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JAMES POWERS

Hyundai of Wesley Chapel
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(1026 reviews)
69

Critiques de JAMES POWERS

Client vérifié
Wesley Chapel, FL
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/26/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service Department
Wesley Chapel Hyundai is an excellent place to receive service for your vehicle.
Recommandé
Jon Vincent N., Service Manager de Hyundai of Wesley Chapel a répondu le 04/27/2018 03:08 AM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
ZC
gravatar
Zuriel C.
Tampa, FL
2013 Hyundai Sonata
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/26/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Make sure what you discuss on phone is what are getting.
Sadly after years of great service and 5 Hyundai cars, my last service was so bad I lost money and time and had to go to another shop to get my car fixed.
Non recommandé
Jon Vincent N., Service Manager de Hyundai of Wesley Chapel a répondu le 04/27/2018 03:26 AM

Thank you for your response, Zuriel! We appreciate your business and feedback :) I apologize our pricing was not comparable to the other shop quote. We do use factory components and also have a factory trained technician working on the vehicle. You also receive a 12 month 12000 mile parts and labor warranty for any defects or workmanship issues within that time frame. I hope James was great with you otherwise, this survey does reflect him personally and if you were happy with his service please rescore him a 5 star he would appreciate it so much! For the communication issue and price discrepancy, I have notated your account electronically with a $119 store credit for future use on any service. We do value you as a customer and hope to see you again. Please feel free to reach out to me if I can assist you further.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
RT
gravatar
Robert T.
Spring Hill, FL
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/26/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
great service
James is the best always take great care of me
Recommandé
Jon Vincent N., Service Manager de Hyundai of Wesley Chapel a répondu le 04/26/2018 12:57 PM

Thank you for your response, Robert! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
JR
gravatar
James R.
Wesley Chapel, FL
2017 Hyundai Azera
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/26/2018
client vérifiéVérifié Client
Catégorie : Service
Made things right
Had a problem. They handled it
Recommandé
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
Client vérifié
Brooksville, FL
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/25/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Owner
Always great service
Recommandé
Jon Vincent N., Service Manager de Hyundai of Wesley Chapel a répondu le 04/25/2018 10:27 AM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
PC
gravatar
Patsy C.
Wesley Chapel, FL
2016 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/24/2018
client vérifiéVérifié Client
Catégorie : Service
Service
I really like my Tucson. I appreciate Jon Vincent services manager for emailing me .
Thanks again.
Recommandé
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
PC
gravatar
Patsy C.
Wesley Chapel, FL
2016 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/24/2018
client vérifiéVérifié Client
Catégorie : Service
Service
I really like my Tucson. I appreciate Jon Vincent services manager for emailing me .
Thanks again.
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
04/22/2018
Type de service : Repair
Catégorie : Service
Okay
Not much amenities here. I also went for a test drive, I was to receive a $40 gift card, but wasn't able to us card. The card was online, there i wasn't able to utilize the card.
Recommandé
Jon Vincent N., Service Manager de Hyundai of Wesley Chapel a répondu le 04/23/2018 05:23 PM

Thank you for your response, Patsy! We appreciate your business and feedback :) I apologize about the $40 gift card you were unable to use during you last service. We can always notate your account with an equivalent store credit for future use if you would like. We will work on adding to our amenities, if you have any suggestions please email me! I hope James was great with you otherwise, this survey reflects him directly. If you were happy with his service please rescore Himalaya 5 star he would appreciate it so much! Please feel free to reach out to me if I may assist you further.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Jon Vincent N., Service Manager de Hyundai of Wesley Chapel a répondu le 04/24/2018 01:05 PM

Thank you for your rescore!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
Client vérifié
Tampa, FL
2015 Hyundai Sonata
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
04/18/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Should have done better
I have been going to this dealership for about 9yrs or so. This last trip was the worst by far! Took 4 hrs to service vehicle when it should have been done within 1.5 to 2hrs. I would still recommend service as I can’t bash them for years of good/great service.
Recommandé
TROY M. de Hyundai of Wesley Chapel a répondu le 04/19/2018 09:06 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel a répondu le 04/26/2018 03:30 AM

Thank you for your response! We appreciate your business and feedback :) I totally apologize about the issues you had last service, that isn't how we usually conduct ourselves. I hope James was great with you during your visit, this survey does reflect him personally and if you were happy with him please rescore him a 5 star he would appreciate it so much! For the issues, I have notated your account with a complimentary oil change and wash, vacuum, window cleaning, and tire shine service for future use. We do value you and wish to see you back again! Please feel free to reach out to me if i can help you further.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
KM
gravatar
Kevin M.
Zephyrhills, FL
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/13/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great People
The people of Hyundai of Wesley Chapel are really nice and courteous and that is important.
Recommandé
TROY M. de Hyundai of Wesley Chapel a répondu le 04/16/2018 06:27 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
AP
gravatar
Amish P.
Deltona, FL
2012 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/13/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great quick service.
Service rep was very nice and knowledgeable. Made the whole process quick and easy.
Recommandé
TROY M. de Hyundai of Wesley Chapel a répondu le 04/16/2018 06:25 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
Client vérifié
Tampa, FL
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/11/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
What is a "Review Title"?
Had Service Team that Cared about there customers.

