JP

JAMES POWERS

Hyundai of Wesley Chapel

Évaluation globale

4,7

(1026 reviews)

69

Critiques de JAMES POWERS

FG

Felipe G.

Land O Lakes, FL

2022 Hyundai Tucson

02/02/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Friendly, hospitable, reliable, effective

Every time I go to Hyundai of Wesley Chapel, I find a friendly, hospitable, reliable, effective staff that are willing to help in any way they can.

I was there this past Monday for my first car service ever since I leased another car there and the service was simply exceptional.

Thank you James for your help and professionalism.

PAIGE P. de Hyundai of Wesley Chapel a répondu le 02/03/2022 06:38 AM

Thank you so much for the 5 Star Review Felipe! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

JM

Jason M.

Bushnell, FL

2011 Hyundai Sonata

02/02/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Second engine replacement

Whereas I prefer not to struggle with engine issues, Hyundai stands behind their product and ensures you get a rental. I couldn’t ask for more on a 2011 vehicle with 250k miles on it.

PAIGE P. de Hyundai of Wesley Chapel a répondu le 02/03/2022 06:42 AM

Thank you so much for the 5 Star Review Jason! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

IS

Irene S.

Tampa, FL

2021 Hyundai Palisade

01/31/2022

Type de service : Repair

Vérifié Client

7

Catégorie : Service

??

Waited 9 hours for oil change

PAIGE P. de Hyundai of Wesley Chapel a répondu le 02/01/2022 09:43 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

RS

Raymond S.

Dade City, FL

2020 Hyundai Santa Fe

01/31/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Good to go.

Good service....done as expected

JOHN W C. de Hyundai of Wesley Chapel a répondu le 01/31/2022 01:19 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Client vérifié

Zephyrhills, FL

2015 Hyundai Sonata

01/31/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Great Service

Fit me in to fix an urgent issue. Great and timely work.

JOHN W C. de Hyundai of Wesley Chapel a répondu le 01/31/2022 01:19 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Client vérifié

Tampa, FL

2020 Hyundai Tucson

01/28/2022

Type de service : Maintenance

Vérifié Client

0

Catégorie : Service

Servicing at Wesley Chapel Hyundai

I was told by the finance director when I purchased the car that I could only have it serviced at Wesley Chapel Hyundai, Which wasn't true. When I called to set up my servicing for my warranty, I had to wait for my appointment for 2 months to have the work done. By waiting this long I lost benefits from my warranty which I then had to pay for. Had I known, I would have had my car serviced at several locations in Tampa before then. I will not be returning for any servicing at Hyundai of Wesley Chapel.

PAIGE P. de Hyundai of Wesley Chapel a répondu le 01/28/2022 12:24 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Client vérifié

Fl, FL

2014 Hyundai Sonata

01/25/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Loved the service

Great service as always

PAIGE P. de Hyundai of Wesley Chapel a répondu le 01/26/2022 07:42 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Client vérifié

Tampa, FL

2018 Hyundai Kona

01/23/2022

Type de service : Maintenance

Vérifié Client

5

Catégorie : Service

Disappointed

On this visit attention to detail and providing info of item requested check performed/or not performed was not given.

JOHN W C. de Hyundai of Wesley Chapel a répondu le 01/25/2022 07:08 AM

Thank you for taking the time to fill out the survey! We look forward to helping you in the future! Sincerly, John Cate Service Manager Hyundai of Wesley Chapel.

Employés avec lesquels vous avez travaillé

Client vérifié

Zephyrhills, FL

2015 Hyundai Sonata

01/20/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Great service

The staff took the car on time, completed the work and returned it in great condition.

PAIGE P. de Hyundai of Wesley Chapel a répondu le 01/20/2022 01:34 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

ER

Elvis R.

Tampa, FL

2013 Hyundai Elantra

01/15/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

oil change

Great service,good service advisor would recommend to family & friends

PAIGE P. de Hyundai of Wesley Chapel a répondu le 01/15/2022 07:10 AM

Thank you so much for the 5 Star Review Elvis! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

JV

Joseph V.

Zephyrhills, FL

2021 Hyundai Kona

01/13/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Clear and concise explanation of service.

Would go back to dealer as I have for my last four cars. Very helpful and courteous staff.

