SG

Samantha Giddens

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1172 reviews)
75

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Client vérifié
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/09/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Al**
*****
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 12/09/2016 10:48 AM

Thank you for your rating and review. We are pleased you liked your last service appointment and we look forward to seeing you on your next visit.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

MW
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Matthew W.
Lakeland, FL
2015 Hyundai Genesis Co
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/07/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Samantha is wonderful!
Sam is the best always goes above and beyond to satisfy the customer
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 12/08/2016 10:18 AM

Thank you for your rating and review. Samantha does a great job for all of her customers and we are proud to have her as part of our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

LL
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Leland L.
Winter Haven, FL
2013 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/05/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
very good service
excells
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 12/08/2016 10:15 AM

Thank you for your rating and review. Providing very good service is what we strive for every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

TV
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Timothy V.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/05/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
December 1, 2016 Appt
Did all the wok I requested and completed to recall work.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 12/08/2016 10:15 AM

Thank you for your rating and review. We are certainly glad we could complete your service to your satisfaction. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

DB
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Dwight B.
Tampa, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/02/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
TPMS and Oil Change
Very satisfied with the service I received. I was about 15 minutes early for my appointment but they got my car right in. They inflated the tires with nitrogen, changed my oil and rotated the tires in about 50 minutes! You know I'll be back!!
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 12/08/2016 10:36 AM

Thank you for your rating and review. We're glad we could meet your expectations and provide a very satisfactory service experience. If we can do anything, don't hesitate to ask... we're here to help!


Daniel Goodwin

Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

Client vérifié
Bartow, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/30/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Very friendly staff
Every time I go to get my car service or just have questions. Every one is willing to step in and help with smiles on their faces. Its nice to feel such a positive vibe around people.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 12/01/2016 10:54 AM

Thank you for your rating and review. We know the service department isn't always the first place customers want to be, so having a pleasant experience helps. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

AS
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Alice S.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/30/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Don not know what that means.
Very satisfied wi
th the service.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 12/01/2016 10:57 AM

Thank you for your rating and review. We are pleased to know you were very satisfied with the service you received From Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

EW
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Elizabeth W.
Lakeland, FL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/29/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good service
Another positive experience
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 11/30/2016 11:47 AM

Thank you for your rating and review. If we could have done anything differently to make your experience even better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

Client vérifié
Valrico, FL
2016 Hyundai Santa Fe S
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/29/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Easy Piesy
Nice Timely Service
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 11/30/2016 11:46 AM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we could have done anything differently to make your experience even better, please let us know.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

Client vérifié
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/28/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
friendly service and reasonable priced
the employee's are great knowledgeable and prompt great rating on sales & service
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 11/28/2016 01:51 PM

Thank you for your rating and review. We truly appreciate you coming to Lakeland Hyundai Service for your needs. If we can do anything, don't hesitate to ask... we're here to help!


Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

CK
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CLAUDIA K.
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/27/2016
client vérifiéVérifié Client
Catégorie : Service
They really care about customer service and always go above and beyond to be sure their customers are taken care of.
We had some very minor service issues and we were contacted immediately by Chris Hagstrom, Service Manager, who resolved our issues and we are extremely pleased.
Recommandé
Employés avec lesquels vous avez travaillé

LM
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LINDA M.
2016 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/25/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Awesome service
Friendly people
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 11/28/2016 01:27 PM

Thank you for your rating and review. We know our teams work hard every day to make sure every customer has a great experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

DV
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Donald V.
Lithia, FL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/25/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good Experience
The only issue I had was I made an online appointment for a oil change and tire rotation. I did not notice that the paper work did not reflect the tire rotation. When I went to check out i noticed that the tire rotation was not done. The service Rep apologized and did the tire rotation at no charge and discounted the oil change. I was very appreciative. The one thing is make the online reservation system match the paperwork at check in.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 11/28/2016 08:15 AM

Thank you for your rating and review. We apologize that your service was not completed as requested. We are working with our teams and our on-line scheduling provider to make sure that everything requested or noted by a customer is translated from the system to the service advisor and to the technicians performing the work.

Again, we apologize for not completing the services as requested and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

JH
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Jeffrey H.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/25/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great honest staff and quick service.
I have been bringing my car here for the past 3 years and have never had any problems, and never felt like they were trying to rip me off. Great place, highly recommend.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 11/28/2016 01:36 PM

Thank you for your rating and review. We apologize for not removing the previous sticker completely and only placing the new one; next time you are in service, please mention this to your service advisor and we will have this taken care of for you.  If we can do anything, don't hesitate to ask... we're here to help!


Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

WP
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Winsome P.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/24/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Employees are very knowledgeable and easy to talk with
They offer excellent service
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 11/25/2016 11:51 AM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

TC
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Travis C.
Tampa, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/24/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
K
W
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 11/25/2016 11:51 AM

Thank you for your rating and review, we can live with "awesome".  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

SD
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Sarah D.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/24/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly service
Yes
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 11/28/2016 01:40 PM

Thank you for your rating and review. We thank you for coming to Lakeland Hyundai Service and we're glad we could provide you with friendly service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

Client vérifié
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/23/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service
Great Service
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 11/23/2016 01:08 PM

Thank you for your rating and review. We appreciate your business and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

CK
gravatar
CLAUDIA K.
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/27/2016
client vérifiéVérifié Client
Catégorie : Service
They really care about customer service and always go above and beyond to be sure their customers are taken care of.
We had some very minor service issues and we were contacted immediately by Chris Hagstrom, Service Manager, who resolved our issues and we are extremely pleased.
Recommandé

Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
11/23/2016
Type de service : Maintenance
Catégorie : Service
We are usually very pleased with all aspects of our dealings with Lakeland Hyundai
Yes
Recommandé
Christopher S H., Service Manager de Lakeland Hyundai a répondu le 11/25/2016 10:39 AM

It was very nice speaking to you the other day and I want to apologize again for the issues you had the day you came in for service. I have mailed out a oil change sticker to your home.

Thank You.

Christopher S. Haggstrom
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié
Tampa, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/21/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
15000 mile service
Quickly in and out
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 11/22/2016 08:05 AM

Thank you for your rating and review. We're glad we could get you in and out quickly for your service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.