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SureCritic / Concessionnaire Hyundai / Giambalvo Hyundai Of Hanover / RICK MITCHELL
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RICK MITCHELL

SERVICE CONSULTANT
Giambalvo Hyundai Of Hanover
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(147 reviews)
73

Critiques de RICK MITCHELL

RB
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Roland B.
Manchester, MD
2017 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/21/2020
client vérifiéVérifié Client
Catégorie : Service
Friendly atmosphere
Everyone is pleasant and willing to help you.
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/08/2020
Type de service : Maintenance
Catégorie : Service
RFB Service
OFL Service
Recommandé
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover a répondu le 09/09/2020 10:56 AM

I would like to apologize for you negative experience at our dealership.  The condition the vehicle was returned to you is inexcusable.  I want to make things right and earn back your confidence.  If you wouldn’t mind giving us a call (717) 630-8000 at you earliest convenience, it would be greatly appreciated.  We look forward to speaking with you and working towards earning back your business.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employés avec lesquels vous avez travaillé
RM
RICK MITCHELL
SERVICE CONSULTANT
AB
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Angela B.
Hanover, PA
2016 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/01/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Coming back
A few months ago I had a disappointing experience with Hyundai service department. I felt almost betrayed since I have been a very loyal customer for years. The work on my vehicle has never been anything other than exceptional, but the service was lacking. I wound up reaching out to them again, (again because of the quality of work) giving them the benefit of the doubt and to say the delivered is an understatement. They went above and beyond to honor things I was previously couldn’t be and made me feel heard. I felt like a valued customer and not just another credit card. I am so happy to have gone back.
Recommandé
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover a répondu le 09/02/2020 07:53 AM

Thank you for taking the time to respond to the review and many thanks for giving us another try!  I am pleased that Rick and the department were able to win your trust back.  I am glad you are back home with us.  Stay safe and hope to see you soon.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employés avec lesquels vous avez travaillé
RM
RICK MITCHELL
SERVICE CONSULTANT
RM
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Ricardo M.
East Berlin, PA
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/01/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Car service
Service staff were very courteous and professional.
Recommandé
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover a répondu le 09/02/2020 07:33 AM

Thank you for taking the time to respond to the review!  We strive to deliver an excellent customer experience every single visit.  I am delighted your Service Advisor was able to provide an excellent experience.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employés avec lesquels vous avez travaillé
RM
RICK MITCHELL
SERVICE CONSULTANT
HN
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Howard N.
Manchester, MD
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/29/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Preventative maintenance services for my 2016 Hyundai Tuscon ECO
Very friendly staff with no pressure to do additional work services unless absolutely needed. Prices are reasonable plus coupon discounts are given for various services.
Recommandé
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover a répondu le 08/31/2020 06:04 AM

I would like to apologize for you negative experience at our dealership.  I want to make things right and earn back your confidence.  If you wouldn’t mind giving us a call (717) 630-8000 x1544 at you earliest convenience, it would be greatly appreciated.  We look forward to speaking with you and working towards earning back your business.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employés avec lesquels vous avez travaillé
RM
RICK MITCHELL
SERVICE CONSULTANT
DM
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Donald M.
Gettysburg, PA
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/26/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
service
timely response
Recommandé
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover a répondu le 08/27/2020 06:21 AM

Thank you for taking the time to respond to the review and for choosing Giambalvo Hyundai of Hanover for your maintenance needs. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employés avec lesquels vous avez travaillé
RM
RICK MITCHELL
SERVICE CONSULTANT
Client vérifié
Littlestown, PA
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/21/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service Department
Very efficient.
Recommandé
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover a répondu le 08/24/2020 06:52 AM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employés avec lesquels vous avez travaillé
RM
RICK MITCHELL
SERVICE CONSULTANT
Client vérifié
Gettysburg, PA
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/16/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great!
Excellent service all around!
Recommandé
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover a répondu le 08/17/2020 02:18 PM

Thank you for taking the time to respond to the review!  We strive to deliver an excellent customer experience every single visit.  I am delighted your Service Advisor was able to provide an excellent experience.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employés avec lesquels vous avez travaillé
RM
RICK MITCHELL
SERVICE CONSULTANT
BS
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Beverly S.
Hanover, PA
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/11/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Recall
Start to finish completion faster than anticipated.
Recommandé
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover a répondu le 08/12/2020 05:36 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employés avec lesquels vous avez travaillé
RM
RICK MITCHELL
SERVICE CONSULTANT
Client vérifié
East Berlin, PA
2018 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/26/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service dept
Friendly staff
Recommandé
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover a répondu le 07/27/2020 06:01 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employés avec lesquels vous avez travaillé
RM
RICK MITCHELL
SERVICE CONSULTANT
Client vérifié
Spring Grove, PA
2017 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/24/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
A great dealership
I needed an oil change badly after the quarantine. I did have to make an appointment 1 week out though since they were booked. The oil change lasted about 45 mins and I was able to leave quickly.
Recommandé
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover a répondu le 07/27/2020 05:53 AM

