NP

NICHOLAS PALERMO

SERVICE ADVISOR

Napleton's West Palm Beach Hyundai

Évaluation globale

4,7

(143 reviews)

41

Critiques de NICHOLAS PALERMO

Client vérifié

Boca Raton, FL

2019 Hyundai Ioniq Hev

ReScore Avis™

02/21/2022

Vérifié Client

7

Catégorie : Service

Responsive Customer Service Follow Up to Address Problem

After an initial disappointing service visit where an uninformed service writer did not adequately address my service request, I was contacted by a very responsive customer service representative who has fully addressed my concerns. I have confidence that the requested service will now be performed properly and am in the process of scheduling the required service.

Employés avec lesquels vous avez travaillé

NICHOLAS PALERMO

SERVICE ADVISOR

Client vérifié

Boca Raton, FL

2019 Hyundai Ioniq Hev

ReScore Avis™

02/21/2022

Vérifié Client

7

Catégorie : Service

Responsive Customer Service Follow Up to Address Problem

After an initial disappointing service visit where an uninformed service writer did not adequately address my service request, I was contacted by a very responsive customer service representative who has fully addressed my concerns. I have confidence that the requested service will now be performed properly and am in the process of scheduling the required service.

Avis original

02/19/2022

Type de service : Repair

0

Catégorie : Service

Clueless Service Dept - Poorly Trained

Brought my hybrid powered Ioniq in for a required maintenance service. The entire service department had never heard of the service and did not know how to do it. Very troubling.

ARMAND G. de Napleton's West Palm Beach Hyundai a répondu le 02/19/2022 08:26 AM

THANK YOU I WILL FOLLOW UP WITH YOU SOON
\

ARMAND G. de Napleton's West Palm Beach Hyundai a répondu le 02/21/2022 10:24 AM

THANK YOU

Employés avec lesquels vous avez travaillé

NICHOLAS PALERMO

SERVICE ADVISOR

DG

David G.

Vlg Wellingtn, FL

2016 Hyundai Elantra Gt

02/15/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Great experience

Nick is a fine service guy who always takes good care of me.

ARMAND G. de Napleton's West Palm Beach Hyundai a répondu le 02/15/2022 07:25 AM

Thank you David for your 5 Star survey

Employés avec lesquels vous avez travaillé

NICHOLAS PALERMO

SERVICE ADVISOR

Client vérifié

Tamarac, FL

2022 Hyundai Santa Fe

02/10/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Best service ever

I always get my car serviced at Napleton Hyundai Nicholas always helps me in the service department he is always a pleasure and so Professional I will never go anywhere else to have my car serviced.

ARMAND G. de Napleton's West Palm Beach Hyundai a répondu le 02/10/2022 10:41 AM

THANK YOU FOR YOUR 5 STAR SURVEY

Employés avec lesquels vous avez travaillé

NICHOLAS PALERMO

SERVICE ADVISOR

DG

David G.

Vlg Wellingtn, FL

2016 Hyundai Elantra Gt

02/02/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Great experience.

Nick is the greatest service guy there is. He always takes great care of me.

ARMAND G. de Napleton's West Palm Beach Hyundai a répondu le 02/02/2022 05:15 PM

Thank you for your reply

Employés avec lesquels vous avez travaillé

NICHOLAS PALERMO

SERVICE ADVISOR

Client vérifié

Royal Palm Beach, FL

2017 Hyundai Tucson

01/07/2022

Type de service : Maintenance

Vérifié Client

3

Catégorie : Service

Slow service even with appointment

All I needed was an oil change and it took over 3 hours and that was with an appointment. It took almost an hour just to be greeted and seen.

ERNIE R. de Napleton's West Palm Beach Hyundai a répondu le 01/07/2022 02:21 PM

THANK YOU FOR THE RESPONSE

Employés avec lesquels vous avez travaillé

NICHOLAS PALERMO

SERVICE ADVISOR

JJ

Joshua J.

Delray Beach, FL

2019 Hyundai Elantra

12/04/2021

Type de service : Repair

Vérifié Client

7

Catégorie : Service

Mirror replacement service

Got in got out. Thank you

ARMAND G. de Napleton's West Palm Beach Hyundai a répondu le 12/04/2021 02:59 PM

Thank you for your 5 Star survey

Employés avec lesquels vous avez travaillé

NICHOLAS PALERMO

SERVICE ADVISOR

Client vérifié

West Palm Beach, FL

2017 Hyundai Elantra

10/26/2021

Type de service : Repair

Vérifié Client

8

Catégorie : Service

It was all good

I will go back again

ARMAND G. de Napleton's West Palm Beach Hyundai a répondu le 10/26/2021 04:54 PM

Thank you for your reply

Employés avec lesquels vous avez travaillé

NICHOLAS PALERMO

SERVICE ADVISOR

Client vérifié

Royal Palm Beach, FL

2019 Hyundai Tucson

10/22/2021

Type de service : Repair

Vérifié Client

10

Catégorie : Service

It was good

It was An efficient service call

ARMAND G. de Napleton's West Palm Beach Hyundai a répondu le 10/22/2021 03:41 PM

Thank you for your reply

Employés avec lesquels vous avez travaillé

NICHOLAS PALERMO

SERVICE ADVISOR

EF

Elvira F.

