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SureCritic / Concessionnaire Hyundai / Atlantic Hyundai / JOHN J GROSSO
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JOHN J GROSSO

Atlantic Hyundai
Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(874 reviews)
71

Critiques de JOHN J GROSSO

SB
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Susan B.
Holtsville, NY
2019 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/04/2020
client vérifiéVérifié Client
Catégorie : Service
Tim Turnbull the service director was truly concerned about my experience and making it a better one.
Tim Turnbull the service director called me about an issue and was truly concerned about my experience and how to make it better.
Recommandé
Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
BG
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Brian G.
Holbrook, NY
2018 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/31/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always accommodating
From start to finish, John Grosso makes taking care of my car a breeze. He explains everything, works with you to prioritize repairs and doesn’t rush you to make a decision.
Recommandé
VICTORIA V. de Atlantic Hyundai a répondu le 01/02/2020 05:10 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
Client vérifié
North Massapequa, NY
2014 Hyundai Santa Fe Sport
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/30/2019
client vérifiéVérifié Client
Catégorie : Service
Great customer service
Hyundai truly tries to right their wrongs if that ever happens. They are concerned for their customers and want you to be happy with your service.
Recommandé
Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
Client vérifié
North Massapequa, NY
2014 Hyundai Santa Fe Sport
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/30/2019
client vérifiéVérifié Client
Catégorie : Service
Great customer service
Hyundai truly tries to right their wrongs if that ever happens. They are concerned for their customers and want you to be happy with your service.
Recommandé
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
12/26/2019
Type de service : Maintenance
Catégorie : Service
Takes forever and lacks communication
The amount of time it takes to complete service even when you have an appointment is ridiculous. There is a definite lack of communication as well.
Non recommandé
TIMOTHY T. de Atlantic Hyundai a répondu le 12/27/2019 03:20 PM

Gina, thank you for taking the time to provide feedback on your recent service visit. I look forward to hearing back from you to discuss the concerns during your recent visit. 

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
AF
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Alfred F.
Copiague, NY
2016 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/13/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
I went in for a oil change and tire rotation got in and out quickly John Grasso is an excellent service manager. Service director Tim Turnbull is friendly and greets you to make sure all is good
Recommandé
VICTORIA V. de Atlantic Hyundai a répondu le 12/16/2019 05:43 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
SB
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Susan B.
Holtsville, NY
2019 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/04/2020
client vérifiéVérifié Client
Catégorie : Service
Tim Turnbull the service director was truly concerned about my experience and making it a better one.
Tim Turnbull the service director called me about an issue and was truly concerned about my experience and how to make it better.
Recommandé
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
12/06/2019
Type de service : Maintenance
Catégorie : Service
Not a happy customer!
This was the first time getting oil change there, and there was no one around to tell me where to go. And waiting an hour and a half was ridiculous! And then the fellas that bring your car to you when its finished were sleeping on their desks and I couldnt see them because the counter/desks are high, so I stood there for 5-10 minutes! And an explanation as to what was even done! Were all the fluids ok or filled? Were the tires rotated? If not when do they get rotated? Do I need oil change at 3000 or 5000? Not a good experience!
Non recommandé
ABIGAIL L. de Atlantic Hyundai a répondu le 12/06/2019 11:20 AM

Susan,
 
Thank you for taking the time to fill out our survey. We apologize about the inconvenience you experienced. We are looking into your service and will contact you 

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
CG
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Cheryl G.
Holbrook, NY
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/19/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Another positive experience
John Grosso continues to make the process of taking care of our car a breeze. From making the appointment to prioritizing repairs and making educated decisions, John treats us like we are family!

Highly recommend John and the auto mall for all your automotive needs!
Recommandé
ABIGAIL L. de Atlantic Hyundai a répondu le 11/20/2019 07:09 PM

Cheryl,

 Thank you so much for those kind words. Atlantic Hyundai is so glad to know that John provided you with great customer service. We appreciate your business and hope to continue to provide you with great customer service.

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
ML
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Michael L.
North Merrick, NY
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/07/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
good experience
called in to get my new windshield calibrated as required. John Grosso was the customer service rep and he was outstanding. he dealt with the insurance company to insure that all aspects of my claim were properly covered. could not ask for a better experience. Thanks John,
Recommandé
ABIGAIL L. de Atlantic Hyundai a répondu le 11/08/2019 05:38 AM

Michael,

 Thank you for the great feedback! Atlantic Hyundai is so glad to know that John provided you with great customer service. We appreciate your business and hope to continue to provide you with 5-star service. 