Thank you for allowing us to serve you!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employés avec lesquels vous avez travaillé
RM
RICK MITCHELL
SERVICE CONSULTANT
RR
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Randy R.
Hanover, PA
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/16/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great
Great service
Recommandé
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover a répondu le 07/17/2020 05:34 AM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employés avec lesquels vous avez travaillé
RM
RICK MITCHELL
SERVICE CONSULTANT
RW
gravatar
Ron W.
Hampstead, MD
2018 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/14/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Straight-Forward Service
Easy appointment scheduling with work completed in the expected amount of time. Small town dealer offers more personalized service. Highly recommend.
Recommandé
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover a répondu le 07/15/2020 09:35 AM

Thank you for the kind words!  We strive to deliver an excellent experience every visit.  We appreciate your business and hope you have a great summer!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employés avec lesquels vous avez travaillé
RM
RICK MITCHELL
SERVICE CONSULTANT
Client vérifié
Hanover, PA
2011 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/10/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
always treats the customers fairly and does work in a timely way. Friendly!
already gave comments
Recommandé
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover a répondu le 07/10/2020 11:43 AM

Thank you for the kind words!  We strive to deliver an excellent experience every visit.  We thank you for your loyalty and hope you have a great summer!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employés avec lesquels vous avez travaillé
RM
RICK MITCHELL
SERVICE CONSULTANT
CM
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Christina M.
York, PA
2019 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/09/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The people and the service
Great fast friendly service so glad I bought my Kona at Hanover Hyundai!
Recommandé
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover a répondu le 07/10/2020 11:41 AM

Thank you for the kind words!  We strive to deliver an excellent experience every visit.  We appreciate your business and hope you have a great summer!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employés avec lesquels vous avez travaillé
RM
RICK MITCHELL
SERVICE CONSULTANT
Client vérifié
East Berlin, PA
2012 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/08/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
oil change
Oil Change went as planned
Recommandé
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover a répondu le 07/08/2020 08:08 AM

Thank you for taking the time to respond to the review.  I appreciate your business and patience during your stay.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employés avec lesquels vous avez travaillé
RM
RICK MITCHELL
SERVICE CONSULTANT
CL
gravatar
Charles L.
Westminster, MD
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/07/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service department
Keep up the good work.
Recommandé
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover a répondu le 07/08/2020 06:57 AM

Thank you for the encouragement and for taking the time to respond to the review. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employés avec lesquels vous avez travaillé
RM
RICK MITCHELL
SERVICE CONSULTANT
Client vérifié
Westminster, MD
2012 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/07/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Quick Turnaround.
I was very pleased that my vehicle was repaired in less than 24 hours. After I had the Sonata towed to the dealership late on Thursday afternoon, I was very pleased that the electrical issue (mice chewing through wires) was corrected swiftly with a nominal cost. In less than 24 hours, I was driving the vehicle home very pleased with the service department.
Recommandé
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover a répondu le 07/08/2020 06:56 AM

Thank you for the kind words and for taking the time to respond to the review. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employés avec lesquels vous avez travaillé
RM
RICK MITCHELL
SERVICE CONSULTANT
Client vérifié
Spring Grove, PA
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/06/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
I'm always happy with my service at Hanover Hyundai.
Recommandé
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover a répondu le 07/08/2020 06:57 AM

Thank you for the kind words and for taking the time to respond to the review. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employés avec lesquels vous avez travaillé
RM
RICK MITCHELL
SERVICE CONSULTANT
Client vérifié
York, PA
2019 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/03/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Rick is the best
Any problems? Rick in service department will take good of you.
Recommandé
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover a répondu le 07/03/2020 01:17 PM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employés avec lesquels vous avez travaillé
RM
RICK MITCHELL
SERVICE CONSULTANT
BM
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Brianna M.
Gettysburg, PA
2020 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/30/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Rick in service
Had a wonderful experience with the service crew. Work was done in a timely manner and Rick was very helpful.
Recommandé
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover a répondu le 07/01/2020 09:26 AM

Thank you for taking the time to respond to the review.  Rick works very hard to provide excellent customer care.  Thank you for recognizing him.  We look forward to serving you in the future.  Have a great summer!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employés avec lesquels vous avez travaillé
RM
RICK MITCHELL
SERVICE CONSULTANT
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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