SG

Samantha Giddens

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1172 reviews)
75

LB
gravatar
Libby B.
Lakeland, FL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/31/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
None
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 04/02/2018 05:08 AM

Libby

Thank you for your rating and review. If we could have done anything differently during your recent visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

AH
gravatar
Alan H.
Zephyrhills, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/30/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Very good sevice
Was very happy with our service
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 04/03/2018 10:47 AM

Alan

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

RF
gravatar
Ruth F.
Lakeland, FL
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service
Quick and easy in and out. I appreciate them washing my car, also. Comfortable place to wait - though I would appreciate a nook where the TV is not right in my face as I am a reader - not a TV watcher.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 03/28/2018 02:26 PM

Hi Ruth

Thank you for your rating and review. We do have some additional waiting areas in Hyundai that are less (in your face) with noise and distractions. There are also some quiet spots in Ford near the Cafe that are nice and quiet as well. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

MA
gravatar
Mary A.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Second attempt on dead battery
I brought my vehicle in on 1/25 with a dead battery. And it got recharged for 2 months exactly. This time was replaced with a new battery due to test that were done and I am happy so we'll see how she performs she's running really nice now and hopefully I won't have any problems. Thank you very much, very much.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 03/28/2018 02:23 PM

Mary

We are sorry to hear about your battery issues but glad we could help resolve your problems. We know how frustrating it can be when mechanical issues arise and our team members really do try to work with everyone to help resolve their issues quickly and correctly. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

Client vérifié
Davenport, FL
2017 Hyundai Ioniq Hybr
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/28/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service Timeliness Needs Improvement
Service for an oil change and 4-wheel alignment as preventative maintenance, took more than an hour and a half with no timeline or updates provided. On multiple occasions I could overhear the attendant at the desk asking "where is the Ioniq?" (My car). On all previous visits for oil changes, those visits all took over an hour to complete.
Non recommandé
Christopher S H., Service Manager de Lakeland Hyundai a répondu le 03/28/2018 10:13 AM

Hello,

 I am sorry that your service visit took as long as it did. A alignment can add some wait time.Please call me at the phone number below so I can try to resolve this situation.

Christopher S. Haggstrom
863-577-5122
Lakeland Genesis & Hyundai

Employés avec lesquels vous avez travaillé

SS
gravatar
Stefanie S.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/27/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Sam is amazing ?
Speedy service as always thanks Sam
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 03/28/2018 06:40 AM

Stefanie

Thank you for your your rating, review, repeat business and kind words. Samantha does a great job and is well liked by all of her customers. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

LP
gravatar
Luis P.
Mulberry, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/27/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service
As always, top of the class.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 03/28/2018 06:31 AM

Luis:

Thank you for your rating and kind words. We know our teams work hard every day to provide the highest quality service experience; if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

VL
gravatar
Victor L.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/26/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The employees
Great customer service
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 03/26/2018 01:43 PM

Thank you Victor for your rating and review. We know our teams work hard every day to provide a quality service for every customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

EB
gravatar
Edward B.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/26/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Satissfaction
The car is excellent. In my 3 Rd year and no problems
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 03/26/2018 01:41 PM

Hello Edward

We're so glad you enjoy your vehicle and we thank you for coming to Lakeland Hyundai Service. It is a great testament to the brand that your vehicle is still 'excellent'. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

MW
gravatar
Margaret W.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/26/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Margaret Willis
Great service, great people at Lakeland Hyundai.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 03/26/2018 01:39 PM

Margaret

Thank you so much for coming to Lakeland Hyundai for service. We will continue to earn your business in the future and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

MW
gravatar
Marvin W.
Lakeland, FL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/25/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
care for customer
polite service personal
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 03/26/2018 07:44 AM

Thank you Marvin for your rating and review. If we could have done anything differently during your recent visit to make your experience even better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

KH
gravatar
Kim H.
Davenport, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Happy
Always come here for my service even though another dealer is closer.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 03/23/2018 11:37 AM

Kim
We thank you for going out of your way to come to Lakeland Hyundai and we thank you for your repeat business. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

Client vérifié
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer service
The best!
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 03/23/2018 11:32 AM

We like to think so (the best), but it is always nice to hear it from our customers. Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

RG
gravatar
Richard G.
Plant City, FL
2014 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Efficient
Pleasant atmosphere and friendly service
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 03/22/2018 01:22 PM

Richard
Thank you for your rating and review. We try to make every service visit a pleasant experience and we thank you for choosing Lakeland Hyundai. If we can do anything, don't hesitate to ask...we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

CM
gravatar
Cindy M.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service visit
Lakeland Hyundai is a great place to have your vehicle serviced. The staff is always courteous and friendly and my car is serviced quickly. Plus I get a FREE car wash.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 03/22/2018 01:13 PM

Thank you for your rating and review. We are centainly glad you had a great visit and will continue to earn your business.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

JR
gravatar
John R.
Ocala, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Got in and out within an hour.
Friendly
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 03/19/2018 07:59 AM

John:
Thank you for your rating and review. We're glad we could get you in and back on the road in a short amount of time. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

AJ
gravatar
Alicia Jo J.
Bartow, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/13/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Greatness
Great service. Friendly staff
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 03/14/2018 05:25 AM

Thank you for your kind words Alicia. We thank you for coming to Lakeland Hyundai service and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

RK
gravatar
Robert K.
Davenport, FL
2016 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/13/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great
Great staffing all around.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 03/14/2018 05:22 AM

Thank you Robert for your rating and review. We truly appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

JZ
gravatar
Joyce Z.
Mulberry, FL
2014 Hyundai Santa Fe S
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/10/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great people
The only thing they did not do was the car wash. I really. Ended it. I know on the paperwork it says it was done, but it was not. Cost me $10 to get it washed.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 03/12/2018 05:21 AM

Joyce - we have forwarded your review to Lakeland Hyundai Service Manager Chris Haggstrom who will be reaching out to you soon. We apologize for not completing your service and will continue to work with our teams to always provide the best possible service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

LL
gravatar
Linda L.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/07/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Professionalism
Very nice waiting area.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 03/08/2018 12:10 PM

Thank you for your rating and review. WE know our teams work hard every day to provide a efficient, professional and quality service for every customer. If we can do anything, don't hesitate to ask.. we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.