JOSHUA D RIDPATH

We truly appreciate the great comments and 5 star survey. Thank you for taking the time to complete the survey. Happy Motoring.

Thank you for the 4 star survey. We apoligize for the delay in completing the repairs to your vehicle. We look forward to seeing you again.

Thank you for the 4 star survey. The burning odor you most likely are smelling could be coming from your exhaust. Occasionally due to the close proximity of the area to be undercoated to the exhaust some could get on it. It should burn off.  If it is still a problem after a week please contact us.

Welcome to the Woodhouse Family! We are so happy to hear that we have a new family member. Thank you for the great comments.

Thank you for the 5 star survey. It is very important to us that your service experience exceeds your expectations. Happy motoring.

I am very sorry to hear that your service experience with Woodhouse Hyundai was less than ideal. I would like to get more information about the situation. Would you be willing to speak with me at your convienence? We can either converse by email or phone, which ever you feel the most comfortable with. I look forward to talking to you.

Thank you for the great survey and comment. It sounds like we finally fixed your noise concern. Welcome to the Woodhouse Family!

Thank you for the great survey score. I see by your comment that we are a little out of the way for your maintenance. We are in the process of starting construction on our new building which will be located on 144th & Giles. We estimate completion time to be less than 2 years. Hopefully this will work out better for you. Happy Motoring

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I have left you a message on your voice mail asking if you could contact me regarding you service experience. I am hoping that you receive this email and can respond either by phone or email.
Thank you

Still have not been able to contact you by phone or email. We love to visit with you about this visit. If you prefer not have further followup please let me know.

Thank you for the 5 star survey. We appreciate the kind comment.

Thank you for the 5 star survey. Happy to hear that your service experience was a positive one.

Thank you for the 5 star survey and the vey kind comments. I take pride in making sure every customer's service experience is a positive one.

Sorry that we could not meet your expectations. What was it about the customer lounge do you feel could be better? We are in a temporary location until our new dealership is completed in southwest Omaha. Yes we agree that the recall on your Veloster takes longer than most. Your vehicle was the first one that we performed the campaign inspection on, so it surprised us too. I would to visit with you regarding your ideas that would improve our temporary home. Please contact me by phone or email. Thank You for taking the time to complete the survey.

I apologize for our call center not informing you of our temporary location. We have several complaints regarding this matter and have taken steps to correct it. Thank you for the 5 star survey.

Sorry to hear that you vehicle was not washed. I dont recall the weather that day but as I stated to you on the phone please bring your Accent by anything and we will be more than happy to perform a complimentary wash.

Thank you for the 4 star survey. Is there anything you could share with us that would make sure that your next service visit merits a 5 star rating?

We appreciate the great score and the positive comment, thank you.

I want to apologize the any inconvienence that the oil leak of presented. Thank you for being so understanding. We truly appreciate the great score and positive comments. Have a great 2017.

Thank you for taking the time for complete our survey. I apologize for the longer than expected completion time. I would like to, at your conveinence, visit with you about it. When would be a good time to contact you?