Boynton Beach, FL

2022 Hyundai Tucson

09/14/2021

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Dealer 10 factory?

I havent been able to use my new car because factory shortage of parts.

ARMAND G. de Napleton's West Palm Beach Hyundai a répondu le 09/14/2021 11:22 AM

THANK YOU FOR YOUR 5 STAR SURVEY

Employés avec lesquels vous avez travaillé

NICHOLAS PALERMO

SERVICE ADVISOR

Client vérifié

West Palm Beach, FL

2015 Hyundai Sonata

09/05/2021

Type de service : Maintenance

Vérifié Client

9

Catégorie : Service

Nick is the Man

My service tech, Nick was phenomenal! He saved my life and completely gave me excellent customer service.

ARMAND G. de Napleton's West Palm Beach Hyundai a répondu le 09/05/2021 07:30 PM

Thank you for your reply

Employés avec lesquels vous avez travaillé

NICHOLAS PALERMO

SERVICE ADVISOR

JL

Jennifer L.

Jupiter, FL

2018 Hyundai Sonata

ReScore Avis™

09/01/2021

Vérifié Client

9

Catégorie : Service

Quick Response

I was contacted by Armand and he immediately made me feel like he understand my concern and that he was there to help try to make it right. Much to my surprise he did. He actually went above and beyond what I expected, and really made me feel like being a customer really mattered to them.

Employés avec lesquels vous avez travaillé

NICHOLAS PALERMO

SERVICE ADVISOR

JL

Jennifer L.

Jupiter, FL

2018 Hyundai Sonata

ReScore Avis™

09/01/2021

Vérifié Client

9

Catégorie : Service

Quick Response

I was contacted by Armand and he immediately made me feel like he understand my concern and that he was there to help try to make it right. Much to my surprise he did. He actually went above and beyond what I expected, and really made me feel like being a customer really mattered to them.

Avis original

08/31/2021

Type de service : Maintenance

2

Catégorie : Service

Status Updates are Important

Not having an update on the status of my vehicle until it was too late.

ARMAND G. de Napleton's West Palm Beach Hyundai a répondu le 08/31/2021 11:17 AM

THANK YOU I WILL FOLLOW UP WITH YOU SOON

ARMAND G. de Napleton's West Palm Beach Hyundai a répondu le 09/01/2021 01:16 PM

THANK YOU

Employés avec lesquels vous avez travaillé

NICHOLAS PALERMO

SERVICE ADVISOR

JK

John K.

Lantana, FL

2014 Hyundai Santa Fe Sport

ReScore Avis™

08/30/2021

Vérifié Client

5

Catégorie : Service

Rating for Armand

The five star rating is only for Armand Guynup. The service department and company are crooks otherwise. Armand wanted me to give a new evaluation for him and not the company after he took care of my issues. Great job to Armand for this. I will however, have to say use extreme caution when doing business here. Make sure you get everyones name down and if you can get what is promised to you in writing then even better. Armand had promised me certain things and if I return and do not get what he promised then I will sue them for false promises. Should I receive what Armand promised to me thence are ok for now. As for recommendations to this dealership I honestly can not give it a 10. Only once they come through with their promises to me and stop the lies and BS I could do that. Any business that has issues and then a guy like Armand calls you back and promises you the world is one thing, but are the promises going to hold true? I feel like this place tells you one thing and then when it comes time to it reality is another. So like I said Armand gets 5 stars for reaching out to me and making promises, but should anything turn out to be false then the whole dealership gets a 0 and a call from my attorney for false promises. I don't have time for games so it will remain to be seen what happens in the near future for me to really have a true evaluation about the whole company. Also beware of prices they can be way more expensive then a ASD certified mechanic down the street. So if you are dong out of warranty or non recall related repairs I suggest you get a second opinion before taking the word of these guys. You ask for a honest review well here it is if you bother to read it. No sugar coating bs here.

Employés avec lesquels vous avez travaillé

NICHOLAS PALERMO

SERVICE ADVISOR

MW

Michael W.

Lake Worth, FL

2021 Hyundai Santa Fe

ReScore Avis™

08/19/2021

Vérifié Client

10

Catégorie : Service

rescore

Dealership promises to make things better than the first time.

