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MH

MICHEAL HENDRIX

AutoNation Hyundai Mall of Georgia
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(236 reviews)
75

Critiques de MICHEAL HENDRIX

Client vérifié
Lawrenceville, GA
2017 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/12/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
communication
One of the assistants explained what was wrong and what he did to fix it when I picked it up.
Recommandé
CYNTHIA V F. de AutoNation Hyundai Mall of Georgia a répondu le 07/16/2019 04:39 AM

Thank you for your amazing feed back. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Employés avec lesquels vous avez travaillé
MH
MICHEAL HENDRIX
Client vérifié
Commerce, GA
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/09/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Options
The service representative was very open to talking about the possible service options and the reasoning behind why he would recommend and not recommend certain service options.
Recommandé
CYNTHIA V F. de AutoNation Hyundai Mall of Georgia a répondu le 07/10/2019 06:01 AM

 I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employés avec lesquels vous avez travaillé
MH
MICHEAL HENDRIX
EB
gravatar
Elizabeth B.
Duluth, GA
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/09/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always pleased with the service
The staff is always nice, the wait area is always clean, the coffee station is always stocked, and the service team is great and very efficient.
Recommandé
CYNTHIA V F. de AutoNation Hyundai Mall of Georgia a répondu le 07/10/2019 06:07 AM

Thank you so much for your awesome feedback. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employés avec lesquels vous avez travaillé
MH
MICHEAL HENDRIX
RK
gravatar
Robert K.
Braselton, GA
2017 Hyundai Santa Fe Sport
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/09/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Well it is the only one near me
Hyundai does an outstanding job in service.
Recommandé
CYNTHIA V F. de AutoNation Hyundai Mall of Georgia a répondu le 07/10/2019 06:04 AM

 I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employés avec lesquels vous avez travaillé
MH
MICHEAL HENDRIX
Client vérifié
Duluth, GA
2019 Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/07/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great coffee selection
Brought my car in for a repair under warranty and was in and out in under an hour and a half on a Saturday morning.
Waiting room has free wifi, a tv, comfortable chairs and lots of coffee.
Recommandé
CYNTHIA V F. de AutoNation Hyundai Mall of Georgia a répondu le 07/08/2019 05:13 AM

 I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employés avec lesquels vous avez travaillé
MH
MICHEAL HENDRIX
Client vérifié
Cumming, GA
2012 Hyundai Genesis
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
07/03/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
meh
meh
Recommandé
CYNTHIA V F. de AutoNation Hyundai Mall of Georgia a répondu le 07/08/2019 05:14 AM

 I would like to thank you for filling out the survey and awarding us 3 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employés avec lesquels vous avez travaillé
MH
MICHEAL HENDRIX
IC
gravatar
Interior C.
Dacula, GA
2017 Hyundai Santa Fe
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
07/01/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service providers and waiting area suck!
Should be able to wash and detail vehicles that are left for service. Should have been able to locate leak while I was able to leave vehicle for the day ....requested to bring vehicle back again.
Non recommandé
CYNTHIA V F. de AutoNation Hyundai Mall of Georgia a répondu le 07/02/2019 04:46 AM

Thank you for taking our survey. I will be reaching out to see how I can better serve you.

Thank You
Dustin Nelson
Service Manager

Employés avec lesquels vous avez travaillé
MH
MICHEAL HENDRIX
JG
gravatar
Jack G.
Atlanta, GA
2012 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/30/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Thoughtfulness, informative, helpful
I recommend this service department to anyone who is looking for an authentic place to get your car serviced!
Recommandé
CYNTHIA V F. de AutoNation Hyundai Mall of Georgia a répondu le 07/01/2019 04:38 AM

Thank you for your awesome feed back. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employés avec lesquels vous avez travaillé
MH
MICHEAL HENDRIX
KM
gravatar
Kurt M.
Gainesville, GA
2012 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/27/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service
Mike in service was awesome. Took me in without an appointment and got me taken care of in short order. Was able to use complimentary WiFi while I waited so didn't miss a beat at work.

Note: Should uncover WiFi connection info in waiting area. Was covered by some merchandising.

Thanks Mike and AutoNation Hyundai
Recommandé
CYNTHIA V F. de AutoNation Hyundai Mall of Georgia a répondu le 06/28/2019 06:09 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employés avec lesquels vous avez travaillé
MH
MICHEAL HENDRIX
KC
gravatar
Kim C.
Buford, GA
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/21/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent
Excellent service.

To my surprise my car was dropped off to my home.
Brilliant job.

Thanks Pamela.
Recommandé
CYNTHIA V F. de AutoNation Hyundai Mall of Georgia a répondu le 06/27/2019 04:51 AM

Thank you for your awesome feed back. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employés avec lesquels vous avez travaillé
MH
MICHEAL HENDRIX
CD
gravatar
Chris D.
Buford, GA
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/18/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Couldn’t be Happier!
Hyundai in Buford serviced my Sonata. From the start, Mike set proper expectations at the beginning to deliver an extraordinary experience. He was super knowledgeable, responsive and very friendly. This was a breath of fresh air compared to the last dealership we dealt with (ALM). While my vehicle was being serviced, I had a small issue that was addressed by the manager Dustin. Once again, the service from all levels of employment were consistent and exceeded my expectations. Big kudos to Mike and Dustin for delivering an experience that gained Auto Nation a customer for life.
Recommandé
CYNTHIA V F. de AutoNation Hyundai Mall of Georgia a répondu le 06/21/2019 05:30 AM

Thank you for your awesome feed back on your service. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA  

Employés avec lesquels vous avez travaillé
MH
MICHEAL HENDRIX
CM
gravatar
Christina M.
Cornelia, GA
2018 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/17/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good place
Good place
Recommandé
CYNTHIA V F. de AutoNation Hyundai Mall of Georgia a répondu le 06/18/2019 04:49 AM