T.C.
Recommandé
TROY M. de Hyundai of Wesley Chapel a répondu le 04/12/2018 07:57 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
JR
gravatar
James R.
Wesley Chapel, FL
2017 Hyundai Azera
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/26/2018
client vérifiéVérifié Client
Catégorie : Service
Made things right
Had a problem. They handled it
Recommandé
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/11/2018
Type de service : Repair
Catégorie : Service
Over charge
Over chargef
Non recommandé
TROY M. de Hyundai of Wesley Chapel a répondu le 04/12/2018 07:54 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel a répondu le 04/26/2018 08:09 AM

Thank you for your response, James! We appreciate your business and feedback :) I am sorry about the troubles you had last visit and I am sorry to hear about your surgery, I hope you are recovering well. We do charge for the tire patch if a road hazard plan is not present but what I can do is notate your account with a store credit of $33.16 for future use in service, we do appreciate your loyalty. This survey does reflect James personally, if you were happy with his service and with him please rescore him a 5 star he would greatly appreciate it! Please feel free to reach out to me if I can assist you further. We hope to see you again and hope you are feeling better.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Jon Vincent N., Service Manager de Hyundai of Wesley Chapel a répondu le 04/26/2018 08:55 AM

Thank you for your rescore!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
LO
gravatar
Leroy O.
Lutz, FL
2012 Hyundai Tucson
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/11/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
missed opportunity to excel, losing a devoted customer.
Failed to meet minimum standards for the last time.
Non recommandé
TROY M. de Hyundai of Wesley Chapel a répondu le 04/12/2018 07:54 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
Client vérifié
Land O Lakes, FL
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/07/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Extremely friendly and courteous staff members.
The service is outstanding and the prices are excellent. Mr. Powers is always knowledgeable and professional.
Recommandé
TROY M. de Hyundai of Wesley Chapel a répondu le 04/09/2018 09:13 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
LK
gravatar
Lynn K.
San Antonio, FL
2017 Hyundai Tucson
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/07/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Close
I finally received payment for my Garmin that was taken. This made me happy. Maybe now I can have more confidence in the dealership.
Recommandé
TROY M. de Hyundai of Wesley Chapel a répondu le 04/09/2018 09:13 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
PR
gravatar
Patricia R.
Seffner, FL
2016 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/05/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent sevice.
In a timely matter.
Recommandé
TROY M. de Hyundai of Wesley Chapel a répondu le 04/06/2018 06:07 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
SC
gravatar
Shamara C.
Wesley Chapel, FL
2016 Hyundai Elantra
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
04/01/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good customer service but service work is terrible
Customer service is good but the mechanical service work is not so good. I’ve taken my car to this dealership 4 times and they still have not fixed my car. They can’t figure out why the traction light keeps coming on and causing the car not to accelerate and then the brakes lock up. It’s trial and error until with hopes trying different things possibly fix the problem.
Recommandé
TROY M. de Hyundai of Wesley Chapel a répondu le 04/02/2018 09:08 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel a répondu le 04/26/2018 08:18 AM

Thank you for your response, Shamara! We appreciate your business and feedback :) I totally apologize that we have not figured out your issue yet. I would like to get the vehicle back in and take care of it once and for all, we will need some time with it so I can set aside a loaner vehicle for you to use in the meantime and I will reach out to the regional engineer for assistance. I hope James was great with you otherwise, this survey does reflect him personally and if you were happy with him please rescore him a 5 star he would appreciate it so much! Please feel free to reach out to me so we can coordinate the vehicle exchange and figure this out for you.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
RB
gravatar
Robert B.
Brooksville, FL
2014 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/27/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Professionalism, personable people, prompt, effective, service.
Comfortable waiting and occasional updates on progress.
Recommandé
TROY M. de Hyundai of Wesley Chapel a répondu le 03/29/2018 06:49 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
Client vérifié
Wesley Chapel, FL
2008 Hyundai Santa Fe
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/25/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly staff. Clean facility.
Staff is friendly. Keep you up to date with the service being performed. Complimentary popcorn and coffee are available. Can watch TV while waiting and there is also a room geared for children to watch child programs.
Recommandé
TROY M. de Hyundai of Wesley Chapel a répondu le 03/26/2018 08:02 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
DC
gravatar
David C.
Lutz, FL
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/25/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good people,,good service.
Good service
Recommandé
TROY M. de Hyundai of Wesley Chapel a répondu le 03/26/2018 08:01 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employés avec lesquels vous avez travaillé
JP
JAMES POWERS
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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