Employés avec lesquels vous avez travaillé

NICHOLAS PALERMO

SERVICE ADVISOR

MW

Michael W.

Lake Worth, FL

2021 Hyundai Santa Fe

ReScore Avis™

08/19/2021

Vérifié Client

10

Catégorie : Service

rescore

Dealership promises to make things better than the first time.

Avis original

08/19/2021

Type de service : Repair

6

Catégorie : Service

Incomplete

I had a few issues that they with not address

ARMAND G. de Napleton's West Palm Beach Hyundai a répondu le 08/19/2021 12:07 PM

THANK YOU I WILL FOLLOW UP WITH SOON

ARMAND G. de Napleton's West Palm Beach Hyundai a répondu le 08/19/2021 02:28 PM

THANK YOU

Employés avec lesquels vous avez travaillé

NICHOLAS PALERMO

SERVICE ADVISOR

JK

John K.

Lantana, FL

2014 Hyundai Santa Fe Sport

ReScore Avis™

08/30/2021

Vérifié Client

5

Catégorie : Service

Rating for Armand

The five star rating is only for Armand Guynup. The service department and company are crooks otherwise. Armand wanted me to give a new evaluation for him and not the company after he took care of my issues. Great job to Armand for this. I will however, have to say use extreme caution when doing business here. Make sure you get everyones name down and if you can get what is promised to you in writing then even better. Armand had promised me certain things and if I return and do not get what he promised then I will sue them for false promises. Should I receive what Armand promised to me thence are ok for now. As for recommendations to this dealership I honestly can not give it a 10. Only once they come through with their promises to me and stop the lies and BS I could do that. Any business that has issues and then a guy like Armand calls you back and promises you the world is one thing, but are the promises going to hold true? I feel like this place tells you one thing and then when it comes time to it reality is another. So like I said Armand gets 5 stars for reaching out to me and making promises, but should anything turn out to be false then the whole dealership gets a 0 and a call from my attorney for false promises. I don't have time for games so it will remain to be seen what happens in the near future for me to really have a true evaluation about the whole company. Also beware of prices they can be way more expensive then a ASD certified mechanic down the street. So if you are dong out of warranty or non recall related repairs I suggest you get a second opinion before taking the word of these guys. You ask for a honest review well here it is if you bother to read it. No sugar coating bs here.

Avis original

08/14/2021

Type de service : Repair

0

Catégorie : Service

Worst service experience ever

Lied about time it would take for my car to be ready. Service advisor comes back 30 mins later than originally promised. To tell me I need $2.5 k worth of service on my car which another mechanic at another location looked at my car and said I don’t need most of the work recommended. Also if you need to pay for something be aware you might be over charged.

ARMAND G. de Napleton's West Palm Beach Hyundai a répondu le 08/14/2021 08:28 PM

Thank you I will follow up with you soon

ERNIE R. de Napleton's West Palm Beach Hyundai a répondu le 08/30/2021 11:51 AM

THANK YOU

Employés avec lesquels vous avez travaillé

NICHOLAS PALERMO

SERVICE ADVISOR

KA

Karina A.

Palm Springs, FL

2016 Hyundai Tucson

08/03/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

0 costumer service

0 costumer service.

Non recommandé

ARMAND G. de Napleton's West Palm Beach Hyundai a répondu le 08/03/2021 12:50 PM

THANK YOU FOR YOUR REPLY I WILL FOLLOW UP SOON

Employés avec lesquels vous avez travaillé

NICHOLAS PALERMO

SERVICE ADVISOR

RB

Rennie B.

Lake Worth, FL

2018 Hyundai Elantra

08/02/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

The Staff are very Professional and understanding.Thanks for the great service that was provided!

Last month July, I brought my car in for service; I knew there was more work needed but I did not have the finances to do the labor.Thanks to my service Rep.Nick recommendation of a special servicing Called SUNBIT, I was able to get the much needed work done on my car.Thanks again!

Recommandé

ARMAND G. de Napleton's West Palm Beach Hyundai a répondu le 08/02/2021 06:34 PM

Thank you for your reply

Employés avec lesquels vous avez travaillé

NICHOLAS PALERMO

SERVICE ADVISOR

JM

Jose M.

West Palm Beach, FL

2012 Hyundai Elantra

07/28/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Nice people

People you can trust

Recommandé

ARMAND G. de Napleton's West Palm Beach Hyundai a répondu le 07/28/2021 11:09 AM

THANK YOU FOR YOUR 5 STAR SURVEY

Employés avec lesquels vous avez travaillé

NICHOLAS PALERMO

SERVICE ADVISOR

21-40 sur 162 résultats

Les avis suivants sont soit en attente de vérification, soit non recommandés, ou ont été signalés pour violation de notre Politique d'Avis.

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