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Direct Tire & Auto Service

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(319 Avis)
84
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
1
Total des ReScores
4,0
Moyenne de ReScore
84
Score NPS ®

Détails de l'entreprise

À propos

At Direct Tire & Auto Service, we will get your vehicle back on the road. We will earn your trust with service excellence, smart value and our emphasis on convenience. For years, we've been servicing Watertown, MA and the surrounding areas. At Direct Tire & Auto Service, we will get your vehicle back on the road. We will earn your trust with service excellence, smart value and our emphasis on convenience. For years, we've been servicing Watertown, MA and the surrounding areas.

Catégories
Entretien de la voiture, Réparation automobile, Vente et réparation de pneus
Contact
(617) 923-1800

Heures d'ouverture

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
126 Galen Street Watertown, MA 02472
Direct Tire & Auto Service's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(319 Avis)

Client vérifié
Watertown, MA
2023 Tesla TESLA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/22/2025
client vérifiéVérifié Client
10
Seasonal tire change
Nice folks. Good local business. Good work for reasonable prices.
Clark G., Controller de Direct Tire & Auto Service a répondu le 04/22/2025 11:40 AM

We appreciate your support for local businesses! It sounds like we might just be your car's new best friends.


BK
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BOB K.
Lexington, MA
2015 Jeep JEEP
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/20/2025
client vérifiéVérifié Client
10
Always great service.
It is dealing with old friends who are very professional and kind.
Bob Kulin
Lexington
Clark G., Controller de Direct Tire & Auto Service a répondu le 04/21/2025 05:22 AM

We're glad you feel right at home with us, Bob! Professionalism and kindness are our secret ingredients for a great auto service.


BV
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BILL V.
Boston, MA
2023 Jeep JEEP
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/20/2025
client vérifiéVérifié Client
10
Always a pleasure
You guys are the best. Much more than tires !!! Great people and great service. :)
Clark G., Controller de Direct Tire & Auto Service a répondu le 04/21/2025 05:22 AM

We're glad you feel that way! We aim to go above and beyond—like a superhero team, but with tire expertise instead of capes.


BL
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BRUCE L.
Cambridge, MA
2019 Volvo VOLVO
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/19/2025
client vérifiéVérifié Client
10
Great service, honest people
I told them that I needed new tires, but they checked and said I didn't rather than just going ahead and selling me new tires like some business might so
Clark G., Controller de Direct Tire & Auto Service a répondu le 04/21/2025 05:23 AM

Honesty is the best policy, even in the tire kingdom! We appreciate your trust in us to keep those tires rolling.


JD
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JOHN D.
Westborough, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/18/2025
client vérifiéVérifié Client
10
Tire balance / rotation and oil change service
Susan is excellent. She is very helpful and attentive to customer needs. The work was done as scheduled on time, and a discount wasd applied to the oil change using a Direct Tire coupon.
Clark G., Controller de Direct Tire & Auto Service a répondu le 04/18/2025 09:19 AM

We're glad to hear Susan exceeded your expectations! It's great to know the oil change and timing hit the mark—who doesn't love a win-win?


JO
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JOEL O.
Boston, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/17/2025
client vérifiéVérifié Client
10
quick, efficient, friendly
I think I've been going to these folks for the last 2 decades.
No problems at all.
I'm also very satisfied with their work.
Clark G., Controller de Direct Tire & Auto Service a répondu le 04/17/2025 09:04 AM

Two decades of trust is a serious commitment! We're glad to keep the wheels turning smoothly for you.


JS
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JOHN S.
Newton Highlands, MA
2014 Toyota TOYOTA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/16/2025
client vérifiéVérifié Client
10
Top notch
Always a great experience every time I go.
Quality of work and professionalism is always top notch.
Clark G., Controller de Direct Tire & Auto Service a répondu le 04/17/2025 05:02 AM

We appreciate your loyalty and are glad our team keeps hitting the high notes for you. Here’s to more smooth rides ahead!


