MC

Mary A Carter

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1101 reviews)
79

DJ
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Deborah J.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/30/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer service
Mary in customer service went the extra mile
Recommandé
GREG B., Service Manager de Hiley Hyundai of Burleson a répondu le 07/31/2019 12:51 PM

Good afternoon. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employés avec lesquels vous avez travaillé

TO
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Trisha O.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/27/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Mary is the reason I return for service
My service visits are always pleasant. Mary does a great job everytime!!
Recommandé
GREG B., Service Manager de Hiley Hyundai of Burleson a répondu le 07/29/2019 07:59 AM

Good morning Trisha. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.  

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employés avec lesquels vous avez travaillé

Client vérifié
Crowley, TX
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
07/26/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Slow service
Slow service. Can't even clean a car right.
Non recommandé
GREG B., Service Manager de Hiley Hyundai of Burleson a répondu le 07/29/2019 08:07 AM

Good morning.  Thank you for completing our survey.  I have left a phone message to try to talk with you to see what we can do to make up for the delay and poor cleaning of your Hyundai.

At your convenience please give me a call at the number below so we can resolve your concerns.

Thank you in advance.

Greg Bernard
Service Manager
972-816-6607
Employés avec lesquels vous avez travaillé

EK
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Erika K.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/25/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Loyal Customer
I have always had bad luck taking my car anywhere. It always seems to end up having more problems than I did write it in. But not here! I have been loyal to the dealership for a few years and have never been disappointed in the service I receive. Communication, excellent customer service, and above and beyond care is what I always receive. Highly recommend. And Mary is awesome!
Recommandé
GREG B., Service Manager de Hiley Hyundai of Burleson a répondu le 07/26/2019 01:54 PM

Good afternoon Erika. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employés avec lesquels vous avez travaillé

HT
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Hieu T.
Roanoke, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/24/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Service
They provided a quick oil change!
Recommandé
GREG B., Service Manager de Hiley Hyundai of Burleson a répondu le 07/24/2019 02:35 PM

Good afternoon. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employés avec lesquels vous avez travaillé

RK
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Randall K.
Alvarado, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/24/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
randall
Mary did a great job
Recommandé
GREG B., Service Manager de Hiley Hyundai of Burleson a répondu le 07/24/2019 08:09 AM

Good morning. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.  We are fortunate to have Mary as part of our team and glad to hear she provided great service.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employés avec lesquels vous avez travaillé

LJ
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Laura J.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/23/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Love Hiley Hyundia
Thanks Mary we always appreciate working with you.
Recommandé
GREG B., Service Manager de Hiley Hyundai of Burleson a répondu le 07/24/2019 08:04 AM

Good morning Laura. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employés avec lesquels vous avez travaillé

JJ
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Josh J.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/23/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Josh Jacobs
Mary made the experience! She was fantastic from the first moment we spoke throughout the entire process.

She always had a great attitude, very helpful, very knowledgeable and her communication was on point.

Hiley is blessed to have her.

Thanks Mary. You made something that was overwhelming super smooth and easy for our family to navigate.

Regards, Heidi & Josh Jacobs
Recommandé
GREG B., Service Manager de Hiley Hyundai of Burleson a répondu le 07/24/2019 08:03 AM

Good morning Josh & Heidi. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.  We, too, are happy to have Mary here with us, she does a lot to take care of our clients.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employés avec lesquels vous avez travaillé

MF
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Mary F.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/20/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service dept.
Mary Carter the service writer is awesome
Recommandé
GREG B., Service Manager de Hiley Hyundai of Burleson a répondu le 07/22/2019 07:06 AM

Good mornig Mary. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employés avec lesquels vous avez travaillé

Client vérifié
Fort Worth, TX
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/19/2019
client vérifiéVérifié Client
Catégorie : Service
Great Service!
Very great service ! My first service wasn’t great , but manager and service department Mary did an outstanding job and resolved my problem and gave me a detail on my car and free oil change. I highly recommend this location their priority is to keep customers happy ?!
Recommandé
Employés avec lesquels vous avez travaillé

Client vérifié
Cleburne, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/18/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
The service staff is very friendly.. Mary informs you of how your car is... she is wonderful.. thank you
Recommandé
GREG B., Service Manager de Hiley Hyundai of Burleson a répondu le 07/18/2019 03:36 PM

Good evening. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employés avec lesquels vous avez travaillé

RE
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Roy E.
Mansfield, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/17/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Roy Ellis
Nothing at this time
Recommandé
GREG B., Service Manager de Hiley Hyundai of Burleson a répondu le 07/18/2019 03:33 PM

Good afternoon Roy. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employés avec lesquels vous avez travaillé

Client vérifié
Crowley, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/16/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Wnderful people.
Wish they had more loaner cars to be used while my Hyundai was in the shop, but, other than that I have to say Mary in the service department has become my best go to person there. Thank you Mary!!!
Recommandé
GREG B., Service Manager de Hiley Hyundai of Burleson a répondu le 07/16/2019 04:34 PM

Good afternoon. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.  We have increased our loaner fleet, slightly, but please call Mary in the future so we can schedule your visit with the availbilty of a loan car if a loan car is needed.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employés avec lesquels vous avez travaillé

Client vérifié
Fort Worth, TX
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/19/2019
client vérifiéVérifié Client
Catégorie : Service
Great Service!
Very great service ! My first service wasn’t great , but manager and service department Mary did an outstanding job and resolved my problem and gave me a detail on my car and free oil change. I highly recommend this location their priority is to keep customers happy ?!
Recommandé

Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/15/2019
Type de service : Maintenance
Catégorie : Service
Poor
Prices are pretty high to get a repair or an oil change compare to the other dealers. The Wait here needs improvement!
Non recommandé
GREG B., Service Manager de Hiley Hyundai of Burleson a répondu le 07/15/2019 09:28 AM

Good morning.  I am trying to reach you by phone to see what we can do to make up for your delays on your July 3rd visit to our store.

Please call me on the number below and allow us to correct this situation.  

Thank you in advance.

Greg Bernard
Service Manager
972-816-6607
Employés avec lesquels vous avez travaillé

SK
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Sheron K.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/14/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great customer service
Great customer service
Recommandé
GREG B., Service Manager de Hiley Hyundai of Burleson a répondu le 07/15/2019 06:45 AM

Good moning Sheron. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employés avec lesquels vous avez travaillé

EB
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Elaine B.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/13/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service
Hiley Hyundai fixed my issue quickly, and I was on my way.
Recommandé
GREG B., Service Manager de Hiley Hyundai of Burleson a répondu le 07/15/2019 06:33 AM

Good morning Elaine. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employés avec lesquels vous avez travaillé

RR
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Robert R.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/13/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil change
Always great service
Recommandé
GREG B., Service Manager de Hiley Hyundai of Burleson a répondu le 07/13/2019 11:28 AM

Good afternoon Richard. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employés avec lesquels vous avez travaillé

Client vérifié
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/11/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
Really appreciate Mary in the service department. Has always been very nice and informative.
Recommandé
GREG B., Service Manager de Hiley Hyundai of Burleson a répondu le 07/11/2019 03:23 PM

Good afternoon. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.  We are very thankful to have Mary as part of our team.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employés avec lesquels vous avez travaillé

MT
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Megan T.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/11/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Best Customer Service Around
Mary in the service department knows exactly what she’s talking about, is honest, and extremely helpful. I had a complicated problem that could have been blown off, but because of her honesty and knowledge she was able to begin diagnostics to find a solution. I am extremely grateful for her.
Recommandé
GREG B., Service Manager de Hiley Hyundai of Burleson a répondu le 07/11/2019 07:24 AM

Good morning Megan. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employés avec lesquels vous avez travaillé

PM
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Pamela M.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/10/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
Great service and car wash
Recommandé
GREG B., Service Manager de Hiley Hyundai of Burleson a répondu le 07/11/2019 07:23 AM

Good morning Pamela. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.