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SureCritic / Concessionnaire Hyundai / Kelly Hyundai / STEPHEN EBERHARDT
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STEPHEN EBERHARDT

Kelly Hyundai
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(410 reviews)
86

Critiques de STEPHEN EBERHARDT

Client vérifié
Leesport, PA
2014 Hyundai Santa Fe S
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
05/05/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Could keep service managers longer so they could know you better and YOU can get to know THEM better.
Could keep service managers longer so they could know you better and YOU can get to know them better.
Non recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 05/06/2019 06:47 AM

Thank you for your suvey.
Looking forward to getting to know you better.


Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
AS
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Andrew S.
Bernville, PA
2016 Hyundai Elantra Gt
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/04/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fast while-you-wait service
Very pleased with the Elantra overall...very good on gas mileage and comfortable ride!
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 05/04/2019 03:35 AM

Andrew,
Thank you for the great survey.
Very happy you are pleased with your Elantra.
You made a great choice.
Thank you very much for your business.
Have a great weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
TD
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Toni D.
Annville, PA
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/03/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
*
Extremely friendly and great overall service!
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 05/04/2019 04:08 AM

Thank you for the great survey!
We appreciate you and your business.
Have a great weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
CM
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Carol M.
Hamburg, PA
2014 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/02/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good service
Service manager was knowledgeable and polite. Waiting room was clean and comfortable. Cookies are a nice touch!
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 05/03/2019 04:13 AM

Thank you Carol for the great survey and the nice words.
We appreciate you and your business greatly.
Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
DJ
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Diann J.
New Philadelphia, PA
2018 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/01/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
They Service Manager was kind. We didn't have to wait to long at all. They even washed our car.
It was very easy to make an appointment for service. The service Manager was very kind. We didn't have to wait long at all and they even washed our car.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 05/01/2019 12:42 PM

Thank you very much for the 5 star rating and the kind words. Looking forward to your next visit with us.
Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
Client vérifié
Douglassville, PA
2017 Hyundai Azera
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/30/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Quick service, Professional staff
My appointment was taken on time. I was provided a loaner vehicle to go shopping while my car was being serviced. The service was completely quickly. There could have been better communication between the salesman and service manager prior to my arrival.

I would NOT recommend getting the complimentary car wash. My car was cleaner before they touched it. My windows we’re so spotty that I couldn’t see out of the. I even had to Windex my side mirrors. It’s as if they used dirty, soapy water and just left it on there.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 04/30/2019 04:11 PM

Heather,
Thank you for taking the time to complete the survey. I apologize that we were not able to provide you with 5 star service. Please feel confident that we will make every attempt to earn a better score your next time.

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
JR
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John R.
Laureldale, PA
2016 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/29/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
no high pressure gimmicks
people seem genuinely friendly and helpful
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 04/30/2019 06:22 AM

Thank you for taking the time to complete our survey and the 5 star review. We look forward to seeing you at your next visit.

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
JR
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Joan R.
Reading, PA
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/12/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly and timely.
Service is great. I mentioned on the page before getting April coupons with only 17 days left in the month to use them and I was up on Saturday so really I can't use them at all since I was already there this month. Maybe in the future you can give customers a full month to use the coupons you send.
Recommandé
Ashley S., Service Manager de Kelly Hyundai a répondu le 04/12/2017 10:26 AM

Hello Joan! Thank you for taking your time out to complete our survey and rate us at a high score! Thank you for the kind feedback! Any service coupons you have please bring them in even if they are expired.  Unfortunately we do not know how many miles you drive.  Our company sends out coupons based on the months in between services. We will honor coupons that are relatively close to the date it expired. I am so glad we were able to give you a five star service.  We appreciate your business and look forward to seeing you at your next service visit! 

Ashley Schweikert
Service Manager
(484) 223-4902
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
BW
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Beth W.
Reading, PA
2013 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/11/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly
Good service, friendly
Recommandé
Ashley S., Service Manager de Kelly Hyundai a répondu le 04/12/2017 05:23 AM

Hello Beth! Thank you for taking your time out to complete our survey and rate us at a high score! Thank you for your kind feedback! I am so glad we were able to give you a five star service! We appreciate your business and look forward to seeing you at your next service visit! Have a great Easter! 

Ashley Schweikert
Service Manager
(484) 223-4902
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
RS
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Renee S.
Pottsville, PA
2012 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/13/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Professionalism and great hospitality
Will return again
Recommandé
Ashley S., Service Manager de Kelly Hyundai a répondu le 11/14/2016 05:06 AM

Hello Renee!  Thank you for filling out our survey and giving us a high score! I am glad Steve was able to accomodate your service needs for you to want to return! We look forward to seeing you at your next service!  We appreciate your business!  Hope you have a great week!

