SE

STEPHEN EBERHARDT

Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(410 reviews)
86

SD
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Susan D.
Auburn, PA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/19/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
I am so happy that you have Steve back in Hyundai. Before his arrival we had nothing but problems with service and now there is a feeling of confidence that everything will be improved.
On my last visit I only gave the service 4 stars and that was not a reflection on how much Steve has helped us but more a slight slap for the poor service we received before Steve took over. I don't want to leave a wrong impression because Steve has always been on top of everything.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 07/19/2019 02:46 PM

Thank you Susan for the 5 star survey and the incredible comments!
We really appreciate you and your business with us.
Have an awesome weekend and stay cool !!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé

JO
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John O.
Frackville, PA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/11/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good job as always.
got me in on a busy Saturday morning .helped me out of a jam.appreciated
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 07/15/2019 05:38 AM

Thank you John for the 5 star survey!

It was our pleasure to help you.
Please contact us for any of your vehicle service needs.

Have an awesome day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé

Client vérifié
Blandon, PA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/11/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great place
Great customer service and it's affordable
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 07/15/2019 05:36 AM

Thank you for the great survey!

We appreciate you and value your business tremendously.
Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé

MH
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Michael H.
Hamburg, PA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/06/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
??
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 07/08/2019 03:45 AM

Thank you Mike for the great survey!

Thank you for spending your time with us.
We are grateful for your business.

Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé

Client vérifié
Pottsville, PA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/06/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
service
easy to make appt online and courteous service
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 07/06/2019 05:20 AM

Thank you for the 5 star survey!

We are truly grateful for you and your business.
Have a great weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé

JH
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Joseph H.
Oley, PA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/05/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service Again
Called to make an appointment and got one for the next day. My appointment was foe 1:30PM. Started work on it right away. Service technician was done inabout an hour and 15 minutes. Car got washed and away I went.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 07/05/2019 12:01 PM

Thank you Joe for taking the time and giving us a 5 star review!

We are truly grateful for you and your business.

Have a great weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé

MM
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Melvin M.
Girardville, PA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/04/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Melmac
Koury is the nicest person to deal with. He treats you like family and takes care of all your needs. Thank you
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 07/05/2019 09:10 AM

Thank you Melvin for the 5 star survey!

I will pass along your sentiments to Corey.
I agree. He's great.
Thank you for your time with us.
Have a great weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé

KA
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Kathy A.
Mertztown, PA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/04/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Professional staff
From the first call to set up my appointment to picking up my car, every person I deal with at Freedom is professional and friendly.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 07/05/2019 09:08 AM

Thank you Kathy for the 5 star survey and the kind words!

We are truly thankful for you and your business.
Have an awesome weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé

PC
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Patricia C.
Hamburg, PA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/02/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
service
People bend over backward to make you happy. great service department
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 07/02/2019 02:26 PM

Thank you Patricia for the 5 star survey and the kind words!

We are truly grateful for you and your business with us.

Have a great summer!

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé

Client vérifié
Reading, PA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/29/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
oil change
price was lowest of any hyundai dealer in my area
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 07/01/2019 03:43 AM

Thank you for the great survey!

We strive to remain competitive with our pricing and exceed our customer's expectations.
Thank you for your business with us.

Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé

Client vérifié
Blandon, PA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/28/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fast
Wait time for service was convenient.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 06/29/2019 12:08 PM

Thank you for the survey!

We appreciate you and your time with us.
Enjoy your weekend!

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé

Client vérifié
Reading, PA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/27/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Great service with friendly people I trust
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 06/28/2019 04:25 AM

Thank you for the great survey and the kind words!

We value you and your time with us.

Have an awesome weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé

RW
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Ronald W.
New Ringgold, PA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/25/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent customer care!
My adviser, Steve, was point on as to my concerns. He advised me as to the maintenance concerns . I was delighted! Zachary, my technician ,even altered several of my on board screen settings to provider for improved security. I was fully satisfied and will go where other.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 06/26/2019 06:01 AM

Thank you Ron for the great survey!

You are a great friend of the dealership and a loyal customer.
Thank you very much for you and your business.

Have a great day and get out to enjoy the sunshine if you can!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé

DY
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Donna Y.
Blandon, PA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/20/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service with a smile!
So glad Steve is back in Hyundai Service, things just got a whole lot better! Not that they were horrible before, but he just knows how to get things done in a timely manner, always very pleasant and on top of his game!
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 06/21/2019 03:36 AM

Thank you Donna for the great survey and the kind words.

It is great to be back and deal with familar/nice customers.
It really is my pleasure.

Thank you for your business.
See you next time.

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé

PL
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Pamela L.
Nescopeck, PA
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/20/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
We've always gotten great service.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 06/20/2019 02:33 PM

Thank you Pam for the great survey!

Thank you for continued business with us and the nice words.
We value you and your business tremendously.

Have a great day!
Stay Dry!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé

JW
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Jeffrey W.
Girardville, PA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/16/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
i had overall good experience
had to wait for parts but they are not normally stocked
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 06/16/2019 12:54 PM

Thank you Jeff for the survey.

Sorry about the availability of the part.
We are always trying to improve and make positive changes.

We appriciate you and your business.
Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé

GG
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Gregory G.
Newmanstown, PA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/13/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
battery service
fast and efficient. These guys keep me coming back
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 06/13/2019 12:12 PM

Thank you Greg for the great survey!

It is our pleasure to have you as our customer.
We appreciate your business.

Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé

Client vérifié
Cressona, PA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/10/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service is good.
Very efficient .
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 06/10/2019 02:39 PM

Thank you for the 5 star survey!

We value you and your time with us tremendously.
Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé

VF
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Venus F.
Hamburg, PA
2015 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/10/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Inspection & oil change
The guys are efficient, keep me updated on what things should be checked at the next service.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 06/10/2019 02:37 PM

Thank you Venus for the great review!

We try to keep your time with us as pleasant & efficient as possible. 
We appreciate you and your business.
Have a wonderful day!

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé

WS
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William S.
Saint Clair, PA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/07/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly and would like to get your problems fixed
Alls well that can be expected from the freedom auto group in Hamburg but there should be a batter fix for the double clutch there’s a lot more hesitation in pulling out than any clutch I have ever driven weather the clutch had 20 miles on it out 300,000 on it I had all types and was a mechanic for 25 yrs they could make changes to the system to fix the problem and once it is no longer under warranty I will be changing parameters in the Tcm and ecm to make it better.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 06/10/2019 05:47 AM

William,
Thank you for the great survey!
Hyundai will periodically come out with software updates.
The next time you are here, we will check to see if any are available that could fix that pulling out concern.
Enjoy your day!

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.