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JAMES POWERS

Hyundai of Wesley Chapel
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(1026 reviews)
69

Critiques de JAMES POWERS

Client vérifié
2016 Hyundai Genesis
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/15/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Survey doesn't allow me to not answer questions so I just said no when that wasn't necessarily how I wanted to answer
Survey needs flexibility
Non recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 03/16/2017 05:18 AM

Thank you for your response and we appreciate your business :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
Client vérifié
Wesley Chapel, FL
2013 Hyundai Sonata
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/12/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Worst customer service!
No customer service. No one went out of their way to find one answer for you... regardless of how busy it is you make it a point to be able to provide customers service at its finest. Even when I expressed my frustration they said oh sorry ... sorry... sorry fixes nothing. Retrain people! Lack of customer service, no follow up with the customer. Remember Hyundai your making money from us as customers. We the customers are the reason you are in business... don't forget that. Treat people as you would like to be treated.
Non recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 03/13/2017 05:26 AM

Thank you for your response and I apologize about the issues you experienced.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
Client vérifié
Zephyrhills, FL
2015 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/09/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
courtious, knowledgeable staff
the staff is very responsive throughout the service process, from scheduling to reception to completion
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 03/10/2017 05:59 AM

Thank you for your response and we appreciate your business :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
KB
gravatar
KENNETH B.
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/09/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Refreshing change to car buying.
Thanks for striving to make car buying what it should have been all along.
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 03/09/2017 05:32 AM

Thank you for your response and we appreciate your business Kenneth :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
BC
gravatar
Brenda C.
Wesley Chapel, FL
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/08/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Fast, friendly and committed to their product.
Great dealership. Never had a problem in over the 10 years that I have been a customer.
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 03/09/2017 05:32 AM

Thank you for your response and we appreciate your business Brenda :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
SM
gravatar
Susan M.
Lutz, FL
2013 Hyundai Accent
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/08/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
good deals on cars
See comments
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 03/08/2017 10:46 AM

Thank you for your response and we appreciate your business Susan :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
Client vérifié
Wesley Chapel, FL
2001 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/02/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly, professional service
10 out of 10
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 03/03/2017 06:13 AM

Thank you for your response and we appreciate your business :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
DT
gravatar
Douglas T.
Tampa, FL
2013 Hyundai Azera
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/01/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Not Great.
I am very disappointed in Wesley Chapel Hyundai and the service offered. There is a deffinate disconnect between front and back of the house. The detailed information I gave when setting up the appointment was never given to the service department and as a result several things I wanted done were not. Also I asked for and was charged for new windshield wipers and still have the old ones on my car. This organization in my opinion has become unorganized and lacking in there duties. It will be hard for me to return for further service. I don't expect anyone to personally contact me or anyone to read this. If you do convince me to spend more of my hard earned money at your business.
Non recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 03/02/2017 06:56 AM

Thank you for your response and we appreciate your business Douglas. I apologize about the recent issues you experienced during your last visit. I will work with the team to better communicate within the department so we can address your needs as stated. I am sorry about your wipers. It looks like you were charged installation but not the actual parts. I will give you store credit for the install and mail the wipers to your address on file.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
DY
gravatar
David Y.
Land O Lakes, FL
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/26/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil change
GREAT JOB
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 02/27/2017 05:36 AM

Thank you for your response and we appreciate your business David :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
RG
gravatar
Random G.
Lutz, FL
2009 Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/24/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Reliable and honest
Read my comments.
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 02/24/2017 08:03 AM

Thank you for your response and we appreciate your business :) I apologize about the grease left on your vehicle I will address it with my technician so it doesnt happen again.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
JB
gravatar
Judith B.
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/22/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
I always come here for servce
Excellent service. Treated very nice.
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 02/23/2017 05:13 AM

Thank you for your response and we appreciate your business Judith :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
BN
gravatar
Barb N.
Lutz, FL
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/22/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Wesley Chapel Hyundai / Great Experience
Seems very organized with appts. Courteous and friendly , acknowledged me when I was waiting in line.
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 02/22/2017 10:41 AM

Thank you for your response and we appreciate your business Barb :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
Client vérifié
Wesley Chapel, FL
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/22/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
x
x
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 02/22/2017 05:08 AM

Thank you for your response and we appreciate your business :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
AC
gravatar
Amanda C.
Thonotosassa, FL
2016 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/21/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service from James
Courteous & quick service.
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 02/22/2017 05:09 AM

Thank you for your response and we appreciate your business Amanda :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
Client vérifié
Plant City, FL
2010 HYUNDAI SANTA FE
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
02/19/2017
client vérifiéVérifié Client
Catégorie : Service
I expected a faster and better job than previous job.
I had to have my window switch panel replaced because the previous service tech messed it up when changing the window motor. A small hole was punched in my vinyl arm rest. I had told the service man at the front desk I didn't want to see any more of that. And I did......another hole in it......I had an 11:00 appointment. .........at 12:00 I'm still standing there looking at my car......not even in yet. Just to get this panel in......... (not happy )
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 02/20/2017 05:11 AM

Thank you for your response and I apologize about the service issues you have experienced.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
SK
gravatar
Suzanne K.
Lutz, FL
2014 Hyundai Equus
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/18/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
poor customer service.
Do not try and call ther service dept as you will wait at least 15-20 minutes.
Non recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 02/20/2017 05:11 AM

Thank you for your response and we appreciate your business. I apologize about the issues you are experiencing trying to reach my team and also myself. I will work on seeing where the breakdown is so I can correct it for the future. Our phone system is a work in progress but for your Equus appointments please call my Premium Service Consultants directly so we can have you scheduled in without any delays. Their direct numbers are 813-995-6229 (James Powers) and 813-995-6230 (Anthony LeTourneau). They also have personal voicemails for those lines in case they are with a customer and cannot field your call at that moment. If there is anything else I can assist you with please feel free to reach out to me.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
AG
gravatar
Alan G.
San Antonio, FL
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/17/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Quick and Pleasant
Excellent in all respects.
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 02/17/2017 01:57 PM

Thank you for your response and we appreciate your business Alan :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
PB
gravatar
Pamela B.
Plant City, FL
2007 Hyundai Entourage
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/17/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great experience at Hyundai
very friendly staff
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 02/17/2017 01:05 PM

Thank you for your response and we appreciate your business Pamela :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
DB
gravatar
Dean B.
Spring Hill, FL
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/16/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Attention to detail
The dealer's staff did a great job solving a minor series of problems.
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 02/16/2017 02:07 PM

Thank you for your response and we appreciate your business Dean :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
DB
gravatar
Diane B.
Wesley Chapel, FL
2011 Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/15/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Communication key!!!
No communication on when the car would be looked out let alone repaired.
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 02/15/2017 08:39 AM

Thank you for your response and we appreciate your business Diane :) I apologize about the communication issue you had and I will certainly address that with the staff to improve for the future.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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