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JAMES POWERS

Hyundai of Wesley Chapel
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(1026 reviews)
69

Critiques de JAMES POWERS

PC
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Patsy C.
Wesley Chapel, FL
2016 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/05/2017
client vérifiéVérifié Client
Catégorie : Service
Review
Customer care will provide me complementary oil change & car wash. Thank you.
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
06/02/2017
Type de service : Maintenance
Catégorie : Service
The dealership is close to my home.
I guess you don't get car wash unless you asked. It's been an issue, since I started going to this dealership.
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 06/05/2017 07:44 AM

Thank you for your response and we appreciate your business Patsy :) Car washes are on request due to some customers not liking our automated brush wash. I totally apologize about missing the discount for the coupon. For the inconvenience I have notated your account with a complimentary oil change and wash and vacuum. Please re score us a 5 Star if you are satisfied!



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
JB
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Judith B.
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/02/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
always on time with appointment and no long waits.
yes I would
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 06/02/2017 11:37 AM

Thank you for your response and we appreciate your business Judith :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
DC
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David C.
Lutz, FL
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/02/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
As always good service from the service department
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 06/02/2017 10:09 AM

Thank you for your response and we appreciate your business David :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
JZ
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JOSEPH Z.
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/27/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
timley and friendly service
very happy with dealership, and service dept.
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 05/27/2017 09:51 AM

Thank you for your response and we appreciate your business Joseph :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
JR
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Joseph R.
San Antonio, FL
2011 Hyundai Sonata
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/26/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
poor staff
Low because of your service people they need to learner manners and not be short if you have a questions which happened by everyone I had contact with
Non recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 05/26/2017 02:45 PM

Thank you for your response and we appreciate your business Joseph



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
DD
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DAISY D.
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/23/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service and staff
Very satisfied
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 05/24/2017 05:34 AM

Thank you for your response and we appreciate your business Daisy :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
SB
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SUZANNE B.
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/22/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service Process
Whole process very smooth.
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 05/22/2017 08:51 AM

Thank you for your response and we appreciate your business Suzanne :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
CS
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Chris S.
Tampa, FL
2016 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/20/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Refund expected
I recently made an appointment for an oil change. The confirmation came back Complimentary oil change. Your service writer not only didn't give me the free oil change he insisted I pay $35 before I could get my car back. I have purchased many cars from Scott and am very disappointed I was treated in this manner. I was going to email Scott directly but I decided to send this to you first.
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 05/22/2017 08:49 AM

Thank you for your response and we appreciate your business Chris :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
Client vérifié
Spring Hill, FL
2014 Hyundai Sonata
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
05/19/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
too long for a simple recall service
because it was a recall we had to bring the car to the dealer. I no longer go for oil changes because it takes too long
Non recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 05/19/2017 11:38 AM

Thank you for your response and we appreciate your business 



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
TB
gravatar
Theophilos B.
Webster, FL
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/17/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Nice Place, good people
Great Service. Gerry & John in service were very helpful. Had to return the car because new part installed was no good, which was no fault of dealer, but they quickly fixed the issue with extra care.
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 05/17/2017 01:31 PM

Thank you for your response and we appreciate your business Theophilos :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
PG
gravatar
PHIL G.
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/17/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent service though it is bit of a drive for me!
yes
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 05/17/2017 11:11 AM

Thank you for your response and we appreciate your business Phil :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
DG
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Daniel G.
Land O Lakes, FL
2013 Hyundai Sonata
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
05/15/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Not trustworthy
The tech tried to sell me on something not necessary but did not provide me with documentation of the failed test. This is the second time this Hyundai shop misled me tontry to sell me an unneeded service.
Non recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 05/15/2017 12:46 PM

Thank you for your response and we appreciate your business Daniel. I apologize if we gave you incorrect information and I will council my staff to improve for the future. I appreciate the feedback and it will only make is better.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
JP
gravatar
John P.
New Port Richey, FL
2014 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/13/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great as always
Great service
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 05/15/2017 05:24 AM

Thank you for your response and we appreciate your business John :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
TB
gravatar
Theophilos B.
Webster, FL
2016 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/13/2017
client vérifiéVérifié Client
Catégorie : Service
A Good ajob
Gerry was great and patient and stuck with my A/C problem to finally do it right.
Recommandé
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
TB
gravatar
Theophilos B.
Webster, FL
2016 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/13/2017
client vérifiéVérifié Client
Catégorie : Service
A Good ajob
Gerry was great and patient and stuck with my A/C problem to finally do it right.
Recommandé
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/12/2017
Type de service : Repair
Catégorie : Service
Not Reliable
My car has been returned to me two times without the problem being fixed.
Non recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 05/12/2017 12:30 PM

Thank you for your response and we appreciate your business Theophilos :) I apologize about the initial faulty compressor in the vehicle and i understand your frustration. On the test drive foloowing the initial fix the air was working properly but we hope this time around your vehicle is fixed and ready to go after this repair attempt.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
ET
gravatar
Eston T.
Zephyrhills, FL
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/10/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
expecting one thing and another happens
took my 2017 in for 1st oil change and tire rotation and expected to pay something though i have free oil changes the 1st yr and was pleasantly surprised no charge for the work done , even washed the veh which was nice . I was told it would take 45-60 min and it was completed within that time
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 05/10/2017 01:16 PM

Thank you for your response and we appreciate your business Eston :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
PH
gravatar
Petrina H.
Wesley Chapel, FL
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/10/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
courteous knowledgeable staff, quick reliable service service
James Powers was a great service manager, his team took great care of me!
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 05/10/2017 10:22 AM

Thank you for your response and we appreciate your business Petrina :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
RC
gravatar
Robert C.
Land O Lakes, FL
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/04/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
First class service
Great place to have your car serviced. They have always treated me good and are very professional.
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 05/05/2017 05:10 AM

Thank you for your response and we appreciate your business Robert :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
CC
gravatar
Carmen C.
Lutz, FL
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/02/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
CARE CUSTOMER SERVICE
i LIKE TO PROMPT SERVICE YOU RECEIVE , WHEN YOU TAKE YOU CAR IN FOR SERVICE.. THE REPRESENTATIVES THAT HANDLE MY CONCERNS WHEN EVER I GO IN ARE VERY FRIENDLY AND COURTEOUS..
Recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 05/03/2017 05:09 AM

Thank you for your response and we appreciate your business Carmen :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
LS
gravatar
Lori S.
Tampa, FL
2016 Hyundai Genesis
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
05/02/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Level of Service is far below what I have experienced with Cadillac and Lexus
I've been in 2 times and was extremely disappointed both times. Two hours for a scheduled oil change is far too long and the car wash left my car looking worse than when I dropped it off.
Non recommandé
Troy M., Service Manager de Hyundai of Wesley Chapel a répondu le 05/02/2017 01:10 PM

Thank you for your response and we appreciate your business Lori :) I sincerely apologize about the sub par service you've received during your service visits. We continue to improve our process and your feed back is greatly appreciated. Our oil sticker machines default to 3750 intervals and I am sorry the mileage interval was incorrect on your sticker and did not reflect for the synthetic oil we placed in your vehicle. I have notated your account with two complimentary synthetic oil changes for the inconvenience. We hope to see you again.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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