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
HR
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Helen R.
East Northport, NY
2019 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/21/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Super efficient
Everyone very friendly, love the fact you have complimentary coffee and bagels while waiting.
Recommandé
ABIGAIL L. de Atlantic Hyundai a répondu le 10/23/2019 04:05 AM

Helen, 
Thank you for the great feedback! Atlantic Hyundai service is so glad to know that John provided you with great customer service. We appreciate your business and hope to continue to provide you with 5 star service 

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
FG
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Francine G.
Oakdale, NY
2019 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/09/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Your service department is excellent!
John Grosso, my service advisor is an invaluable asset to your dealership. He takes time to make you feel you are a valued customer. Thank you.
Recommandé
JOHN J G. de Atlantic Hyundai a répondu le 10/09/2019 04:25 AM

Fran, what a nice review. You are so good to me. Thank you

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
PS
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Pamela S.
Lindenhurst, NY
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/07/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent customer service
Always excellent service at Atlantic Hyundai. John Grasso is the best. Always helpful and gets the job done.
Recommandé
JOHN J G. de Atlantic Hyundai a répondu le 10/09/2019 04:26 AM

Thank you so much for such a nice review

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
CS
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Cynthia S.
Islip Terrace, NY
2018 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/04/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Excellent
Recommandé
JOHN J G. de Atlantic Hyundai a répondu le 10/05/2019 05:02 AM

Thank you so much for the review

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
Client vérifié
Sayville, NY
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
5 star service
Great customer service
Recommandé
JOHN J G. de Atlantic Hyundai a répondu le 10/02/2019 05:14 AM

Thank you so much for the review

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
KR
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Kathy R.
Central Islip, NY
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great customer service
They did a great job on my car and customer service was great. Only problem I had they fastened my bottom shield up perfect but front shield when I got home was not secure half hanging. Otherwise I was happy with service
Recommandé
JOHN J G. de Atlantic Hyundai a répondu le 10/02/2019 05:15 AM

Thank you so much for the review

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
BG
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Brian G.
Holbrook, NY
2018 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great customer service
From making the appointment, to obtaining a rental car, to explaining necessary repairs and cost factors, dealing with John Grosso makes things easy. Always a good experience with John at Atlantic.
Recommandé
JOHN J G. de Atlantic Hyundai a répondu le 10/02/2019 05:15 AM

Thank you for the review

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
DS
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Donald S.
Lindenhurst, NY
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/30/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
great
took it in for inspection ,very fast
Recommandé
VICTORIA V. de Atlantic Hyundai a répondu le 10/02/2019 05:08 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
NS
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Nicholas S.
West Islip, NY
2009 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/25/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer Service
John Grosso is a class act in providing incredible customer service. He always has the customer in mind and works hard to ensure that Hyundai clients have the best possible experience.
Recommandé
VICTORIA V. de Atlantic Hyundai a répondu le 09/27/2019 05:30 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
VG
gravatar
Vincent G.
Babylon, NY
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/17/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Hyundai Service was Top Notch
I was greeted right away. My vehicle was checked in quickly and forwarded to the service writer. The Service writer was Professional and explained everything clearly. The work needed was done quickly and professionally. I highly recommend Atlantic Hyundai Service. In particular John G and Tim T.
Recommandé
JOHN J G. de Atlantic Hyundai a répondu le 09/18/2019 04:26 AM

Thank you so much for the review

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
ED
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Edward D.
Port Washington, NY
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/17/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
John Grosso - the best!
Hyundai Serrvice Technician John Grosso has taken care of me and my son Mark 's Hyundais for the past several years,. He is the consummate customer service technician. He's very knowledgeable of the various Hyundai products, has excellent "people skills", and treats his customers with dignity and respect. There are other Hyundai dealerships closer to my home, but I will only go to Atlantic Hyundai to both service and purchase my cars. And I have people like John Grosso to thank for that. In short, he is the best!
Recommandé
JOHN J G. de Atlantic Hyundai a répondu le 09/18/2019 04:26 AM

Thank you so much for the review

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
MP
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M P.
Commack, NY
2015 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/13/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Advisors, mechanics, and everyone involved in my experience.
Atlantic Hyundai was the best in every way. Everyone was knowledgeable and kind. I would highly recommend coming here.
Recommandé
VICTORIA V. de Atlantic Hyundai a répondu le 09/16/2019 05:14 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
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