WB

WILL BISHOP

Pohanka Hyundai

Évaluation globale

4,6

(917 reviews)

67

Critiques de WILL BISHOP

DS

David S.

Prince Frederick, MD

2017 Hyundai Sonata

ReScore Avis™

01/23/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Recommandé

Avis original

01/23/2018

Type de service : Repair

Catégorie : Service

Customer service callback

Excellent conversation with customer service employee who understood my concerns and addressed them. Thanks,David

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/23/2018 08:10 AM

It was a pleasure speaking with you, I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. I hope you had a great day and I look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

Client vérifié

Washington, DC

2013 Hyundai Sonata

ReScore Avis™

01/18/2018

Vérifié Client

Catégorie : Service

Great customer service

Great customer service
Great team walked in a proud customer and walked out even happier!

Recommandé

Employés avec lesquels vous avez travaillé

FL

Francis L.

Clinton, MD

2012 Hyundai Elantra

01/16/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Will Bishop service advisor

from the time you wall into the service area to time you leave there Bill Bishop kept you inform and make you feel like he want as a customer
and want you make fell like you ,are always welcome to come back for service and ans any of your questions - also he let you know that
you are welcome to come in to ask questions about your car and services. Again want to "THANKS" again Will Bishop his help in the
service of my car.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/17/2018 06:39 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

DWAYNE FORRESTER

SS

Shaquita S.

Mount Rainier, MD

2017 Hyundai Elantra

01/16/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Awesome

It's a comfortable place.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/16/2018 12:58 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

LC

Lydia C.

Fort Washington, MD

2016 Hyundai Santa Fe

01/15/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

No tire rotation

This is my second time going to a hyundai service center that did’nt do the service that they were suppose to do which is Tire rotation.

Non recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/16/2018 07:02 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/19/2018 06:59 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

CG

Catherine G.

District Heights, MD

2012 Hyundai Sonata

01/15/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great Service

Satisfied customer

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/15/2018 12:20 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

MW

Maxine W.

Temple Hills, MD

2016 Hyundai Accent

01/12/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Good Customer Service

Yes It's clean and the customer service is excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/12/2018 12:06 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

Client vérifié

Washington, DC

2013 Hyundai Sonata

ReScore Avis™

01/18/2018

Vérifié Client

Catégorie : Service

Great customer service

Great customer service
Great team walked in a proud customer and walked out even happier!

Recommandé

Avis original

01/10/2018

Type de service : Repair

Catégorie : Service

Not Satisfied

Very poor customer service interaction
No rental was provided , because they had limited rentals had to go to a 3rd party and spent hundreds for a rental
They said I "may" can get a reimbursement but can take up to 45 days this is very sad and I'm not pleased wouldn't recommend this dealership to nobody .

Non recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/10/2018 10:11 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

LC

Laverne C.

Largo, MD

2017 Hyundai Tucson

ReScore Avis™

12/30/2017

Vérifié Client

Catégorie : Service

Service Advisor very helpful

The service advisor Will Bishop is one of the most helpful advisor and the reason why I continue to bring my vehicles to be service there. He is always helpful and honest about what need to be done to the vehicles.

Recommandé

Employés avec lesquels vous avez travaillé

LC

Laverne C.

Largo, MD

2017 Hyundai Tucson

ReScore Avis™

12/30/2017

Vérifié Client

Catégorie : Service

Service Advisor very helpful

The service advisor Will Bishop is one of the most helpful advisor and the reason why I continue to bring my vehicles to be service there. He is always helpful and honest about what need to be done to the vehicles.

Recommandé

Avis original

12/30/2017

Type de service : Maintenance

Catégorie : Service

Staff is helpful

I wrote my review in my overall survey.
There needs to be some checks and balances so that a customer does not have to come back for the same problem do it correct the first time.

Recommandé

RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 12/30/2017 07:23 AM

Thank you for your review. I truly appreciate the opportunity to talk you. Thanks for being understanding. Will and I look forward to serving again.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employés avec lesquels vous avez travaillé

VF

Vanessa F.

Suitland, MD

2017 Hyundai Tucson

12/30/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Outstanding

Very friendly and service was done in a timely manner

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/02/2018 11:07 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

KS

Kevin S.

Temple Hills, MD

2012 Hyundai Genesis

12/29/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great service little expensive

Excellent waiting area very comfortable. Part that I needed was a little more expensive then I expected but overall very good experience

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/02/2018 11:08 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

LS

Lorraine S.

Washington, DC

2014 Hyundai Santa Fe S

12/28/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

I'll be back

the hours of operation and the service were great!

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/29/2017 07:17 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

Client vérifié

Fort Washington, MD

2015 Hyundai Sonata

12/26/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great Service

Great service all the time

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/26/2017 12:01 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

JE

Jeffrey E.

Lusby, MD

2012 Hyundai Veloster

12/25/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Personal service

Was treated like I mattered. That alone is cause for a great rating.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/26/2017 12:25 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

Client vérifié

Bowie, MD

2017 Hyundai Sonata

12/22/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service

I always appreciate being addressed when walking into this business - even if it is to say “I’ll be with you..” Great service and communication!

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/26/2017 12:26 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

RW

Robin W.

Arlington, VA

2016 Hyundai Tucson

12/22/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Clean and friendly

Excellent

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/22/2017 06:57 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

Client vérifié

Washington, DC

2015 Hyundai Sonata

12/21/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service Review

I would always take my car to this dealership in order to have my vehicle serviced. I always like the service that is provided.

Non recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/22/2017 08:12 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

KW

Kenneth W.

Accokeek, MD

2017 Hyundai Sonata

12/20/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Awesome

Vey nice staff always willing to go the extra mile.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/20/2017 01:50 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

DWAYNE FORRESTER

Client vérifié

Washington, DC

2017 Hyundai Sonata

12/18/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Great customer service!

I can’t remember the service man who helped me, but he was beyond great at helping me resolve my car issue in a timely manner!

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/21/2017 07:14 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

701-720 sur 931 résultats

Les avis suivants sont soit en attente de vérification, soit non recommandés, ou ont été signalés pour violation de notre Politique d'Avis.

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.