PAIGE P. de Hyundai of Wesley Chapel a répondu le 01/13/2022 01:11 PM

Thank you so much for the 5 Star Review Joseph! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Client vérifié

Wesley Chapel, FL

2019 Hyundai Sonata

01/02/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Great and fast service

James was very helpful and made sure that the service i needed was communicated. Told me that the wait was going to be longer but it was really fast and I appreciate the over estimate of time than being told it would be quick. James answered my questions quickly through text as well.

PAIGE P. de Hyundai of Wesley Chapel a répondu le 01/04/2022 05:48 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

DC

David C.

Wesley Chapel, FL

2016 Hyundai Tucson

ReScore Avis™

12/29/2021

Vérifié Client

10

Catégorie : Service

Oil change, alignment, tire rotation.

Great experience at Wesley Chapel Hyundai.

Employés avec lesquels vous avez travaillé

DC

David C.

Wesley Chapel, FL

2016 Hyundai Tucson

ReScore Avis™

12/29/2021

Vérifié Client

10

Catégorie : Service

Oil change, alignment, tire rotation.

Great experience at Wesley Chapel Hyundai.

Avis original

12/29/2021

Type de service : Repair

7

Catégorie : Service

Oil change

Shouldn’t have to pay for a tire rotation if I got my tires from this facility.

JOHN W C. de Hyundai of Wesley Chapel a répondu le 12/29/2021 01:22 PM

Thank you for taking the time to speak with me today. It was my pleasure to assist you. Sincerly, John Cate, Service Manager Hyundai of Wesley Chapel.

Employés avec lesquels vous avez travaillé

DD

Deborah D.

Riverview, FL

2021 Hyundai Santa Fe

12/26/2021

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Satisfied with 1st Service

Grateful for a cancelled appointment by another customer, so I could move my 1st Service Appt up, since I could only get an appt. 2 months past my Service due date. Hopefully scheduling will improve when the COVID epidemic is over !

PAIGE P. de Hyundai of Wesley Chapel a répondu le 12/28/2021 05:39 AM

Thank you so much for the 5 Star Review Deborah! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

EG

Ereina G.

Lutz, FL

2015 Hyundai Sonata

12/21/2021

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Service

The service tech that greet and check you in are always great

PAIGE P. de Hyundai of Wesley Chapel a répondu le 12/22/2021 05:34 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

SB

Sherry B.

Riverview, FL

2020 Hyundai Santa Fe

12/13/2021

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Thoughtful care for my car

We bought our last 2 cars from

PAIGE P. de Hyundai of Wesley Chapel a répondu le 12/14/2021 05:50 AM

Thank you so much for the 5 Star Review Sherry! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

SW

Sidney W.

Brooksville, FL

2018 Hyundai Sonata

12/10/2021

Type de service : Repair

Vérifié Client

10

Catégorie : Service

service department top notch

The service mgr. went out of his way to get me in because the abs light was on. I called and was told that I could not get service till the end of January 2022, not acceptable . one call and problem solved.
Thank you John

PAIGE P. de Hyundai of Wesley Chapel a répondu le 12/14/2021 05:42 AM

Thank you so much for the 5 Star Review Sidney! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

SD

Stephen D.

Zephyrhills, FL

2020 Hyundai Sonata

ReScore Avis™

11/22/2021

Vérifié Client

9

Catégorie : Service

Wesley Chapel Hyundai 5 Stars/ Hyundai Motors 0 Stars

James, my WC Hyundai service tech, was professional & understanding. When my vehicle needed a new master cylinder he made arrangements to get me a rental car & contacted a carrier to take me to the car rental site. He also informed me that he would contact once the repair was complete. After keeping me posted on a delay in getting the part shipped he apologized & promised to keep me posted. He did this 3 more times, each time apologizing for the delay, before letting me know the part arrived & the car would be ready in a couple of days. Then in a day he informed me the car was ready for pickup. When I arrived for pickup James again apologized for the lengthy delay (5 wks), escorted me to my car & assured me I could contact him with any problems or questions. So, WC Hyundai (James) get 5 stars while Hyundai Motors gets 0 stars for customer service. 5 weeks to forward a part for a repair is inexcusable. Thanks to James!

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AD

Alisa D.

Land O Lakes, FL

2021 Hyundai Santa Fe

11/22/2021

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Great for service.

I recommend them for service but not sales.

PAIGE P. de Hyundai of Wesley Chapel a répondu le 11/23/2021 08:13 AM

Thank you so much for the 5 Star Review Alisa! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

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