SG

Samantha Giddens

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1172 reviews)
75

Client vérifié
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/02/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
I always enjoy the great customer service provided at Lakeland Hyundai.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 11/03/2017 05:51 AM

Thank you for your rating and review. If we could have done anything differently during your last service visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

RC
gravatar
Rhonda C.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/02/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly personalized service
Rhonda
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 11/03/2017 05:33 AM

Thank you for your rating and review. We know it takes a great team to provide great service and we believe our staff helps make every service visit enjoyable. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

Client vérifié
Lakeland, FL
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
11/02/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Bad oil change
Created a major engine problem w a routine oil change
Non recommandé
Christopher S H., Service Manager de Lakeland Hyundai a répondu le 11/03/2017 09:54 AM

Hello,

  I wanted to apologize again for the problem you had with our service department.Please call me at the phone number below if there is anything I can help with at this time.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employés avec lesquels vous avez travaillé

RM
gravatar
Richard M.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/01/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Smart, courteous and friendly staff.
Excellent and timely service.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 11/03/2017 05:29 AM

Thank you for your rating and review. We continuously work with our teams to ensure that we provide great service to every customer every time.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

CT
gravatar
Cherry T.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/01/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Wonderful Service Department
I had came in on Monday October 30th tire light was on JESSICA wrote me up and said she would take care of it she is a great employee Samantha check me out said they found metal in my tire and the tire was replaced so I am very happy with the service .Both JESSICA and Samantha are great employee they always make sure I get great service.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 11/03/2017 05:28 AM

Thank you for your rating and review. We think all of our team members do a great job, but Jessica and Samantha do get a great deal of compliments from our customers. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

MM
gravatar
Maxwell M.
Lakeland, FL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/01/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
GREAT ASSOCIATES AND SERVICE
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 11/03/2017 05:49 AM

Thank you for your rating and review. If we could have done anything differently during your last service visit to make your experience better, please let us know.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

JB
gravatar
Jenny B.
Mulberry, FL
2013 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/01/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service department
Jeanie was very knowledgeable , courteous and a very pleasant
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 11/01/2017 08:03 AM

Thank you for your rating and review. Our teams are here to help you and every customer with whatever their needs... we're glad we could help. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

LT
gravatar
Larry T.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/31/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer
Friendly, courteous
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 11/01/2017 07:57 AM

Thank you for your rating and review. We know every team member wants to make every service experience a good experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

RH
gravatar
Robert H.
Lakeland, FL
2013 Hyundai Santa Fe S
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/31/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
No comment.
No comment.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 11/01/2017 07:56 AM

Thank you for your rating and review. If we could have done anything differently during your last service visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

Client vérifié
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/31/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Very friendly and helpful
The people there are always helpful and friendly.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 10/31/2017 01:08 PM

Thank you for your rating and review. We look forward to your next service appointment and hope we can continue to earn your business. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

Client vérifié
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/29/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly staff
Friendly staff,comfortable environment
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 10/31/2017 01:06 PM

Thank you for your rating and review. The service department usually isn't the first place anyone wants to be so we try to make every experience worth the visit. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

LM
gravatar
Leonard M.
Lakeland, FL
2017 Hyundai Santa Fe S
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/29/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
I like the people that work on the service department
Lenny M
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 10/31/2017 01:24 PM

Thank you for your rating and review. If we could have done anything to make your last service appointment better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

Client vérifié
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/28/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Helpful staff, excellent service
My service advisor is pleasant, patient with my questions, and makes sure things happen as they should. I appreciate the good service.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 10/31/2017 01:04 PM

Thank you for your rating and review. We want to make sure every customer's vehicle is running at peak performance and listening to the customer is a big part of understanding any problem. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

MB
gravatar
Michael B.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/28/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Quick Service with Appointment
Late afternoon in and out quickly. No need to miss work !!!
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 10/31/2017 01:02 PM

Thank you for your rating and review. We're glad you didn't have to miss work because of your service appointment. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

MK
gravatar
MICHELE K.
2016 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/27/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Periodic Maintenance
Courteous, efficient and reliable service.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 10/31/2017 01:01 PM

Thank you for your rating and review. We know that regular maintenance is important to the longevity of every vehicle; it helps when your service department is courteous, efficient and reliable.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

Client vérifié
Webster, FL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/26/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service - Oil Change
Good Overall
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 10/31/2017 01:21 PM

Thank you for your rating and review. If we could have done anything differently during your last service appointment to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

Client vérifié
Lake Wales, FL
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/26/2017
client vérifiéVérifié Client
Catégorie : Service
Things made right
After my displeasures Chris followed up with me. He was very understanding and listen to my concerns with care. He as much as he could with helping me and I really appreciate it.
Recommandé
Employés avec lesquels vous avez travaillé

CB
gravatar
Cheryl B.
Lakeland, FL
2016 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/26/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Pleased!
Organized, friendly and professional. Like the fact they take the time to wash outside and vacuum inside!!
Recommandé
Christopher S H., Service Manager de Lakeland Hyundai a répondu le 10/27/2017 05:06 AM

Thank you for taking the time to submit this review we sure appreciate it!

Christopher S. Haggstrom
Service Manager

Employés avec lesquels vous avez travaillé

MB
gravatar
Michelle B.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/26/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly attitudes from all.
I've always brought my car in for service with you because I know they're honest with what needs, or doesn't need, on my car !
Recommandé
Christopher S H., Service Manager de Lakeland Hyundai a répondu le 10/27/2017 05:07 AM

Thank you for taking the time to submit this review we sure appreciate it!

Christopher S. Haggstrom
Service Manager

Employés avec lesquels vous avez travaillé

BD
gravatar
Beth D.
Valrico, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/26/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Beth D.
Excellent customer service
Recommandé
Christopher S H., Service Manager de Lakeland Hyundai a répondu le 10/26/2017 04:13 AM

Thank you for taking the time to submit a review we sure appreciate it!

Christopher S. Haggstrom
Service Manager

Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.