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THERESA L BAAS

Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(94 reviews)
69

MS
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Margie S.
Riverside, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/12/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Love my 2021 Tuscan!
First I love Hyundai line of Vehicles.
Second, I love Superior Hyundai in Anniston.
Their sales are not high-pressured, but are available to answer all your questions.
Their service staff are excellent and strive to not only meet your service needs, but exceed them.
Recommandé
THERESA L B. de Superior Hyundai a répondu le 05/13/2021 05:27 AM

Thank you for the outstanding 5 star review ! I am pleased that we achieved our goal of 5 star service ! If there is anything we can assist you with please let me know ! We hope to see you again soon ! 

Employés avec lesquels vous avez travaillé

Client vérifié
Anniston, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/30/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service Dept
We took our car in for its routine oil change. Everyone was very kind and professional and i had my car back in a very short amount of time.
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Employés avec lesquels vous avez travaillé

TR
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Thomas R.
Anniston, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/19/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
There’s only one place to get great service.
I have vehicles by two other manufacturers, and I have tried their service departments respectively. Each time I take them their own vehicle, there is either a problem getting the parts or an outrageous cost associated with the repair. The only thing I’ve learned is great service is where you find it and that place for me is Superior Hyundai. The only way I take my vehicles elsewhere is that Superior’s service department tells me I have to. It is then that I prepare myself for disappointment or a inflated bill or quite possibly both. The Superior parts department and the service department are simply the best, but don’t take my word for it, see for yourself.
Recommandé
THERESA L B. de Superior Hyundai a répondu le 04/21/2021 12:07 PM

Thank you for your 5 star review ! It is our goal to provide each and every customer with their own unique experience with us ! We appreciate your business and this survey means the world to each and every one of us ! Thank you so much !!!

Employés avec lesquels vous avez travaillé

Client vérifié
Heflin, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/14/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The people!!
The people are wonderful!! They work with you and try to help!! The car wash is great too
Recommandé
THERESA L B. de Superior Hyundai a répondu le 04/15/2021 08:49 AM

Thank you for the 5 star review! It is always our goal to provide 5 star service. We look forward to seeing you again soon for your automotive needs ! 

Employés avec lesquels vous avez travaillé

Client vérifié
Edwardsville, AL
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/09/2021
client vérifiéVérifié Client
Catégorie : Service
Service and courtesy.
They set appt. Asap and double check to make sure what u r bringing car in for is necessary.
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Employés avec lesquels vous avez travaillé

Client vérifié
Edwardsville, AL
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/09/2021
client vérifiéVérifié Client
Catégorie : Service
Service and courtesy.
They set appt. Asap and double check to make sure what u r bringing car in for is necessary.
Recommandé

Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/08/2021
Type de service : Maintenance
Catégorie : Service
Overall good service.
They are more conchenenious than most repair places I've been to.
Recommandé
THERESA L B. de Superior Hyundai a répondu le 04/08/2021 11:49 AM

Thank you for taking the time to fill out our survey. It is our goal to provide 5 star service. We always want to make sure that repairs and maintinience work gets done in a timely manner, but we also want to insure that the work is completed properly ! I will be contacting you shortly to discuss your concerns with you !  Thank you !

Employés avec lesquels vous avez travaillé

Client vérifié
Ashland, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/20/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
great servicethe lady
the lady there was very nice, helpful, and professional. The cookies she gave us at check-out was great.
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Employés avec lesquels vous avez travaillé

BO
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Bob O.
Anniston, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/03/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great
Close to home.
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Employés avec lesquels vous avez travaillé

Client vérifié
Wadley, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/19/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Better than expectes
Non recommandé
Employés avec lesquels vous avez travaillé

LS
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Ladonna S.
Anniston, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/21/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Very nice employes in the service dept. They take great care of my car and its so clean when they return it to me
The service dept is great!! Always to nice to me
Recommandé
JOHN V M. de Superior Hyundai a répondu le 12/21/2020 11:13 AM

Thank you for giving us the opportunity to provide your automotive needs.  It really makes us feel proud to know our customers feel about us as you do.  However, I must admit, our job is a lot easier when we are servicing wonderful guests.  We truly appreciate the great rating and very nice comments.  It always a pleasure to take care of your vehicle and we look forward to seeing you again real soon!

John Morris
Service Manager
Employés avec lesquels vous avez travaillé

BD
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Betty D.
Riverside, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/18/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Best customer service place
Great experience, pleasant staff
Recommandé
JOHN V M. de Superior Hyundai a répondu le 12/21/2020 06:00 AM

Thank you for giving us the opportunity to provide your automotive needs.  We consider this a privilege and want to provide the very best service possible.  We appreciate the great rating and nice comments.  We look forward to assisting you in the future.

John Morris
Service Manager
Employés avec lesquels vous avez travaillé

BM
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Bobby M.
Piedmont, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/09/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
My kind of business
The dealership lives up to it’s name. Superior
Recommandé
JOHN V M. de Superior Hyundai a répondu le 12/10/2020 07:20 AM

Wow!  Music to our ears!  We love it when our owners are happy!  We are extremely thankful you've given us the opportunity to provide your automotive needs.  Thank you for the great rating and heartfelt appreciation for the wonderful comments.  We look forward to and are eager to assist you again in the future.