FH
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FRED H.
MA
2015 Subaru SUBARU
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/16/2025
client vérifiéVérifié Client
8
The service desk managers are always pleasant, service was performed in a timely way.
My one negative comment (have been an exclusive customer of Direct Tire for all tire-related purchases and services) since the early 80's) is the current $60 charge for seasonal tire changeover. That is a SIGNIFICANT change to go from free to $60. Seems like it could have been ushered in at a lower rate, at least initially, and further consideration could have been made for loyal long-standing customers.
Clark G., Controller de Direct Tire & Auto Service a répondu le 04/17/2025 05:05 AM

We appreciate your loyalty and feedback—sounds like we've hit a snag with the tire changeover fees. We're always striving to balance quality service and costs, so your input is valuable to us. Next season is on us.  -Clark


NO
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NICK O.
Belmont, MA
2023 Porsche PORSCHE
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/16/2025
client vérifiéVérifié Client
10
great
outstanding
Clark G., Controller de Direct Tire & Auto Service a répondu le 04/16/2025 01:28 PM

We appreciate your fantastic feedback! Outstanding is our goal, and we're glad to hit the mark with you.


LM
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Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
04/15/2025
client vérifiéVérifié Client
6
Synthetic oil change
I had a coupon for $54.99 for synthetic oil change and filter. I ended up paying about $93 for 1.75 quarts of synthetic oil above the 5 quarts which were included, plus disposal fee and taxes. I did not expect to pay almost double the coupon price. They should have disclosed these extras before.
Clark G., Controller de Direct Tire & Auto Service a répondu le 04/15/2025 10:18 AM

Thanks for the review and we're sorry things were not clearer for you.  The coupon you use DOES have a notice that it's only good for 5Qts, filter and labor.  And that disposal fees and taxes are NOT included.  Certainly our Folks should have reviewed that with you prior to your handing over the keys and I apologize that they did not.  We do try to be transparent but we can certainly get better.  Hope you'll give us another shot.  Best!


Client vérifié
Belmont, MA
2022 BMW BMW
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/15/2025
client vérifiéVérifié Client
9
Four new tires
Excellent communication about the most appropriate tires, availability, and scheduling. Work was done efficiently and promptly.
Clark G., Controller de Direct Tire & Auto Service a répondu le 04/15/2025 09:14 AM

We appreciate your feedback and are happy to hear that our tire talk was up to par! Efficient and prompt is how we roll.


WD
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WILLIAM D.
MA
2018 Jeep JEEP
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/15/2025
client vérifiéVérifié Client
10
Great Service
Fast change over of winter to summer tires with good prices for balancing and storage. No over selling of more than what you need with no need for oil and filter change this time.
Clark G., Controller de Direct Tire & Auto Service a répondu le 04/15/2025 09:07 AM

We're glad you found our tire swap speedy and budget-friendly! No upselling, just good vibes and great service – that's how we roll.


Client vérifié
Watertown, MA
2024 Honda HONDA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/13/2025
client vérifiéVérifié Client
10
Non-scheduled service
Didn’t have an appointment but they squeezed me in to patch two slow leaks in tires (from two embedded nails). I trust this place.
Clark G., Controller de Direct Tire & Auto Service a répondu le 04/13/2025 10:01 AM

We're glad we could fit you in and tackle those pesky tire leaks! Trust is key, and we're here to keep your wheels rolling smoothly.Thanks. 


JW
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JON W.
Charlestown, MA
2019 Subaru SUBARU
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/13/2025
client vérifiéVérifié Client
10
Great experience!
I called mid-week and they were willing to squeeze me into the schedule for Friday afternoon for a new set of Nokians. They were pleasantly professional as I waffled on when I could be there as well! The work was done in exactly the time frame they gave me - contacting me by phone and text.
Clark G., Controller de Direct Tire & Auto Service a répondu le 04/13/2025 10:00 AM

It sounds like we hit the tire bullseye for you! We're glad our team could juggle your schedule and keep you updated—no one likes a surprise when it comes to tires.  Thank you so much!


SR
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SYRILLE R.
Chestnut Hill, MA
2023 Nissan NISSAN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/12/2025
client vérifiéVérifié Client
10
outstanding service in every way!
service was excellent....from beginning phone call, arranging for car to be towed, to timely manner in which tire was ordered and installed....strongly recommend....
Clark G., Controller de Direct Tire & Auto Service a répondu le 04/13/2025 08:19 AM

We're glad you found our service as smooth as butter! Your recommendations keep our engines running and our smiles shining. Thank you!!


1-15 sur 319 résultats
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