KM

KEITH MONDELLO

Hyundai of St. Augustine

Évaluation globale

4,8

(246 reviews)

60

Critiques de KEITH MONDELLO

MS

Michael S.

Clintwood, VA

2016 Hyundai Sonata

04/04/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Excellent service as usual

As always, we received excellent service during our last visit. Very helpful and friendly staff that treat you like family. It is a pleasure and never a problem at your dealership. Thanks.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 04/04/2019 06:58 AM

We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

JUSTIN SPURLOCK

GA

George A.

Bunnell, FL

2017 Hyundai Sonata

03/28/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Serv

We have always had great service a few months ago we had a small kitten stuck in the grill of the car and each and every one of the service people especially Jeannie went out of there way to get this little one out in one piece he didn't like all of us because he was afraid but all was well we had dropped him off at the vet and he was one happy kitty.
I really wanted to take time to thank each person that helped us that day.
Again thank you,
Maureen Allsop

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 03/28/2019 08:06 AM

We thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

JP

Jimmie P.

Saint Augustine, FL

2014 Hyundai Santa Fe S

03/19/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service

The service was done quickly

Recommandé

CHERYL B. de Hyundai of St. Augustine a répondu le 03/19/2019 04:37 AM

Thank for sharing your service experience with us and
for the 5 star rating

Employés avec lesquels vous avez travaillé

JUSTIN SPURLOCK

AG

Andre G.

Palm Coast, FL

2012 Hyundai Elantra

03/11/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Quality Customer Service

Ive been going there for years and the service team has always treated me like i am valued ! Big thanks to Roger and the whole service team for making a customer feel like they are not just a number or dollar sign

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 03/11/2019 07:41 AM

We greatly appreciate you taking the time to share your service experience with us. Please let us know how we can earn a 5 star rating on your next visit. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

JW

Jeffrey W.

Alachua, FL

2012 Hyundai Genesis

03/06/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

A dealership that aims to please

super attentive service people, competent & thorough, and strive to please the customer.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 03/07/2019 06:04 AM

We greatly appreciate you taking the time to share your service experience with us. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

LD

Linda D.

East Palatka, FL

2011 Hyundai Sonata

03/01/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Confident with Service

Since buying my 2011 Sonata at Hyundai of St. Augustine, I've always used their service department. I continue to receive excellent service along with honest information with professionalism exhibited by all employees. (Roger Young exemplifies these characteristics especially.) Thank you, Hyundai, for making a necessary chore less stressful. Keep up the good work.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 03/01/2019 01:40 PM

We greatly appreciate you taking the time to share your service experiences with us and the 5 star rating. Roger is a key member of our service team and thanks you for your kind words.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

Client vérifié

Elkton, FL

2014 Hyundai Santa Fe S

02/24/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Excellent customer service

Car was evaluated immediately after being towed to the dealership and I was advised of the prognosis with a repair timeframe. This was very helpful as I live in Jacksonville. I was called the next morning and advised the repair had been completed. I appreciate the prompt communication and excellent customer service.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 02/25/2019 05:37 AM

We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

RT

Richard T.

St. Augustine, FL

2013 Hyundai Sonata Hyb

02/19/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Excellent Service Experience

My most recent visit was due to a dead battery. The Service Advisor was attentive and got me back on the road fast.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 02/19/2019 02:43 PM

We thank you for sharing your service experience with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

Client vérifié

Ormond Beach, FL

2017 Hyundai Santa Fe S

02/11/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Friendly and courteous staff.

Great service and don't try to sell you services that you don't really need. I appreciate that.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 02/11/2019 12:00 PM

We thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

Client vérifié

St. Augustine, FL

2015 Hyundai Elantra

02/08/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Power of Service

It takes a lot of humbleness to complete the job the first time, but more guts to admit a mistake and fix the problem. Honesty and integrity cannot be faked.thank you

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 02/11/2019 05:39 AM

Thank you for taking the time to share your service experience with us. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

DANNY PEREZ TORRES

Client vérifié

Keystone Heights, FL

2016 Hyundai Tucson

01/27/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service department

Roger always gets my car serviced quickly and on time.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/28/2019 06:23 AM

Thank you for sharing your service experience with us and 5 star rating. Roger is a valuable member of our service team. Great job Roger.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

SR

Stanley R.

Ponte Vedra Beach, FL

2014 Hyundai Equus

01/21/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great service

Clear communication on issues and speed of service

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/22/2019 05:54 AM

We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

JUSTIN SPURLOCK

MS

Mark S.

Saint Augustine, FL

2017 Hyundai Santa Fe

01/01/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

People are courteous

Work is just okay ...takes too long for a simple oil change.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/02/2019 05:52 AM

Thank you for sharing your service experience with us. Our sincere apologies for the extra time to complete your services. We did have some of our staff out sick and are looking at contingency processes as to assist our waiting guests. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

CG

Carmen G.

Saint Augustine, FL

2015 Hyundai Sonata

12/30/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

People

The Service Writer was promp, efficient and knowledgeable. She explained the repairs and periodically visited me to inform me of the progress. Very pleasant.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 12/31/2018 06:38 AM

We appreciate you taking the time to share your service experience with us. We are committed to exceeding your expectations.
Happy holidays from our family to yours.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

CS

Claudia S.

Ponte Vedra Beach, FL

2013 Hyundai Santa Fe S

12/28/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Excellent Service with a Smile

I greatly appreciated my service advisor, Tunde O'Connor, had a loaner ready for me when I arrived and left my 2013 Hyundai Santa Fe Sport for it's 60,000 mile service. She went over my previous records and didn't have anything extra done that was previously done. I was able to run my Christmas errands and my vehicle was ready for pickup that afternoon.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 12/31/2018 06:21 AM

We greatly appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.
Happy holidays from our family to yours.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

GB

Glenn B.

Palm Coast, FL

2017 Hyundai Santa Fe S

12/02/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Great Job!

Great job done and and service above and what you get anywhere else.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 12/03/2018 06:20 AM

Thank you for sharing your service experience with us and the 5 star rating. It is always a pleasure visiting with you.

Happy holidays from our family to yours.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

Client vérifié

Saint Augustine, FL

2015 Hyundai Veloster

12/01/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Ok service

Took car in for oil change. Told I needed a new battery, wipers, ect. I went ahead with those items. I was told I needed an emissions service. I said no at this time. However, when sitting at a light, I noticed the idling was not right. I called Hyundai, had to return for service. A loaner car was offered. Nothing was found to be wrong with the idle, however, they once again said car should have an emissions service. I said go ahead. Car running well now.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 12/03/2018 06:16 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.
Happy holidays from our family to yours.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

JP

Jimmie P.

Saint Augustine, FL

2014 Hyundai Santa Fe S

11/30/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

The service

Quick service

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 11/30/2018 12:28 PM

Thank you for sharing your service experience with us and the 5 star rating.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

JUSTIN SPURLOCK

RM

Robert M.

Jacksonville, FL

2014 Hyundai Santa Fe S

11/25/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

A great experience

Hey Speedy and informed Customer Service

Recommandé

CHERYL B. de Hyundai of St. Augustine a répondu le 11/26/2018 02:52 PM

Thank you for sharing your service experience with us
and for the 5 star rating

Employés avec lesquels vous avez travaillé

JUSTIN SPURLOCK

EG

Ed G.

Nokesville, VA

2013 Hyundai Sonata

11/21/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Exceptional dealer

We were traveling from Virginia to Florida when the starter burned up. This happened on a weekend and had car towed to this dealer. They were able to fix the problem and coy not have been more gracious. Definitely impressed with all staff we worked with.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 11/23/2018 05:49 AM

Thank you for taking the time to share your service experience with us. Happy Holidays from our family to yours.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

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