John Morris
Service Manager
Employés avec lesquels vous avez travaillé

Client vérifié
Pell City, AL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/30/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Awesome
In and out quickly, honest and reliable service department
Recommandé
JOHN V M. de Superior Hyundai a répondu le 12/03/2020 08:13 AM

Thank you for choosing Superior Hyundai for your automotive needs.  It is always our intent to provide 5-Star service to all our guests during each and every visit.  We apologize if we failed to do so during this visit.  We appreciate the comments and look forward to assisting you in the future.

John Morris
Service Manager
Employés avec lesquels vous avez travaillé

TR
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Thomas R.
Rainbow City, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/03/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always excellent service.
The entire service department staff at Superior Hyundai always display a bright and caring persona. The truly care about the quality of service they provide to the customer. I really appreciate the friendly greeting every time I have one of my vehicles serviced there.
Recommandé
JOHN V M. de Superior Hyundai a répondu le 11/04/2020 08:09 AM

Thank you for choosing Superior Hyundai for your automotive needs.  We consider it an honor and privilege.  It gives us great satisfaction to know our guests feel welcomed and we value these relationships.  We appreciate the great rating and wonderful comments.  We are eager and look forward to assisting you again in the future.

John Morris
Service Manager
Employés avec lesquels vous avez travaillé

Client vérifié
Oxford, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/12/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
Be back again . Courteous and fast super service center.
Recommandé
JOHN V M. de Superior Hyundai a répondu le 10/13/2020 06:38 AM

Thank you for choosing Superior Hyundai for your automotive repairs.  We appreciate the great rating and nice comments and look forward to assisting you in the future.

John Morris
Service Manager
Employés avec lesquels vous avez travaillé

KB
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Kimberly B.
Moody, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/08/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Always excellent service
I am currently driving my second purchased vehicle from Superior Hyundai and my parents also own a vehicle purchased there. During both purchases, I worked with Mario on purchasing and financing options that fit my needs. The salesman on the most recent purchase, Andrew, was very personable and allowed me the opportunity to process my options without high pressure sales tactics. Ray assisted me with features of the most recently purchased vehicle and was very professional. Both of my Hyundai vehicles have been serviced at Superior and all of my dealings with Marlena and Theresa have been extremely pleasant, friendly and have demonstrated great customer service.
Recommandé
JOHN V M. de Superior Hyundai a répondu le 10/09/2020 05:49 AM

Wow!  How can we say thank you, but to say thank you?!  It's customers like you who make us want to do our job even better!  We appreciate your loyalty, patronage and the relationship we all have with you.  Thank you for the wonderful comments and great rating.  It is definitely our pleasure to assist you in any way we can.  We're gonna have to warning buzzer on your cup! :)  Roll Tide!!!

John Morris
Service Manager
Employés avec lesquels vous avez travaillé

Client vérifié
Anniston, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/30/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
Quick friendly service. Will definitely go back
Recommandé
JOHN V M. de Superior Hyundai a répondu le 09/30/2020 05:38 AM

Thank you for choosing Superior Hyundai for your automotive needs.  We consider it and honor and privilege.  We appreciate the great rating and look forward to assisting you in the future.

John Morris
Service Manager
Employés avec lesquels vous avez travaillé

MB
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Mark B.
Oxford, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/25/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Mark B
Brought my Palisade in for PM. Everyone was very professional from the gentleman I spoke with to schedule service and the nice young ladies promptly processing the paperwork. I got my vehicle back in no time. Will return.
Recommandé
JOHN V M. de Superior Hyundai a répondu le 09/25/2020 05:52 AM

Thank you for giving Superior Hyundai the opportunity to provide your automotive services.  We consider it an honor and privilege.  We appreciate the great rating and kind comments and look forward to assisting you in the future.

John Morris
Service Manager
Employés avec lesquels vous avez travaillé

Client vérifié
Munford, AL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/16/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Helpful
Always helpful and wanting the best for your car!
Recommandé
JOHN V M. de Superior Hyundai a répondu le 09/17/2020 07:51 AM

Thank you so much for choosing Superior Hyundai for your automotive needs.  We consider in an honor and privilege.  It is always our pleasure to interact with pleasant individuals such as yourself.  We truly appreciate the nice comments and great rating.  We want you to know we are here to assist you and look forward to doing so when needed.

John Morris
Service Manager
Employés avec lesquels vous avez travaillé

CS
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Courtney S.
Alexandria, AL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/14/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
service is wonderful and the people are great
My only complaint is that the price continues to increase. $75 for oil change and tire rotation is a bit outrageous. The only plus is they wash the car
Recommandé
JOHN V M. de Superior Hyundai a répondu le 09/16/2020 12:09 PM

Thank you for choosing Superior Hyundai for your automotive needs.  It is always our goal to provide 5-Star service to every guest on every visit.  We appreciate your feedback.  Unfortunately, as cost of services increase, it is necessary to increase our prices, as well.  We shop and compare our services against other dealers and independent repair facilities continuosly to remain competitive.  We have factory trained technicians and Hyundai authorized parts, so the service we provide is only available at authorized Hyundai dealers.  I hope this explains the advantage of servicing your vehicle at our dealership and look forward to assisting you in the future.

John Morris
Service Manager
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.