Ashley Koch
Service Manager
(484) 223-4902
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
SS
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Sharlaine S.
Shenandoah, PA
2011 Hyundai Sonata
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
11/05/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Incomplete work
I have a part that's wearing and will continue to wear but it was not fixed under warranty instead I have to wait until I lose my steering
Non recommandé
Ashley S., Service Manager de Kelly Hyundai a répondu le 11/05/2016 02:29 PM

Hello Sharlaine, I am sorry we were not able to assist you in your service needs. I would love to hear more feedback from you and will be calling you next week. We always would love to hear how we can improve our service department. Thank you and have a great weekend. Talk to you soon! 

Ashley Koch
Service Manager
(484) 223-4902
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
MW
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Michelle W.
Ashland, PA
2009 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/02/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The workers.
the service manager always lets you know if anything is needed and doesn't pressure you on when to get it done if it's not and emergency. On a limited budget that is really helpful and I appreciate it.
Recommandé
Ashley S., Service Manager de Kelly Hyundai a répondu le 11/02/2016 01:09 PM

Hello Michelle!  Thank you so much for your kind words and thank you for the high score on our survey! We always appreciate great feedback! We appreciate your business and look forward to seeing you at your next service! 

Ashley Koch
Service Manager
(484) 223-4902
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
CA
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Carrie A.
Aldan, PA
2013 Hyundai Elantra
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
11/02/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Too pricey
This dealership is over-priced. I will be taking my car to a different place in the future.
Non recommandé
Ashley S., Service Manager de Kelly Hyundai a répondu le 11/02/2016 01:12 PM

I am sorry we were unable to help you with pricing.  I appreciate you filling out our survey and your feedback.  We always are looking to improve our service department. I will be contacting you shortly for more details on your experience. 

Ashley Koch
Service Manager
(484) 223-4902
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
GW
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Garl W.
Frackville, PA
2012 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/21/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Time well spent
Friendly staff and comfortab!le waiting area. Easy walking to look at new cars without "what are you looking for and let me help you. "
Recommandé
Ashley S., Service Manager de Kelly Hyundai a répondu le 10/21/2016 08:37 AM

Hello Garl! We always appreciate positive feedback and thank you so much for the exceptional score! We are so glad we were able to accomodate your service needs! We look forward to seeing you at your next service!  Have a great weekend!

Ashley Koch
Service Manager
(484) 223-4902
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
BM
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BERNICE M.
2014 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/16/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service.
Service manager and technicians very knowledgeable, very kind, always do their best to find and fix a problem. Thank you.
Recommandé
Ashley S., Service Manager de Kelly Hyundai a répondu le 10/16/2016 05:03 PM

Thank you Bernice for you kind words and awesome survey! We always love to hear positive feedback. We appreciate your business and look forward to seeing your at your next service! Have a great week!

Ashley Koch
Service Manager
(484) 223-4902
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
CK
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Carol K.
Bernville, PA
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/15/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly.
Very satisfied.
Recommandé
Ashley S., Service Manager de Kelly Hyundai a répondu le 10/16/2016 10:09 AM

Thank you Carol for your high score you gave us! We appreciate your business and look forward to seeing you at your next service! 

Ashley Koch
Service Manager
(484) 223-4902
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
GS
gravatar
George S.
Schuylkill Haven, PA
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/11/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Everything went well
The inspection process went well. The car needed new filters and they showed me the dirty ones.
Recommandé
Ashley S., Service Manager de Kelly Hyundai a répondu le 10/11/2016 07:40 AM

Thank you George for rating us at a 5 star! We are so glad we were able to accomodate you to rate us at a high score! We look forward to seeing you at your next service! Have a great week!

Ashley Koch
Service Manager
(484) 223-4902
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
YF
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Yomaira F.
Laureldale, PA
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/10/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Professional
Very professional staff and did their job in a reasonable time
Recommandé
Ashley S., Service Manager de Kelly Hyundai a répondu le 10/11/2016 07:37 AM

Thank you Yomaira for an awesome high score! We appreciate your business and glad we were able to satisfy your service needs.  We look forward to seeing you at your next service! Have a great week!

Ashley Koch
Service Manager
(484) 223-4902
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
RW
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Ronald W.
New Ringgold, PA
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/08/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Quality with no exception!
The process begins with the purchase of a vehicle and continues forward through the servicing of by the dealership.
From step one and through the entire process this Dealership values and responds to the needs and desires of their customers. Quality, every step of the way!
Recommandé
Ashley S., Service Manager de Kelly Hyundai a répondu le 10/10/2016 06:35 AM

Wow! One of the best responses to our surveys!  Thank you so much for taking your time to tell us how we are doing!  We appreciate your business and look forward to giving your 5 star treatment in the future! Thank you and have a great week!

Ashley Koch
Service Manager
(484) 223-4902
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
JS
gravatar
Joseph S.
Saint Clair, PA
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/08/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
1st maintainance on new car
Very friendly caring on questions asked
Recommandé
Ashley S., Service Manager de Kelly Hyundai a répondu le 10/10/2016 06:32 AM

Thank you for the awesome survey!  We always like to hear that our customers are satisfied. We are glad we were able to accomodate you on what you needed. We look forward to seeing you on your next service! Thank you and have a great week!

Ashley Koch
Service Manager
(484) 223-4902
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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