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SureCritic / Concessionnaire Hyundai / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1101 reviews)
79

Critiques de Mary A Carter

RH
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Rebecca H.
Burleson, TX
2019 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/09/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent Service!!!
Always a pleasure to go in. Clean and nice area to wait in.
Thank you,
Becky
Recommandé
RYAN S. de Hiley Hyundai of Burleson a répondu le 12/10/2020 06:44 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employés avec lesquels vous avez travaillé
MC
Mary A Carter
VS
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Virgie S.
Waco, TX
2015 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/23/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The BEST service department
I live in Waco (where there is a local Hyundai dealership), but for the past 2 years I've driven 60 miles to Burleson to get work done on my Genesis--whether it's an oil change, new tires or a repair. Why? It's the best dealership service department I've every worked with. Mary provides the steady leadership for the team. She looks out for the customer, gives honest feedback about whether the repair can wait or the more expensive option is worth it or not etc. I just had some work done with only a two hour window to get it completed. She put 2 guys on the job and had me out of there, with my car washed, in under 2 hours. Can't say enough good stuff. If you own a Hyundai/Genesis and haven't had an excellent service experience yet, make the trip to Burleson. It's worth the drive!
Recommandé
RYAN S. de Hiley Hyundai of Burleson a répondu le 11/24/2020 05:36 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employés avec lesquels vous avez travaillé
MC
Mary A Carter
KD
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Keith D.
Crowley, TX
2019 Hyundai Elantra
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
11/20/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil change
Waited 2 plus hours for them to complete a scheduled oil change appointment. Everything else was a little above average but not on par to my other car's dealership (Mits).
Non recommandé
RYAN S. de Hiley Hyundai of Burleson a répondu le 11/21/2020 06:35 AM

We are very concerned that you are not satisfied with your visit to our store.  I will look into this and we will reach out to you to see what we can do to make this right.  

