie : Service
Get a walk out the door price beforehand.
My experience was not the greatest. I was given a price by a hostess who I later found out doesn’t even work there. When I asked to see her a salesman said she was off today. He said she just makes appointments for the sales people. That was my first
warning. Sure enough after talking to the salesman the price went up. My next stop
was the financial guy and sure enough the price went up again. Total damage….$490,
additional down payment…..$48 a month more then what I was originally told.
My wife and I love the car but the process getting to the finish line was exhausting.

RR
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robert r.
New Port Richey, FL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/24/2021
HYUNDAI NEW PORT RICHEY USED CARS
i had a written offer from KBB to sell my Palasade. i took it in today, had to wait 35 miles for someone to help me. a little girl named Emily came out.....looked at my car. said there is rust on my doors where my magnetic signs were and they reduced my offer by 3,000 so they could paint the door. i said it will come right off, want me to run home wash my car and bring it back....she said no thats the offer. so i left. people dont realize when it comes time to sell a car, it is just as important as buying a car. i have 2 hyundais, and guess i wont buy another one because of how i was treated. so i went home washed my car, the spots washed right off, then took it to jenkin's Mitsubishi and sold it for full price. guess new car time who gets my business...i give them a 5 star rating.
Non recommandé

JM
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Josh M.
Holiday, FL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/10/2021
In addition to my previous review
I returned your hush money, when someone at that facility understands how to perform customer service give me a call, until then don't bother me.
Non recommandé

FK
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Francis K.
New Port Richey, FL
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
06/28/2021
Type de service : Maintenance
Catégorie : Service
BARRY R. de Hyundai of New Port Richey a répondu le 06/30/2021 10:10 AM

Thank you for taking the time to fill out our survey and choosing Hyundai of New Port Richey as your service center. We sincerely apologize about the inconvenience you received with the finance/sales department. This survey is strictly for service. We do hope that Roy provided you with 5 star service as he is heavily graded on his surveys. We are here for you and greatly appreciate your business. I am personally going to reach out to you to see what I can do to make things right. I look forward to speaking with you soon.

Attached is a Rescore that Roy is graded on
If you were pleased with Roy and the service tech
please let us know
Our only passing score is 5 stars!


Barry Roach
Hyundai Experience Manager
727-385-3301


1-15 sur 44 résultats
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