JV

JEFFERSONS VALLADARES

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(42 reviews)
71

Client vérifié
Greater Landover, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/14/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Scheduled appointment time should be considered instead of saying we do service on basis of first come first serve. Other than that service experience was great and satisfactory
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 01/15/2021 06:15 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

Employés avec lesquels vous avez travaillé

BH
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Bluette H.
Fairmount Hgt, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/14/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
I live close and as senior this is important and good dependable service.
I was treated as I was important. Mr Tolton took time to make sure that I understood all that was needed and done.
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 01/14/2021 10:40 AM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employés avec lesquels vous avez travaillé

Client vérifié
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/07/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
great service as always
Sean always makes my visits easy to deal with. He's honest and doesn't try to overwhelm me with work that's not needed
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 12/07/2020 11:49 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employés avec lesquels vous avez travaillé

KR
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Keith R.
Brandywine, MD
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/04/2020
client vérifiéVérifié Client
Catégorie : Service
Mr Bishop and the staff
Mr Bishop is the excellent service advisor and the staff were good too
Recommandé
Employés avec lesquels vous avez travaillé

KR
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Keith R.
Brandywine, MD
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/04/2020
client vérifiéVérifié Client
Catégorie : Service
Mr Bishop and the staff
Mr Bishop is the excellent service advisor and the staff were good too
Recommandé

Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
12/03/2020
Type de service : Repair
Catégorie : Service
The staff was great Mr Bishop was really good
Mr Bishop took good care of both our cars staff was great we will return thanks
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 12/04/2020 09:25 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are listening and will actively use your comments and feedback to better ourselves and our customer service. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

Employés avec lesquels vous avez travaillé

JH
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Johnny H.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/24/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service in November 2020
No problems, everything was completed as stated and on time.
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 11/25/2020 04:55 AM

Thank you for your review Johnny. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Employés avec lesquels vous avez travaillé

HE
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Hermina E.
Capitol Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/05/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Clean and safe environment
The people are very friendly and courteous
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 11/06/2020 05:12 AM

Thank you for your review and for choosing Pohanka for your service Hermina. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employés avec lesquels vous avez travaillé

Client vérifié
Hyattsville, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/03/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
My service Tech Will was great as always!
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 11/04/2020 04:31 AM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employés avec lesquels vous avez travaillé

VB
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Veronica B.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/03/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
CUSTOMER SERVICE
THE FRONT END STAFF ARE EXCELLENT WILL AND SHAWN
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 11/03/2020 05:34 AM

We appreciate your positive feedback about our business and employees Veronica. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employés avec lesquels vous avez travaillé

Client vérifié
Largo, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/26/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
A good product and service team
A good product and service team
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 10/27/2020 04:40 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/15/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Service
excellent service at competitive cost
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/18/2020 01:53 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

JM
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Jo-Ann M.
Hyattsville, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/08/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service n the employees are the best!
100%
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/10/2020 07:16 AM

 We appreciate your positive feedback about our business and employees Jo-Ann. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/05/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Fast Service!
Greeted with friendly staff, very knowledgeable and timely services
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/08/2020 02:19 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

MB
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Marilyn B.
Forest Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/03/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Technicians and Service team are great!
Great service!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/08/2020 02:17 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Marilyn. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

AA
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Anthony A.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/31/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
The people
Great people skills, quick to get you in and out. Overall a great place to get your car look at
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/08/2020 02:12 PM

 We appreciate your kind feedback about our business and employees Anthony. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

RC
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Russll C.
Upper Marlboro, MD
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
08/28/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Grate Sales Deal
Grate Sales Deal Repair Service took too Long.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/31/2020 02:24 PM

Thank you for your feedback Russll. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

LF
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Linda F.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/25/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent
Jacqueline Rivas makes it great
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/27/2020 01:10 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Linda. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

PK
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Pamela K.
Temple Hills, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/18/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer service
Customer service was amazing
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/21/2020 02:03 PM

 We appreciate your AMAZING feedback about our business and employees Pamela. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KW
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Kelli W.
Waldorf, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/18/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil change
Service was good
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/18/2020 02:09 PM

Thank you for providing your feedback Kelli. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

PW
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Patricia W.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/01/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
I love Capital Heights Pohanka Hyundai
I have always received top notch service there. The prices for service are competitive and fair. The staff is wonderful especially my Favorite service manager Sean Tolton. He has been with me for over 10 years when I had a Saturn. I trust his expertise and he is a consumate professional
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/07/2020 07:06 AM

 We appreciate your AMAZING feedback about our business and employees Patricia. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.