Solutions d'affaires
English French Canadian
SureCritic / Concessionnaire Hyundai / Huffines Hyundai Plano / GARY DEFORREST REICHERT
GR

GARY DEFORREST REICHERT

Huffines Hyundai Plano
Évaluation globale
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(35 reviews)
59

Critiques de GARY DEFORREST REICHERT

Client vérifié
Plano, TX
2021 Hyundai Palisade
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/16/2021
client vérifiéVérifié Client
9
Catégorie : Service
Excellent service
I had a minor problem that was resolved in a timely manner. The service department followed up with me to make sure my experience was good and that it would not happen going forward. I appreciate that my review was read and responded to so quickly.
Employés avec lesquels vous avez travaillé
GR
GARY DEFORREST REICHERT
Client vérifié
Plano, TX
2021 Hyundai Palisade
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/16/2021
client vérifiéVérifié Client
9
Catégorie : Service
Excellent service
I had a minor problem that was resolved in a timely manner. The service department followed up with me to make sure my experience was good and that it would not happen going forward. I appreciate that my review was read and responded to so quickly.
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
12/16/2021
Type de service : Maintenance
6
Catégorie : Service
Ok
Only had one issue but it was resolved in time
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano a répondu le 12/16/2021 12:59 PM

Thank you for your feedback and talking to me. We looking forward to serving next time.

Craig Ellis Service Manager 972-202-2168
Employés avec lesquels vous avez travaillé
GR
GARY DEFORREST REICHERT
PG
gravatar
Pritesh G.
The Colony, TX
2017 Hyundai Sonata
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/07/2021
Type de service : Repair
client vérifiéVérifié Client
0
Catégorie : Service
Never by Hyundai car
Don't buy Hyundai
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano a répondu le 12/07/2021 12:17 PM

I am sorry about this miscommunication on you car. 
Craig Ellis Service Manager 972-202-2168

BRANDON H., Service Director de Huffines Hyundai Plano a répondu le 12/09/2021 08:44 AM

I am extremely sorry that you are unhappy with Hyundai and with us. We would appreciate the opportunity to find out what happened and what we can do to make this right. 

Please let me know if you have some time to discuss what happened. 
Thank you.

Brandon Henson Service Director 972-867-5000
Employés avec lesquels vous avez travaillé
GR
GARY DEFORREST REICHERT
TL
gravatar
Thuy L.
Plano, TX
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/02/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Engine stalled ( Hyundai 2019 Santafe)
Mechanic techs couldn’t figured it out why sometimes the engine stalled when driving
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano a répondu le 12/03/2021 05:29 AM

Thuy, thank you for your feedback! Unfortunately our techs could not duplicate your concern and there were no codes in the system. We value your business and look forward to serving you again in the future. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employés avec lesquels vous avez travaillé
GR
GARY DEFORREST REICHERT
DC
gravatar
David C.
Prosper, TX
2020 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/25/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Excellent experience all round
My 2020 Kona developed an oil leak after reporting it to Huffines they arranged for the vehicle to be towed to their workshop and further offered me a replacement whilst mine was being repaired.
THE WHOLE EXPERIENCE WAS NO COST TO ME.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano a répondu le 10/25/2021 12:10 PM

David,  thank you for your feedback. We appeciate you choosing Huffines Plano!

Craig Ellis Service Manager 972-202-2168

Employés avec lesquels vous avez travaillé
GR
GARY DEFORREST REICHERT
Client vérifié
Frisco, TX
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/25/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
First time at Huffines. Will go back.
Everyone was extremely helpful, friendly, courteous & accommdating. I was able to get a convenient appointment time to meet my needs.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano a répondu le 10/25/2021 10:15 AM

Thank you for your valued business! We value your trust and confidence in us and sincerely appreciate you!

Craig Ellis Service Manager 972-202-2168
Employés avec lesquels vous avez travaillé
GR
GARY DEFORREST REICHERT
MM
gravatar
Michael M.
Allen, TX
2021 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/14/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Service on Santa Fe
Excellent work and friendly staff
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano a répondu le 10/15/2021 07:31 AM

Thank you for your valued business. We value your trust and confidence in us and sincerely appreciate you!