Best Regards,

Ryan Sigman
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employés avec lesquels vous avez travaillé
MC
Mary A Carter
AC
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Annette C.
Burleson, TX
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/13/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Outstanding Customer Service
I have had several Hyundia’s and I am very pleased with the service department. Mary in service is outstanding. She is professional, knowledgeable and very kind. Mary goes above and beyond to make sure I get the best service.
Recommandé
RYAN S. de Hiley Hyundai of Burleson a répondu le 11/14/2020 06:04 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employés avec lesquels vous avez travaillé
MC
Mary A Carter
Client vérifié
Alvarado, TX
2020 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/13/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Very friendly and trustworthy
I have been going to Hiley Hyundai for years. I have never been disappointed. Love the staff! I love that they have the mechanics take a video with an overview of the status of your vehicle and send it to you so you can see the status of your vehicle.
Recommandé
RYAN S. de Hiley Hyundai of Burleson a répondu le 11/13/2020 02:10 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employés avec lesquels vous avez travaillé
MC
Mary A Carter
LB
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Laurie B.
Burleson, TX
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/11/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly people
Friendly service!
Recommandé
RYAN S. de Hiley Hyundai of Burleson a répondu le 11/11/2020 09:58 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employés avec lesquels vous avez travaillé
MC
Mary A Carter
BG
gravatar
Bryant G.
Rockwall, TX
2020 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/10/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Hiley Yeah!
These people are customer service.
Recommandé
RYAN S. de Hiley Hyundai of Burleson a répondu le 11/10/2020 12:23 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employés avec lesquels vous avez travaillé
MC
Mary A Carter
SW
gravatar
Shaun W.
Fort Worth, TX
2020 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/06/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service
Great service thank you!
Recommandé
RYAN S. de Hiley Hyundai of Burleson a répondu le 11/09/2020 06:17 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employés avec lesquels vous avez travaillé
MC
Mary A Carter
PS
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Phillis S.
Fort Worth, TX
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/04/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer Service
Easy appointment schedule and detailed and text feedback through service
Recommandé
RYAN S. de Hiley Hyundai of Burleson a répondu le 11/04/2020 10:40 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employés avec lesquels vous avez travaillé
MC
Mary A Carter
KR
gravatar
Kenneth R.
Burleson, TX
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/04/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Felt like i was at home.
Excellent customer service.
Recommandé
RYAN S. de Hiley Hyundai of Burleson a répondu le 11/04/2020 05:57 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employés avec lesquels vous avez travaillé
MC
Mary A Carter
Client vérifié
Joshua, TX
2019 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/29/2020
client vérifiéVérifié Client
Catégorie : Service
Service
Mary, service is excellent and always pleasant.
Recommandé
Employés avec lesquels vous avez travaillé
MC
Mary A Carter
Client vérifié
Joshua, TX
2019 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/29/2020
client vérifiéVérifié Client
Catégorie : Service
Service
Mary, service is excellent and always pleasant.
Recommandé
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/21/2020
Type de service : Maintenance
Catégorie : Service
Service
Service employee is always pleasant and helpful
Recommandé
RYAN S. de Hiley Hyundai of Burleson a répondu le 10/21/2020 09:40 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employés avec lesquels vous avez travaillé
MC
Mary A Carter
ED
gravatar
Estela D.
Burleson, TX
2021 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/20/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service people
Service always treat us like part of there family
Recommandé
RYAN S. de Hiley Hyundai of Burleson a répondu le 10/21/2020 07:57 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employés avec lesquels vous avez travaillé
MC
Mary A Carter
Client vérifié
Alvarado, TX
2016 Hyundai Sonata Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/15/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
They always give top notch service and quality work
Recommandé
RYAN S. de Hiley Hyundai of Burleson a répondu le 10/15/2020 02:56 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employés avec lesquels vous avez travaillé
MC
Mary A Carter
IR
gravatar
Israel R.
Fort Worth, TX
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/10/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil change
Went in for an oil change and was in and out with a free car wash too.
Recommandé
RYAN S. de Hiley Hyundai of Burleson a répondu le 10/12/2020 08:02 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employés avec lesquels vous avez travaillé
MC
Mary A Carter
ST
gravatar
Sandra T.
Burleson, TX
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/02/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Exceptional customer service!
My two favorites are Mary and Lexi! I can tell they enjoy what they do~ Each of them are always friendly and willing to answer any questions I have about my repairs~ They make my visit easy, and convenient. So glad they are a part of your team!
Recommandé
RYAN S. de Hiley Hyundai of Burleson a répondu le 10/05/2020 06:10 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employés avec lesquels vous avez travaillé
MC
Mary A Carter
KP
gravatar
Kesha P.
Fort Worth, TX
2018 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great customer service
Mary at Hiley Hyundai Burleson was awesome. Keep me informed on everything that was going on.
Recommandé
RYAN S. de Hiley Hyundai of Burleson a répondu le 10/01/2020 10:45 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employés avec lesquels vous avez travaillé
MC
Mary A Carter
Client vérifié
Fort Worth, TX
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/30/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Ask for Mary
Thank you Mary for your exceptional customer service.
Non recommandé
RYAN S. de Hiley Hyundai of Burleson a répondu le 09/30/2020 09:35 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employés avec lesquels vous avez travaillé
MC
Mary A Carter
TW
gravatar
Tonya W.
Fort Worth, TX
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/30/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Customer service
Mary is an awesome representative. She is very thorough and has a pleasing personality. She is very knowledgeable when explaining the service I am having to my car.
Recommandé
RYAN S. de Hiley Hyundai of Burleson a répondu le 09/30/2020 09:35 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employés avec lesquels vous avez travaillé
MC
Mary A Carter
SG
gravatar
Sandra G.
Covington, TX
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/26/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendliness and accuracy
Was very helpful and pleasant to deal with.
Recommandé
RYAN S. de Hiley Hyundai of Burleson a répondu le 09/28/2020 06:05 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employés avec lesquels vous avez travaillé
MC
Mary A Carter
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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