Critiques de Lester Marshall Abel III

Tamara K.

Harpers Ferry, WV

2022 Hyundai Palisade

10/15/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Love them!!

Fitzgerald is always great! Wonderful staff and service. Love them!

Employés avec lesquels vous avez travaillé

Lester Marshall Abel III

MR.

Loretta J.

Olney, MD

2014 Hyundai Santa Fe Sport

05/18/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Consistency

This is my first direct service experience with Donny...no surprises just excellent attention to service details and the individual needs of my vehicle. I always like it when Donny is in the service office cause even if he isn’t your advisor he has a wealth of knowledge about the vehicle’s and Fitzgerald’s services. Donny helped me tremendously with catching up with maintenance needed and few items that could be delayed and I firmly trust his judgment.

Recommandé

LESTER A., SERVICE DIRECTOR de Fitzgerald Hyundai a répondu le 05/19/2020 04:28 AM

Good morning,

I want to thank you very much for taking the time to complete the survey.
We appreciate the feedback and it was our absolute pleasure to take care of your service needs.

Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Employés avec lesquels vous avez travaillé

Lester Marshall Abel III

MR.

Client vérifié

Germantown, MD

2008 Hyundai Entourage

01/18/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Everyone greets you like their family

They did a great job, although it was a big job they made it painless. Kept in touch through the process

Recommandé

LESTER A., SERVICE DIRECTOR de Fitzgerald Hyundai a répondu le 02/13/2020 01:42 PM

Good afternoon,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was our absolute Pleasure to take care of your service needs.
Thank you for the wonderful comments I will share them with the Hyundai team.

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Employés avec lesquels vous avez travaillé

Lester Marshall Abel III

MR.

Client vérifié

Rockville, MD

2018 Hyundai Elantra

09/12/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Price and customer care

I thought it’s little expensive

Recommandé

LESTER A., SERVICE DIRECTOR de Fitzgerald Hyundai a répondu le 09/14/2019 06:39 AM

Good morning,

I thank you very much for taking the time to complete the survey. We appreciate the feedback and it helps us towards our goal to be number 1 in customer satisfaction.
We try and remain as competitive as we can but we do have to provide facrory trained technicians and factory parts and equipment.

Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Employés avec lesquels vous avez travaillé

Lester Marshall Abel III

MR.

Client vérifié

Mc Lean, VA

2017 Hyundai Elantra

06/19/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

service

comment

Recommandé

LESTER A., SERVICE DIRECTOR de Fitzgerald Hyundai a répondu le 06/27/2019 05:39 AM

Good afternoon,

I wanted to thank you for taking the time to complete the survey. We appreciate the feedback and it was our absolute pleasure to take care of your service needs.

Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Employés avec lesquels vous avez travaillé

Lester Marshall Abel III

MR.

Patrick P.

Washington, DC

2013 Hyundai Elantra Co

06/10/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great service

I will forever keep coming back because the service is beyond excellent. They go above and beyond and listen to me when I explain why I came in. They ask about my satisfaction and are kind and courteous. Now if my Hyundai aircaps could stop disappearing it would be even better....lol ?

Recommandé

LESTER A., SERVICE DIRECTOR de Fitzgerald Hyundai a répondu le 06/27/2019 05:53 AM

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Employés avec lesquels vous avez travaillé

Lester Marshall Abel III

MR.

Client vérifié

Rockville, MD

2017 Hyundai Sonata

03/29/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Servicing

Excellent customer care

Recommandé

LESTER A., SERVICE DIRECTOR de Fitzgerald Hyundai a répondu le 03/31/2018 01:31 PM

Good afternoon,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was our absolute pleasure to take care of your service needs.

Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Employés avec lesquels vous avez travaillé

Lester Marshall Abel III

MR.

Mark E.

Silver Spring, MD

2011 Hyundai Elantra

12/16/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Thorough Job, On-Time Completion

The folks at Firzgerald - especially Kevin Mendoza - handled my repair expertly. Work was described well, and I was kept informed about progress with repairs. Upon completion, Mr. Mendoza explained what had been done, and applied the $100.00 credit I had to the total bill. Entire repair took just about two hours, and was done flawlessly. Again, thanks to the Fitzgerald team for a job well done.

