MARIO MACIAS

Carol,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Good afternoon.  Thank you for taking time to speak with Mario.  We truly appreciate it.  I apologize for any inconvenience with scheduling.  We service approximately 100 plus cars a day.  When a car has to go into the main shop we have to diagnose what is needed to repair so we generally do not know how long it will take.  This makes it difficult to know exactly when a technician will be available for his next customer.  However, we do our best to give extra priority to quick recalls/campaigns or customers returning for special order parts.  Mario was likely quoting high on his promise time so that we can exceed expectations.  I apologize if that came off wrong but always know we want to give you best service possible.  Please feel free to contact me at any time if I can be of assistance.  Thank you and have a great weekend.

Good morning.  I apologize for any inconvenience.  We never want to let you down.  I understand we attempted to grab the car this morning to change the oil and return it quickly but there was some confusion.  I will work with the staff for us to be clearer on our communication.  I think its human nature that we know what we are thinking but we leave out key details.  I believe the other day Mario asked what number can I call you when it is done assuming that was saying you need to leave it.  We should have confirmed that the car was being dropped off.  Today it sounds like we were trying to correct the concern but we didn't discuss the plan in detail.  We were going to grab the car, run it straight here, put it in the shop immediately, and return right afterwards.  I believe you were expecting a loaner and we were not prepared for it.  I do hope that we can resolve this issue for you.  Please feel free to reach out to me if you have any questions or would like to talk.  Thank you and have a wonderful day.

Luigi,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Richard,
Thank you for your response. We appreciate you and your business. We are here if you need anything. Have a great day.

Best regards,
Cara

Willard,
Thank you for your response. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Good afternoon.  Thank you for responding to our survey with the fantastic comments.  We truly appreciate it and are so glad that you are part of the San Tan Hyundai family.  We look forward to seeing you next time.  Have a great weekend and happy holidays.

Lynn,
Thank you so much for your wonderful comments. We appreciate you and your loyalty. We are here if you need anything. Have a great day and Happy Holidays!

Best regards,
Cara

Gracelynn,
Thank you for your response. We appreciate you and your business. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

William,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Michael,
Thank you for your response. We appreciate you taking the time to recognize Rob and Mario. We are here if you need anything.

Best regards,
Cara

Good afternoon.  Thank you for responding to our survey with the great comments.  We truly appreciate it.  We are blessed to have a great team that always pitches in to get the job done.  It is awesome to also have great customers like yourself.  We look forward to seeing you next time.  Have a Happy Thanksgiving.  

Gerald,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Kathleen,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Adam,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Good morning.  Thank you for responding to our survey with the great comments.  We truly appreciate it and look forward to seeing you soon.  Have a wonder weekend.  

Kim,
Thank you for your response. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara