Critiques de JEFFREY WINCHEL

Michael F.

Brodhead, WI

2014 Hyundai Sonata Hyb

11/17/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Another great job!

The service technician and advisor were friendly, responsive, and professional. Like a good dentist, stick with a good service shop - I am staying with Hyundai Zimbrick West.

Recommandé

CLINT K., Service Manager de Zimbrick Hyundai West a répondu le 11/19/2018 08:40 AM

Thank you for picking us to stick with. We really appreciate it. I will make sure to pass this along to Jeremy so he can see the great review. We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employés avec lesquels vous avez travaillé

JEFFREY WINCHEL

Gary S.

Madison, WI

2011 Hyundai Veracruz

11/16/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Hyundai Service

Very professional service at all levels. Jeff Winchel always does a great job

Recommandé

CLINT K., Service Manager de Zimbrick Hyundai West a répondu le 11/16/2018 09:24 AM

Thank you for the great review. I will make sure Jeff and the technician who worked on your vehicle see how great of a job they do.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employés avec lesquels vous avez travaillé

JEFFREY WINCHEL

Michael M.

Madison, WI

2013 Hyundai Genesis

11/15/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Unnecessary service recommendations. Expensive quotes for wear items

My 2013 Hyundai Genesis 3.8 has been a lovely car.

I dislike Hyundai West's practices of attempting greater service revenue.
* For the 2nd time, it was suggested I flush/replace coolant at 30k or before miles, even though the factory recommends 120k miles
* $243 for a battery replacement quote, which seems way too high.
* $50 for an cabin air filter replacement quote, which I replaced 5000 miles ago for $14 myself
* Suggested service items of $99 to clean brake rotors/etc, and $99 for a 4-wheel alignment. Maybe this is needed...maybe not. I can't really trust Hyundai West to recommend what is really needed based on the above.

Non recommandé

CLINT K., Service Manager de Zimbrick Hyundai West a répondu le 11/16/2018 02:51 PM

Thank you for the feedback. I apologize for the recommendations that were made. I will make sure to work with my staff to assure they are not recommending things prior to them being needed.
Unfortunately with the new store we are not able to store tires for customers anymore. I understand this was a very convenient service but our current location has a lot more capacity than the new location we are moving to.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employés avec lesquels vous avez travaillé

JEFFREY WINCHEL

Michael M.

Madison, WI

2017 Hyundai Elantra

11/14/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Easy - no hassles

I give this dealership & it's employees a five star rating!

Recommandé

CLINT K., Service Manager de Zimbrick Hyundai West a répondu le 11/16/2018 09:22 AM

Thank you for the great 5 star review. We always enjoy helping our 5 star quests out with their automotive needs.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employés avec lesquels vous avez travaillé

JEFFREY WINCHEL

Client vérifié

Madison, WI

2009 Hyundai Santa Fe

11/14/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service

Jeff Winchel very helpful and a pleasure to work with when I take my vehicle in for service.

Recommandé

CLINT K., Service Manager de Zimbrick Hyundai West a répondu le 11/16/2018 09:21 AM

Thank you for the great review. I will make sure to pass this along to Jeff and let him know his helpfulness is appreciated.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employés avec lesquels vous avez travaillé

JEFFREY WINCHEL

Robert M.

Madison, WI

2013 Hyundai Elantra

11/09/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Quick service and friendly people

Stopped for an oil change and purchased a new set of tires. I left for an appointment and the car was waiting for me when I returned. Everything went fine.

Recommandé

Employés avec lesquels vous avez travaillé

JEFFREY WINCHEL

William A.

Madison, WI

2013 Hyundai Santa Fe S

11/06/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

They know me by name!!!

Always loved my Hyundais, but that wouldn't be the case without the support and care I get from staff @ Zimbrick West.
Great people, every one of them!

Recommandé

CLINT K., Service Manager de Zimbrick Hyundai West a répondu le 11/07/2018 12:56 PM

William it was great to see you at your last service. Thank you for the great review. We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employés avec lesquels vous avez travaillé

JEFFREY WINCHEL

Client vérifié

Mount Horeb, WI

2011 Hyundai Sonata

10/30/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Friendly and Good Value

Satisfied with my recent service once again at Zimbrick Hyundai.

Recommandé

Employés avec lesquels vous avez travaillé

JEFFREY WINCHEL

Jeffrey G.

Mount Horeb, WI

2018 Hyundai Kona

10/23/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

As long as I have a Hyndai, I will return

Whenever I'm there, it's like visiting a friend's house... Both my service adviser and the service manager know me by sight and make me feel like I'm welcome. Can't wait for the new building to be completed so that my "friends" have an updated facility!