Recommandé

LESTER A., SERVICE DIRECTOR de Fitzgerald Hyundai a répondu le 12/18/2017 01:53 PM

Good afternoon,

I wanted to thank you for taking the time to complete the survey. We appreciate the feedback and it was Kevin's and our absolute pleasure to take care of your service needs.
I thank you very much for the wonderful comments.
I will share them with Kevin.

Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Employés avec lesquels vous avez travaillé

Lester Marshall Abel III

MR.

Client vérifié

2013 Hyundai Elantra Gt

11/14/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

nice competent people

I like the work but the labor cost is outrageous

Recommandé

LESTER A., SERVICE DIRECTOR de Fitzgerald Hyundai a répondu le 11/16/2017 07:12 AM

Good Morning,

I want to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was our absolute pleasure to take care of your service needs.

Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Employés avec lesquels vous avez travaillé

Lester Marshall Abel III

MR.

Joan D.

Germantown, MD

2017 Hyundai Santa Fe S

10/18/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

JDeCiutiis

Great team!

Recommandé

LESTER A., SERVICE DIRECTOR de Fitzgerald Hyundai a répondu le 10/19/2017 07:46 AM

Good morning,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was my absolute pleasure to take care of your service needs.

Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Employés avec lesquels vous avez travaillé

Lester Marshall Abel III

MR.

Irving E.

Rockville, MD

2013 Hyundai Veloster

09/18/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

The worse customer service experience...

If you want to be ignored by the assistant service manager, this is the place to go!!

Non recommandé

LESTER A., SERVICE DIRECTOR de Fitzgerald Hyundai a répondu le 09/18/2017 02:09 PM

Good afternoon,

I want to first apologize for the complete poor service Experience that you had on your last service visit.
I am the service director of this store and I will not have Mr. Fitzgeralds guests treated this way. Our goal is to provide exceptional customer service and 5 star service every visit.
We have failed you on many levels this trip and I promise that this will not happen again. We are not perfect but perfection is what we strive for and we will continue to improve.
Thank you for talking to me tonight and I appreciate the feedback and the opportunity to work with you in the future.

Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
301-703-0320
ABELL@FITZMALL.COM

LESTER A., SERVICE DIRECTOR de Fitzgerald Hyundai a répondu le 09/19/2017 07:23 AM

Good Morning,

I wanted to thank you again for talking to me yesterday
I appreciate the feedback.
I wanted to let you know that I put the information in your file
and it will appear when you come in for service.
I look forward to helping you on your next service visit.

Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Employés avec lesquels vous avez travaillé

Lester Marshall Abel III

MR.

Pete S.

Adamstown, MD

2015 Hyundai Sonata

09/11/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Lester and team are amazing

great service

Recommandé

LESTER A., SERVICE DIRECTOR de Fitzgerald Hyundai a répondu le 09/11/2017 12:51 PM

Good afternoon,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was My absolute pleasure to take care of your vehicle service needs.

Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Employés avec lesquels vous avez travaillé

Lester Marshall Abel III

MR.

William H.

2012 Hyundai Santa Fe

01/05/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service Departmet

Love the service department and all the employees that I deal with. Very professional and friendly.

Recommandé

LESTER A., SERVICE DIRECTOR de Fitzgerald Hyundai a répondu le 01/05/2017 03:53 PM

Good afternoon,

I wanted to thank you for taking the time to complete the survey.We appreciate the feedback and it was My pleasure to take care of your service needs.

thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Employés avec lesquels vous avez travaillé

Lester Marshall Abel III

MR.

Client vérifié

Rockville, MD

2013 Hyundai Sonata

12/28/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Never have to bring my car back because something was missed or not fixed right, it was always fixed right right the first time

as above

Recommandé

LESTER A., SERVICE DIRECTOR de Fitzgerald Hyundai a répondu le 12/29/2016 06:30 AM

Good morning,

I wanted to thank you for taking the time to complete the survey
we appreciate the feedback and it was My pleasure to take care of your service needs. And thank you for the wonderful comments.

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Employés avec lesquels vous avez travaillé

Lester Marshall Abel III

MR.

Theodore H.

Silver Spring, MD

2007 Hyundai Santa Fe

11/11/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Your staff is well informed, the waiting time is not bad ,you serve a good coffee ans pastry

I miss my old service mgr ken.

Theo Homans

Recommandé

LESTER A., SERVICE DIRECTOR de Fitzgerald Hyundai a répondu le 11/12/2016 04:39 AM

Good morning,

I wanted to thank you very much for taking the time to complete the survey. we appreciate the feedback and it was Nate's and our pleasure Kevin to take care of your service needs. We miss Ken as well.

thank you have a wonderful weekend,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

LESTER A., SERVICE DIRECTOR de Fitzgerald Hyundai a répondu le 11/12/2016 04:42 AM

Good saturday morning Theodore,

I wanted to thank you for taking the time to complete the survey . We miss Ken as well he is a great man and he is doing wonders at the Wheaton store we appreciate your business and we will make sure Ken knows your comments

thank you

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Employés avec lesquels vous avez travaillé

Lester Marshall Abel III

MR.

James M.

Westbury, NY

2012 Hyundai Accent

10/11/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

service dept

excellent

Recommandé

LESTER A., SERVICE DIRECTOR de Fitzgerald Hyundai a répondu le 10/11/2016 10:20 AM

Good afternoon,

I wanted to thank you for taking the time to complete the survey we appreciate the feedback and it was Jose's and our pleasure James to take care of your service needs. I will Inform Jose of the great review.

thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Employés avec lesquels vous avez travaillé

Lester Marshall Abel III

MR.

Client vérifié

Silver Spring, MD

2013 Hyundai Sonata

10/09/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Good customer service

Pizza provided in wait area and customer service reps were kind.

Recommandé

LESTER A., SERVICE DIRECTOR de Fitzgerald Hyundai a répondu le 10/09/2016 07:59 PM

Good evening,

I wanted to thank you for taking the time to complete the survey we appreciate the feedback and it was Sam's and our pleasure to take care of your service needs

have a great night,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Employés avec lesquels vous avez travaillé

Lester Marshall Abel III

MR.

Nikki R.

Ne Washington, DC

2017 Hyundai Santa Fe

09/27/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Most customer-friendly spot in dmv!

All I can say is customer service par excellent!!

Recommandé

LESTER A., SERVICE DIRECTOR de Fitzgerald Hyundai a répondu le 09/28/2016 07:34 AM

Good morning,

I want to thank you for taking the time to complete the survey we appreciate the feedback and it was our pleasure to take care of your service needs.
Thank you very much for the wonderful comment's.

thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Employés avec lesquels vous avez travaillé

Lester Marshall Abel III

MR.

Kyu O.

Rockville, MD

2011 Hyundai Santa Fe

09/02/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service Done Right!

My last experience with Fitz Hyundai was one of the worst in my 40 years of driving. However many free maintenance things were done this time as well as a complete wash and wax. The car looked and drove great. I needed a high pressure AC hose that was ordered and will be replaced tomorrow. This experience was one of the best! Great job, quality service and attention to customer communication. You did everything you were supposed to do correctly.

Recommandé

LESTER A., SERVICE DIRECTOR de Fitzgerald Hyundai a répondu le 09/02/2016 04:32 PM

Good afternoon,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was my pleasure to take care of your service needs.
Have a wonderful weekend.

thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Employés avec lesquels vous avez travaillé

Lester Marshall Abel III

MR.

Client vérifié

Silver Spring, MD

2013 Hyundai Elantra Gt

07/27/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Tad Disappointed

Went in for a diagnosis of a problem. Software updated as per database check of the problem. Didn't work nor was I given my quarterly $35 credit set to expire in several days. Called, but no return call. Disappointed, but not ready to abandon ship.

Recommandé

LESTER A., SERVICE DIRECTOR de Fitzgerald Hyundai a répondu le 07/28/2016 05:47 AM

Good morning,

I wanted to thank you for taking the time to complete the survey. I am disappointed to hear that the vehicle is not repaired
correctly I would like the chance to work with you on this concern please feel free to contact me at your earliest convenience.

thanks
Lester Abel
abell@fitzmall.com

Employés avec lesquels vous avez travaillé

Lester Marshall Abel III

MR.

1-20 sur 24 résultats

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