 I would like to thank you for filling out the survey and awarding us 4  stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employés avec lesquels vous avez travaillé
MH
MICHEAL HENDRIX
ME
gravatar
Melvin E.
Cumming, GA
2015 Hyundai Tucson
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/15/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
n/c
n/c
Non recommandé
DUSTIN N. de AutoNation Hyundai Mall of Georgia a répondu le 06/17/2019 04:37 AM

Thank you for your response, I understand your frustration with the results of your repair. The findings of you cutting and trying to repair your own head lights is what lead to them no being covered. If you would have brought the car in without trying to repair them, this would not be an issue. You replaced the whole inside wiring harness with a after market wire and plug with home electrical wire nuts. Hyundai unfortunately will not accept that and pay for that. We are always here to help in the best way we can. Unfortunately in your case there was nothing we could do. If you would like to discuss further please call men.

Thank You
Dustin Nelson
Service Manager.

Employés avec lesquels vous avez travaillé
MH
MICHEAL HENDRIX
SW
gravatar
Sue W.
Buford, GA
2008 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/07/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Momma goes to the dealership
Thank you for taking care of my 82 year old mother!
Recommandé
CYNTHIA V F. de AutoNation Hyundai Mall of Georgia a répondu le 06/10/2019 04:45 AM

Thank you so much on your awesome feed back. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employés avec lesquels vous avez travaillé
MH
MICHEAL HENDRIX
Client vérifié
Hoschton, GA
2013 Hyundai Azera
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/30/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Mike Hendrix is the BEST!!!
Mike is the main reason that we keep coming back.
Recommandé
CYNTHIA V F. de AutoNation Hyundai Mall of Georgia a répondu le 05/31/2019 05:28 AM

Thank you for your awesome feedback. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employés avec lesquels vous avez travaillé
MH
MICHEAL HENDRIX
Client vérifié
Suwanee, GA
2017 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/30/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Fast and friendly service!
Recommandé
CYNTHIA V F. de AutoNation Hyundai Mall of Georgia a répondu le 05/31/2019 05:28 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employés avec lesquels vous avez travaillé
MH
MICHEAL HENDRIX
CJ
gravatar
Connie J.
Kannapolis, NC
2012 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/29/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Clean, attentive personnel, great customer service
Awesome
Recommandé
CYNTHIA V F. de AutoNation Hyundai Mall of Georgia a répondu le 05/31/2019 05:36 AM

I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employés avec lesquels vous avez travaillé
MH
MICHEAL HENDRIX
Client vérifié
Sugar Hill, GA
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/25/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Very friendly
Great customer service
Recommandé
CYNTHIA V F. de AutoNation Hyundai Mall of Georgia a répondu le 05/28/2019 04:59 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employés avec lesquels vous avez travaillé
MH
MICHEAL HENDRIX
TH
gravatar
Tara H.
Sugar Hill, GA
2017 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/24/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Decent service
Only real complaint I would have about my last service is that I asked them to check the tire pressure because one of my tires seems to be losing pressure. They checked and said everything was great but two days later, my tire pressure was off again and the light back on.
Recommandé
CYNTHIA V F. de AutoNation Hyundai Mall of Georgia a répondu le 05/31/2019 05:35 AM

Mrs. Tara Thank you on your feed back, I will be looking into your issue with your tire and we will defiantly get back to you soon.
I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employés avec lesquels vous avez travaillé
MH
MICHEAL HENDRIX
JB
gravatar
Jeffrey B.
Lawrenceville, GA
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/23/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Quick repair......
(1) Know your vehicle and what routine service it needs before you enter any dealership. AutoNation Hyundai keeps good records of any maintenance you have had performed there. A benefit of taking your car to the same place you bought it. My next routine (120,000 mile) maintenance will happen in another 2000 miles so, I knew I didn't need to get this ahead of time and confirmed this with the service agent.
(2) On-line resources can be used to understand a problem if there is one before you go in for diagnosis and repair. Be informed it will make your service encounter a better one.
(3) 2011 Hyundai Sonata with break lights staying on and draining the battery. I found the problem from a web search - the brake peddle pad was worn out. I confirmed that by a simple self inspection. A known problem with this model. I had the break peddle mechanism and pad replaced on a recall and under warranty at 30k about 3 years ago.
(4) When I presented to the service department I asked how much it would cost to repair this problem and if it was still warranted. Don't be shocked by labor estimates they are justifiably more than you'd expect but still reasonable. Don't expect to pay $15/h for labor. I left the car and got a call back 30m latter with a reasonable estimate.
(5) When the repair was completed and I presented to pick up the car, the cost was less than the estimate by a lot. That may have had something to do with that I knew exactly what the problem was, how much time it should take to repair it and what the total cost of repair should be ...... On the other hand this could just be a very honest dealership. I'll go with the later.
(6) I could have bought the brake peddle pad and installed it myself saving labor costs but it is a difficult area to access. You can install it improperly and will fail again if you do that. For a Hyundai trained and certified mechanic who's probably done this repair a dozen times its easy. Let the experts do it and the work is warranted.
(7) I've used this dealership many times. Work is always excellent and I feel pretty confident that the service department of this dealership is honest.
Recommandé
DUSTIN N. de AutoNation Hyundai Mall of Georgia a répondu le 05/24/2019 05:02 AM

Thank you for the kind words, We are happy that we could help you solve you issues with your vehicle. If you ever need anything, Please feel free to reach out.

Thank You!
Dustin Nelson
Service Manager

Employés avec lesquels vous avez travaillé
MH
MICHEAL HENDRIX
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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