Recommandé

CLINT K., Service Manager de Zimbrick Hyundai West a répondu le 10/23/2018 02:13 PM

Thank you for the friendly review. We can't wait for the new and updated facility also. We look forward to seeing you at your next visit.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employés avec lesquels vous avez travaillé

JEFFREY WINCHEL

Client vérifié

Belleville, WI

2014 Hyundai Santa Fe

10/19/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great!

Great service

Recommandé

Employés avec lesquels vous avez travaillé

JEFFREY WINCHEL

Darell F.

Beloit, WI

2018 Hyundai Elantra Gt

10/13/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Dees elantra gt

Service good and nice employees

Recommandé

CLINT K., Service Manager de Zimbrick Hyundai West a répondu le 10/15/2018 03:20 PM

Thank you for the good review. We hope to see you at your next service.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employés avec lesquels vous avez travaillé

JEFFREY WINCHEL

Sandra S.

Oregon, WI

2014 Hyundai Santa Fe S

10/12/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Prompt service on arrival. Waiting area pleasant.

Prompt service when you pull into the bay. Review of what may need to be done. Informed of work needed but pleasant and not pushy when you decline some items at that time.

Recommandé

CLINT K., Service Manager de Zimbrick Hyundai West a répondu le 10/15/2018 03:20 PM

Thank you for the great 5 star review. We look forward to seeing you at your next service.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employés avec lesquels vous avez travaillé

JEFFREY WINCHEL

Theodore M.

Ridgeway, WI

2017 Hyundai Sonata Hyb

10/11/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

our wxperiences

very timely and friendly service and local too!

Recommandé

CLINT K., Service Manager de Zimbrick Hyundai West a répondu le 10/15/2018 03:15 PM

Thank you for taking the time to come in and see us for service. We really do appreciate it and look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employés avec lesquels vous avez travaillé

JEFFREY WINCHEL

Tolu S.

Middleton, WI

2017 Hyundai Santa Fe S

10/09/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Outstanding

Like always good friendly service

Recommandé

Employés avec lesquels vous avez travaillé

JEFFREY WINCHEL

Client vérifié

Madison, WI

2012 Hyundai Santa Fe

10/09/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Friendly service

Always very friendly and never feel forced to get work done.

Recommandé

Employés avec lesquels vous avez travaillé

JEFFREY WINCHEL

Paul F.

Madison, WI

2016 Hyundai Genesis

10/09/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Friendly, good service, clean.

I have always had great service. The people are friendly and they know their business.

Recommandé

Employés avec lesquels vous avez travaillé

JEFFREY WINCHEL

Jean L.

Madison, WI

2017 Hyundai Tucson

10/08/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Issue not resolved

Personnel was very nice but my tire pressure warning is still on.

Non recommandé

CLINT K., Service Manager de Zimbrick Hyundai West a répondu le 10/10/2018 07:53 AM

Jean, thank you for your response. I apologize the low tire light was still on. I will have your service advisor reach out to you to discuss the tire light.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employés avec lesquels vous avez travaillé

JEFFREY WINCHEL

Elijah J.

Madison, WI

2018 Hyundai Sonata

10/07/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Customers service

Everyone so pleasant

Recommandé

Employés avec lesquels vous avez travaillé

JEFFREY WINCHEL

Clifford R.

Madison, WI

2012 Hyundai Accent

10/05/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Recommandé

Employés avec lesquels vous avez travaillé

JEFFREY WINCHEL

Andrew W.

Portage, WI

2015 Hyundai Genesis

10/04/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

I want someone from Hyundai to explain to me...

I bought my 2015 Hyundai Genesis Sedan on 10/22/15. Within two thousand miles of use, there was a recall on my car for new tires to be put on. No problem, these things happen, was happy to have Michelin's replace the Hankooks that were on the car. November 2017, with under 40,000 miles on the Michelin's, I had to replace my tires....OK, so they didn't last the 50,000 they were warrantied for...it happens. Fast forward under 11 months. I was informed that I will need new tires before winter. This is frankly unacceptable. I have been driving for nearly 30 years now. I have never had issues like this with tires on any of my previous vehicles. I have only 11,000 miles on these tires and they need to be replaced? I refuse to believe that there isn't something inherently wrong with my alignment and/or suspension that is causing this. It doesn't take a long time doing internet research to find others are having this same problem. Again, this is unacceptable, and I want someone from Hyundai to explain why I have to get new tires again within a year of purchase of my last set. I in no way am blaming Zimbrick Hyundai, they have always been great to deal with, especially Jeff Winchel in service. Hyundai, on the other hand....not thinking too highly of them at this point.

Non recommandé

Employés avec lesquels vous avez travaillé

JEFFREY WINCHEL

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