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Direct Tire & Auto Service

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(291 Avis)
85
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
1
Total des ReScores
4,0
Moyenne de ReScore
85
Score NPS ®

Détails de l'entreprise

À propos

At Direct Tire & Auto Service, we will get your vehicle back on the road. We will earn your trust with service excellence, smart value and our emphasis on convenience. For years, we've been servicing Watertown, MA and the surrounding areas. At Direct Tire & Auto Service, we will get your vehicle back on the road. We will earn your trust with service excellence, smart value and our emphasis on convenience. For years, we've been servicing Watertown, MA and the surrounding areas.

Catégories
Entretien de la voiture, Réparation automobile, Vente et réparation de pneus
Contact
(617) 923-1800

Heures d'ouverture

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
126 Galen Street Watertown, MA 02472
Direct Tire & Auto Service's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(291 Avis)

CM
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CATHRINA M.
Cambridge, MA
2013 Honda HONDA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2025
client vérifiéVérifié Client
10
New tires and tire maintenance-phenomenal
Staff was helpful, honest, and efficient- went in for a tire rotation and balance maintenance and they noticed my tires were comprised. They walked me through the next steps (no pressure was felt) and helped me choose new tires. Very grateful for their service and work!!
Clark G., Controller de Direct Tire & Auto Service a répondu le 03/31/2025 01:05 PM

We appreciate your feedback! It sounds like our team hit the tire jackpot by keeping you rolling safely and stress-free.  Thanks so much!


JB
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JOHN & REGINA B.
Needham, MA
2018 Toyota TOYOTA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2025
client vérifiéVérifié Client
10
Winter tire change over
I have been a customer since 1977. I think that says that I have always been more than satisfied with EVERYTHING!
Clark G., Controller de Direct Tire & Auto Service a répondu le 03/31/2025 01:05 PM

Wow, 1977—talk about loyalty! We're glad to keep your wheels turning and your satisfaction levels soaring.


SY
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SUSAN Y.
Watertown, MA
2007 Acura ACURA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2025
client vérifiéVérifié Client
10
Great experience
Taking my car to Direct Tire was a great experience. Rick explained everything to me. The mechanic was thorough and knowledgeable. The repairs took longer than expected but they stayed open until the job was done. Nice.
Clark G., Controller de Direct Tire & Auto Service a répondu le 03/28/2025 07:23 AM

We appreciate your understanding with the timing and are glad to hear Rick and the team made your experience enjoyable. A thorough fix is always worth the wait!


MG
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MARK G.
Wayland, MA
2020 Volkswagen VOLKSWAGEN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/27/2025
client vérifiéVérifié Client
10
great care, always
Been my tire place for 20 years - says it all!
Clark G., Controller de Direct Tire & Auto Service a répondu le 03/28/2025 07:24 AM

Two decades of tire loyalty speaks volumes! We appreciate your continued trust and look forward to keeping you rolling smoothly.


AM
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AUDREY M.
Chestnut Hill, MA
2015 Toyota TOYOTA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/26/2025
client vérifiéVérifié Client
10
Best Car Service Always
Direct Tire always delivers. Thank you Susan for your great customer service and your expertise!
Clark G., Controller de Direct Tire & Auto Service a répondu le 03/28/2025 07:25 AM

We're glad to hear that our team hit the mark! Reliable service and expertise—that's what we aim for, one tire at a time.


Client vérifié
Chestnut Hill, MA
2022 Tesla TESLA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/26/2025
client vérifiéVérifié Client
10
Always get great service
Took my car to have my snows changed over and the work was quick and well done.
Clark G., Controller de Direct Tire & Auto Service a répondu le 03/28/2025 07:26 AM

We're glad to hear the snow tires are off and your car is ready for the road! Keeping things quick and smooth is our secret recipe.


MC
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MATTHEW C.
Newton U F, MA
2013 Honda HONDA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2025
client vérifiéVérifié Client
10
General Maintenance
Fantastic service. Susan&Rick do a great job setting up service appointments, evaluating necessary maintenance/work and processing your bill. Been going here for several years- fair prices , trust the service. They stand behind their work.
Clark G., Controller de Direct Tire & Auto Service a répondu le 03/25/2025 05:23 AM

We appreciate your loyalty and are glad to hear that Susan and Rick are making your visits smooth and enjoyable. Trust is key, and we're happy to be on your side!


JS
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JOHN S.
Watertown, MA
2020 Jeep JEEP
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2025
client vérifiéVérifié Client
10
Always a pleasure
They are always thorough, Fast, and fair. Can't reccomend enough
Clark G., Controller de Direct Tire & Auto Service a répondu le 03/25/2025 05:24 AM

We appreciate your glowing review! It sounds like our team hit the sweet spot of speed and service—like a fast gourmet meal.


RK
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RICHARD K.
Waban, MA
2009 Toyota TOYOTA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2025
client vérifiéVérifié Client
10
Great
My tire change over was quick and easy
Clark G., Controller de Direct Tire & Auto Service a répondu le 03/25/2025 05:24 AM

We’re glad the tire change was a breeze! Quick and easy is our specialty—just like coffee and a donut on a Sunday morning.


Client vérifié
West Newton, MA
2019 Lexus LEXUS
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/21/2025
client vérifiéVérifié Client
10
Great service. Appreciative!
AAA changed my flat tire. On the way home stopped at Direct Tire without appointment. They repaired my tire, reinstalled it and I was on my way. Trustworthy experience as I did not know whether tire could be repaired, but they evaluated it honestly.
Clark G., Controller de Direct Tire & Auto Service a répondu le 03/25/2025 05:24 AM

We're glad you had a trusty pit stop at Direct Tire! Getting back on the road with a smile and a safe tire is our specialty.


EG
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Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/19/2025
client vérifiéVérifié Client
10
Took care of a low tire and long overdue tire rotation
Fast friendly service.
Clark G., Controller de Direct Tire & Auto Service a répondu le 03/25/2025 05:24 AM

We appreciate your recognition of our speedy service and friendly team—it's like we have a pit crew for car repairs!


RT
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RUDY T.
Cambridge, MA
2016 Volvo VOLVO
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/19/2025
client vérifiéVérifié Client
10
It was excellent as usual.
I made an appointment on short notice, but DT was able to fit me in at 3 pm.
The process was prompt, polite and professional, and I left about 2 hours later with everything done that needed to be done.
Clark G., Controller de Direct Tire & Auto Service a répondu le 03/19/2025 12:35 PM

We aim to be the superheroes of auto service, swooping in even on short notice. We're glad everything went smoothly and your vehicle is ready for action!


Client vérifié
Waban, MA
2022 Audi AUDI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/19/2025
client vérifiéVérifié Client
10
Alan R
Susan is incredibly helpful.
Clark G., Controller de Direct Tire & Auto Service a répondu le 03/19/2025 12:35 PM

We're glad to hear Susan made your experience so helpful; she's like the Swiss Army knife of customer service! We appreciate your feedback.


BD
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BEN D.
Jamaica Plain, MA
2010 Honda HONDA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/18/2025
client vérifiéVérifié Client
10
Quick service
The designated service-brake repair (rotors and pads) was quickly and comprehensively accomplished.
Clark G., Controller de Direct Tire & Auto Service a répondu le 03/19/2025 09:30 AM

We're glad you found our brake repair service to be quick and thorough—your rotors are probably happier than ever!


Client vérifié
Newton, MA
2014 Subaru SUBARU
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/18/2025
client vérifiéVérifié Client
10
great service
Always great service fast!
Clark G., Controller de Direct Tire & Auto Service a répondu le 03/19/2025 12:35 PM

We appreciate the shout-out! Fast service is our middle name—just not literally, because that would be a mouthful.


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