NORM ROSEN

Earnhardt Hyundai North Scottsdale

Évaluation globale

4,9

(1373 reviews)

74

Critiques de NORM ROSEN

SH

Sondra H.

Scottsdale, AZ

2015 Hyundai Santa Fe

07/29/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Friendly staff, great service

Had my oil changed and tires rotated. Got in right on time. Called me a couple of hours later to let me know it was ready to go. Even washed it! Great place.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/29/2016 03:54 PM

Thank you Sondra.

We appreciate the glowing review. We are so happy to be your Hyundai dealer and we look forward to seeing you and your Santa Fe again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

TV

Tamara V.

Phoenix, AZ

2015 Hyundai Elantra

07/29/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Excellent company

Norm was great, and prompt! I am currently going through Chapman Hyundai and I regret that. Earnhardt is way better and the customer service they provide is a breath of fresh air!

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/29/2016 03:51 PM

Thank you Tamara.

We are glad that Norm was excellent for you and we're here for you whenever you need us.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

BB

BARBARA B.

Phoenix, AZ

2011 Hyundai Sonata

07/27/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

very profesional

yes

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/27/2016 07:23 PM

Thank you Barbara.

We are very glad to be your Hyundai dealer. Thank you for the great review and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

HK

Hamid K.

Scottsdale, AZ

2017 Hyundai Elantra

07/27/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Service

Great service
Gave me a loaner since there was a recall

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/27/2016 11:30 AM

Thank you for the 5-star review.

We're glad we were able to help address the recall while your car was here. We are happy to be your dealership and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

TL

Teilo L.

Chandler, AZ

2006 Hyundai Sonata

07/27/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

It was faster than I expected

It is complacent

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/27/2016 11:29 AM

Thank you for the positive review.

Faster than you expected is certainly better than slower than you expected. We appreciate your business and we look forward to seeing you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

JJ

Jean J.

Scottsdale, AZ

2011 Hyundai Santa Fe

07/24/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service

Great service,friendly atmosphere
Trustful.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/24/2016 11:14 PM

Thank you Jean.

We are lucky to have great cars and great customers. It is our pleasure to be your Hyundai dealer and we look forward to serving you for many years and miles to come

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

BB

Brian B.

2013 Hyundai Veloster

07/22/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Fantastic service crew

I wouldn't take my Veloster to any other dealership.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/22/2016 07:39 PM

Thank you Brian.

We appreciate the recommendation and we look forward to seeing you and your Vitamin C Veloster for many more years and miles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

KP

Kay P.

Tempe, AZ

2012 Hyundai Tucson

07/22/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Best Customer Service!

I am able to see the same Service Person each time I come, and I really appreciate that! Norm is the best!

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/22/2016 08:21 AM

Thank you Kay.

We encourage all of our customers to build a relationship with one advisor, we are glad you have enjoyed working with Norm. Thank you for the great review and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Scottsdale, AZ

2012 Hyundai Sonata

07/21/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Amazing service

Best

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/21/2016 11:06 PM

We are lucky to have the best and amazing customers too.

Thank you for the great review, we look forward to seeing you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

DM

Diane M.

Scottsdale, AZ

2008 Hyundai Elantra

07/20/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Thanks for the quick service

Excellent service

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/20/2016 11:19 AM

Thank you Diane.

We are glad to be your Hyundai dealer. Great review, and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

TV

Tena V.

Scottsdale, AZ

2014 Hyundai Genesis Co

07/19/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Oil change

Norm did a great job getting me out of there as soon as possible.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/19/2016 09:26 PM

Thank you Tena.

We are glad to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Scottsdale, AZ

2014 Hyundai Santa Fe S

07/19/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

service department

employees are efficient, cordial, and honest about time and necessary work. the dealership is clean, comfortable and accomadating while waiting for service completion.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/19/2016 11:59 AM

Thank you for the 5-star review.

We are glad to be your Hyundai dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

RJ

Rae J.

Phoenix, AZ

2012 Hyundai Sonata Hyb

07/19/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

thank you

ON time. easy, friendly

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/19/2016 11:12 AM

Thank you Rae.

We sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to provide each and every customer with an easy and comfortable service experience. Your feedback is a testimony that our dedication has really paid off. Thank you and please don’t hesitate to contact us if you have any questions or concerns about your Hybrid.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

SS

SUSAN S.

2015 Hyundai Genesis Co

07/14/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Average

Yes, the car is amazing.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/14/2016 03:36 PM

Thank you Susan.

We appreciate the opportunity to make up for your underwhelming first visit and we are going to come up with a final solution for you. Thank you for taking the time to share your concerns with me today and we do look forward to helping you better in the future.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

2013 Hyundai Tucson

07/12/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

clean, well appointed, delicious popcorn, friendly crew

timely and well done service, comfortable waiting area

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/12/2016 10:12 PM

Thank you for the great review.

We are glad you enjoyed our service and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

SK

San K.

Scottsdale, AZ

2012 Hyundai Tucson

07/12/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Great Service Department & Agent

The service was great as always. Highly recommended.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/12/2016 02:21 PM

Thank you San.

We have been happy to be your service center and we're glad you enjoy working with Norm. Thank you for the great review and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

TN

TRISH/JOHN N.

2015 Hyundai Santa Fe S

07/12/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Ladyzin

I love the dealership and everyone that works there makes it a pleasurable experience

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/12/2016 09:17 AM

Thank you for the great review.

We are very glad to be your Hyundai dealership and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

RA

Raymond A.

Scottsdale, AZ

2012 Hyundai Sonata

07/12/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Always Great Service

The service is fast and efficient and a car wash too. We appreciate the personalized service from Norm.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/12/2016 07:43 AM

Thank you Raymond.

It has been our pleasure to be your family's dealership. Thank you for the great review and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

MT

Michael T.

Scottsdale, AZ

2016 Hyundai Elantra

07/12/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

could be better for first visit

Be sure to not come to pick up your car if you are crunched for time like being on your lunch break unless you know for sure your rep is there. I was told to wait until he got back which was 22 minutes in waiting and I finally asked for a manager. The guy sitting there did just that-he sat there and would not assist me.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/12/2016 07:42 AM

Thank you Michael for the feedback.

When you scheduled your appointment online you chose the advisor you worked with. Most of our customers choose to work with one advisor throughout thier ownership so there is one person who understands their vehicle and needs. I am sure if we know when you are coming to pick up your vehicle we can better accomodate you but whent the appointment was set online, the indication was that you would pick it up at the end of the day. Again, truly sorry and under most circumstances it does not take so long to pick up y our vehicle after service.

You noted that we did not address a 'recall' and that you need to come back. There are no open recalls on your vehicle. You can always call us to ask or check www.safercar.gov for more information.

Again, we are sorry for the break down in communication of when you intended to pick up the vehicle, this was a simple visit and in the future if you let our advisor know that you will be in a hurry when you pick up, we can make arrangments for payment by phone or at the time of drop off to expedite your pick up times.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

SJ

Sidney J.

Scottsdale, AZ

2014 Hyundai Santa Fe S

07/11/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Norm Rosen

Norm Rosen

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/11/2016 04:02 PM

Thank you Sidney.

We're glad you like working with Norm. Thank you for choosing us to serving your Santa Fe and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

1141-1160 sur 1391 résultats

Les avis suivants sont soit en attente de vérification, soit non recommandés, ou ont été signalés pour violation de notre Politique d'Avis.

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.