NORM ROSEN

Earnhardt Hyundai North Scottsdale

Évaluation globale

4,9

(1373 reviews)

74

Critiques de NORM ROSEN

MD

Michel D.

Phoenix, AZ

2011 Hyundai Sonata

07/11/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

My service writer Norman

Yes and I have

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/11/2016 09:07 AM

Thank you Michael.

We know you come a long way to see us here and we appreciate your loyalty over the years with both your Hyundai and your non-Hyundai vehicles. We are glad to be your dealership and we look forward to serving you for many years and miles to come.

Michael Southern

Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Scottsdale, AZ

2011 Hyundai Sonata

07/10/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Always a good experience

Always a good experience

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/10/2016 08:09 AM

Thank you for the great review.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

RK

Rob K.

Scottsdale, AZ

2011 Hyundai Veracruz

07/08/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great Dealership

Timely service, Don't try to sell you stuff you do not need.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/08/2016 05:05 PM

Thank you for the great review.

We are glad to be your Veracruz dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Scottsdale, AZ

2013 Hyundai Elantra

07/08/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Title can't be blank

Comments can't be blank

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/08/2016 04:29 PM

Seems like none of this can be blank...

Those 5-stars definitely aren't blank though and we thank you for them.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

2015 Hyundai Sonata

07/08/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service

Great service as always

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/08/2016 01:36 PM

Thank you for the great review.

We appreciate your business and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Peoria, AZ

2014 Hyundai Santa Fe S

07/07/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Nice people. Comfortable waiting area.

Overall a pleasant experience for a dealership service department.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/07/2016 06:39 PM

Thank you for the positive review.

We are glad we could help and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Scottsdale, AZ

2012 Hyundai Elantra

07/07/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Treated like family!

Would definitely recommend this business to a friend!

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/07/2016 06:36 PM

When you're here, you're family.

Thank you for the great review and we look forward to the next reunion.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Scottsdale, AZ

2012 Hyundai Elantra

07/05/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Friendly people and the complimentary bottle water

Overall, I love this location!

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/05/2016 03:30 PM

Overall, we love that you love us!

Thank you for the great review and we are very very happy that you choose us for servicing your Hyundai.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

HS

Harris S.

Scottsdale, AZ

2011 Hyundai Sonata

07/05/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

75k service

excellent customer service, timely deliverable,

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/05/2016 01:08 PM

Thank you Harris for the great review.

We are very glad to be your Hyundai dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

PG

Phyllis G.

Scottsdale, AZ

2014 Hyundai Elantra Gt

07/04/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Great experience

Exceptional.customer service, atmosphere, product knowledge

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/04/2016 10:03 PM

Thank you Phyllis.

We are glad to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

JF

Joan F.

Chandler, AZ

2013 Hyundai Elantra

07/01/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Oil change

Fast, efficient service.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/01/2016 10:29 PM

Thank you Joan for the 5-star review.

We are glad to be your dealer. When you're here, you're family. We look forward to seeing you for many years and miles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

MV

Mike V.

Cave Creek, AZ

2011 Hyundai Elantra

06/30/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Clean friendly and the waiting area has plenty of room with variety of snacks

Great

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 06/30/2016 01:03 PM

Thank you Mike.

We are glad to be your Hyundai dealer. Thank you for the great review and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

LK

Len K.

Scottsdale, AZ

2013 Hyundai Santa Fe S

06/30/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service

Nice work

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 06/30/2016 11:13 AM

Thank you for the 5-star review.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

NP

Nancy P.

Cave Creek, AZ

2011 Hyundai Sonata

06/29/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Love the Service Department

Efficient, and helpful. Norm was amazing, and took care of my car. He made it very easy!

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 06/29/2016 05:39 AM

Thank you Nancy.

We are glad Norm took great care of you and your car. Thank you for choosing us for service and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

BS

Bruce S.

Glendale, AZ

2014 Hyundai Elantra

06/28/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

They were very helpful answered questions that Larry Miller Hyundai could not or would not

Would recommend them

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 06/28/2016 01:40 PM

Thank you Bruce.

We're glad we could help where others did not. We know you come a long way to see us and we plan to keep being worth the trip. Thank you for the great review and recommendation and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

PS

Paul S.

Gilbert, AZ

2012 Hyundai Equus

06/28/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

10 hours

Scheduled appointment over a week in advance. Dealer had car for 10 hours for oil change, a/c recharge, investigate rear window (didn't have part so still not fixed) and an alignment (car still pulling to left so not convinced was actually done). Not s good first time visit

Non recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 06/28/2016 11:43 AM

Thank you for the feedback.

Your Equus is a special vehicle and only specially trained technicians are qualified to do any repairs on them. Based on the nature and number of the repairs, we would expect this to be an extended repair visit.

If you had concerns following your service, we would have been happy to address them in a less public way. Unfortunately since you purchased the vehicle used from a non-Hyundai dealer, we do not have the option to extend the Equus concierge or At Your Service benefits. If you choose not to return for the specially ordered parts we ordered for your car we wll send them to another dealer of your choice.

We are sorry this visit did not meet your expectations, however with the variety of concerns you brought us, having the vehicle inspected and leave the same day was reasonable. Had we been able to do the map update for you it would have required an additional 3-4 hours. MapNSoft has only very recently stopped selling v9.5 in preparation for v10 to be released. Although we could have installed v9.5 during your visit, MapNSoft would not provide an access code for outdated software at this time.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

NV

Navaneeth V.

Phoenix, AZ

2013 Hyundai Sonata

06/28/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Good Care

All good except the fact that it took more than 2hr for an oil and filter change.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 06/28/2016 11:12 AM

Thank you for the positive review despite the extra time to finish your vehicle.

Generally our Car Care Express oil changes take just about 1 hour, if we were exceptionally busy in the shop and in our wash it can push a little beyond that, but 2 hours is well passed what any of us expect.

We've added a note and we will try to expedite your vehicle next visit, we do appreciate the recommendation and we look foward to making this up to you next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

ML

Meyer L.

Phoenix, AZ

2012 Hyundai Elantra

06/27/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

NO HASSELS

In out done right

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 06/27/2016 03:25 PM

Thank you Meyer.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

JG

Joseph G.

Scottsdale, AZ

2015 Hyundai Genesis

06/27/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service, nice personnel!

Service was great as usual. Finally fixed the annoying buzz that was in service twice before for repair. Thanks to Norm and to the tech in charge, Danny, for a final fix and servicing the new Genesis!

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 06/27/2016 11:15 AM

Thank you Joseph for the great review.

We are glad our team was able to pin down your buzz and resolve it, sometimes those small noises are tricky. We are very happy to be your Genesis dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

WS

Wendy S.

Phoenix, AZ

2012 Hyundai Santa Fe

06/27/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service Department is Fantastic

Norm my Service Advisor is always awesome!!!! Everyone is always friendly and it is a pleasure to bring my car there for service. Dan the shuttle driver is always friendly and gets me to work quickly which I appreciate!

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 06/27/2016 11:06 AM

Thank you for the great review.

We have been glad to be your Hyundai dealer for each of your Hyundai vehicles. We look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

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