SG

Samantha Giddens

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1172 reviews)
75

JM
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John M.
Haines City, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/22/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good service
Yes
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/23/2017 07:49 AM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

DL
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David L.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/22/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
grat service
Best cre ever no complaints, makes you feel welcome
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/23/2017 07:50 AM

Thank you for your rating and review. We truly appreciate your kind words and thank you for coming to Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

JB
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Joseph B.
Tampa, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/21/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Service
Staff is always friendly and professional. Work is done well and they never try to sell me service unless it's needed.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/23/2017 10:22 AM

Thank you for your rating and review. We believe treating everyone with friendly and professional service is the only way to go; it's only part of how we like to conduct business.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

Client vérifié
Plant City, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/20/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
I was treated right, and car fixed right
I had a good experience, and will return for service in the future.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/23/2017 10:18 AM

Thank you for your rating and review. We apologize about the warranty issue but we're glad we were able to get your problem fixed.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

TL
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Theresa L.
Mulberry, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/17/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
We love Lakeland Hyundai
Our service advisors Sammy and Jessica are the best. They have been there for years and even ask how our daughter is when she is not with us. They are always friendly and keep us up to date with what is going on with our car and how long it will take. We have always been pleased with the service we receive.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/18/2017 05:47 AM

Thank you for your rating and review. We appreciate your repeat business and we believe we can treat every customer like family; it helps build a lasting relationship and confidence in the services we provide. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

DF
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Danielle F.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/17/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Totally satisfied
Samantha kept me informed from start until finished.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/18/2017 05:44 AM

Thank you for your rating and review. We're glad Samantha could keep you updated about the progress of your vehicle; it makes it easier sometimes when you know what is going on...  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

JW
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John W.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/17/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Honesty and integrity of the service dept. people.
yes
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/17/2017 10:48 AM

Thank you for your rating and review. We believe it is our responsibility to provide honest, helpful and correct information to every customer; making sure we correct mistakes and provide the customer with the best possible service is our first priority.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

JH
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Judy H.
Mulberry, FL
2014 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Dog friendly and nice people!
Excellent service. Lakeland Hundai has been giving us great service since we purchase our vehicle in July '14.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/17/2017 10:45 AM

Thank you for your rating and review. We're glad we can continue to provide great service with every visit. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

AC
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ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2017
client vérifiéVérifié Client
Catégorie : Service
They provide coffee and donuts and a clean restroom and waiting room.
Clean and comfortable and great customer service!
Recommandé
Employés avec lesquels vous avez travaillé

WN
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Wendy N.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/11/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Everyone is very nice and work is done well and in a timely manner.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/13/2017 10:38 AM

Thank you for your rating and review. We're not sure if you have made comments in the past, but we try to listen to every customer and their requests. It is important to us that every customer have a great experience every time.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

AC
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Atiya C.
Winter Haven, FL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/09/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
The real deal
Everything went great the second time
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/13/2017 11:12 AM

Thank you for your rating and review. We're glad we could help to resolve your issues.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

VJ
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Vicki J.
Auburndale, FL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/09/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
First experience with the Service Department.
Detailed review and comments submitted.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/17/2017 05:38 AM

Thank you for your rating and review. We truly apologize for any inconvenience you experienced while attempting to schedule your service department and during your visit. WE are working closely with our teams to provide the best possible customer service and have reviewed your particular circumstance and are working with our service representatives to improve the quality of communication with all of our customers.

Again we truly apologize for your inconvenience and hope we can earn your business in the future. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

MG
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Michael G.
Plant City, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/09/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Oil Change
Lower your pricing for oil changes
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/13/2017 11:11 AM

Thank you for your rating and review. We do apologize for the cost of your recent visit - in case you are not aware, our website has discount coupons available. They do change, but it may help reduce the cost of service the next time. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

CB
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Chelsea B.
Plant City, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/09/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendliest
I would definitely recommend Lakeland Hyundai.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/09/2017 12:25 PM

Thank you for your rating and review. Wow - We truly appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

MR
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Mathew R.
Winter Haven, FL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/06/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Customer service
Friendly service
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/31/2017 07:48 AM

Thank you for your rating and review. We apologize for not completing the service as expected from our team; we will continue to work with our teams to improve the quality and service expected for every customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

AC
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ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2017
client vérifiéVérifié Client
Catégorie : Service
They provide coffee and donuts and a clean restroom and waiting room.
Clean and comfortable and great customer service!
Recommandé

Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
01/05/2017
Type de service : Repair
Catégorie : Service
They provide coffee and donuts and a clean restroom and waiting room.
Nice and friendly I just was there a little bit to long.
Recommandé
Christopher S H., Service Manager de Lakeland Hyundai a répondu le 01/06/2017 07:14 AM

It was a pleasure speaking to you this morning and I hope to see you in our service department on your next service visit.

Christopher S. Haggstrom
Service Manager

Employés avec lesquels vous avez travaillé

SS
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Stefanie S.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/05/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Super friendly and super clean
Go Patriots
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/06/2017 01:41 PM

Thank you for your rating review. Hahaha - Go Patriots! Seems like they have a pretty good shot to win again - thank you for your review. If we can do anything, don't hesitate to ask, we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

Client vérifié
Mulberry, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/05/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Customer Service
I was in and out in a very timely manner and I was well informed and taken care the entire time.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/06/2017 01:43 PM

Thank you for your rating review. Samantha does a great job and we are proud to have her as part of our team. If we can do anything, don't hesitate to ask, we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

CM
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Cornelius M.
Auburndale, FL
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/04/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Rountine service
Excellent service. Completed on a timely manner
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/04/2017 02:01 PM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé

TH
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Thomas H.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/03/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Car maintenence
You guy dud q great jobs .
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/04/2017 05:41 AM

Thank you for your rating and review. We try to do a great job every day and we truly appreciate your business.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.