Craig Ellis Service Manager 972-202-2168
Employés avec lesquels vous avez travaillé
GR
GARY DEFORREST REICHERT
KB
gravatar
Katherine B.
Dallas, TX
2015 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/11/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
EXCELLENT
MY SERVICE ADVISOR WAS GARY REICHERT. I APPRECIATED HIM LISTENING AND ANSWERING MY QUESTIONS.
BRANDON H., Service Director de Huffines Hyundai Plano a répondu le 10/15/2021 02:32 PM

Thank you for taking the time to share your feedback. We really appreciate it. 

Brandon Henson Service Director 972-867-5000
Employés avec lesquels vous avez travaillé
GR
GARY DEFORREST REICHERT
GK
gravatar
Gretchen K.
Plano, TX
2012 Hyundai Tucson
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/24/2021
Type de service : Maintenance
client vérifiéVérifié Client
3
Catégorie : Service
Lack of communication
I have never been disappointed in the service I have received from this dealership until now.
I scheduled an appointment and no one told me they would need to keep my car for 3 days until I dropped it off.
I had to call to get updates. No one called me.
When I picked up my car, 3 hours after they said it was ready, I had to wait another 25 minutes for them to find my car and my keys.
GARY R. de Huffines Hyundai Plano a répondu le 09/01/2021 07:13 AM

Good afternoon Ms. Korte,

First i would like to applogize for the poor service,  I am reaching out to you to see how I better service yo and regain your trust. Please call me at 972-202-2208

Thank you 
Gary

Employés avec lesquels vous avez travaillé
GR
GARY DEFORREST REICHERT
Client vérifié
Wylie, TX
2008 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/04/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Quality work and Friendly service
They try their best to help you get your vehicle back on the road.
Recommandé
Employés avec lesquels vous avez travaillé
GR
GARY DEFORREST REICHERT
JD
gravatar
Jeffry D.
Plano, TX
2019 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/02/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Family owned, treated as a family member.
Always treated like one of the family.
Recommandé
Employés avec lesquels vous avez travaillé
GR
GARY DEFORREST REICHERT
Client vérifié
Garland, TX
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/05/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good, pleasant service
Had to have the shark fin replace. Everyone I dealt was knowledgeable and competent, pleasant to do business with.
Recommandé
Employés avec lesquels vous avez travaillé
GR
GARY DEFORREST REICHERT
Client vérifié
Addison, TX
2017 Hyundai Accent
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/09/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Not good
Took more time than expected. Higher cost than estimated even though no special service was done. Disorganized staff.
Non recommandé
TREY T. de Huffines Hyundai Plano a répondu le 06/17/2021 06:31 AM

Thank you for visiting Huffines Hyundai Plano and for your feedback. We continually strive to provide excellent service and I apologize we missed the mark. Someone from the service department will reach out to you soon. In the mean-time if you need anything please let me know.

Trey Taylor
Service Manager

Employés avec lesquels vous avez travaillé
GR
GARY DEFORREST REICHERT
Client vérifié
Frisco, TX
2020 Hyundai Kona
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
06/08/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service needs improvement
Hard to get ahold of th schedule appointments. Overall slow service. Needs to be more professional.
Non recommandé
TREY T. de Huffines Hyundai Plano a répondu le 06/17/2021 06:41 AM

Thank you for visiting Huffines Hyundai Plano and for your feedback. We continually strive to provide excellent service and I apologize we missed the mark. Someone from the service department will reach out to you soon. In the mean-time if you need anything please let me know.

Trey Taylor
Service Manager

Employés avec lesquels vous avez travaillé
GR
GARY DEFORREST REICHERT
DZ
gravatar
Domitila Z.
Plano, TX
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/29/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Worst service department !!! Be aware!!! 0 stars
For some reason I can’t change my rating to one star.
I have take my 2011 Sonata to Huffines Plano because the location but I haven’t had a good experience. January 15 2021I got my car in for a recall service and they broke the shifter and it is still not fixed. Today May 29 2021 they told me that it will not be fixed for free and I have to pay around $430. ?????
On May 10 I have to take it back to swap the engine due to knocking noise and was done for free because the extended warranty by Hyundai then they recommend to replace the serpentine belt which I agreed to, but they double charge me for labor to install it while the engine was replaced. Be aware of this people. Hyundai cars have excellent warranty but specially Huffines Hyundai Plano service department is a terrible choice to get your car fixed.
Non recommandé
TREY T. de Huffines Hyundai Plano a répondu le 06/01/2021 06:50 AM

Thank you for visiting Huffines Hyundai Plano and for the 5-star review. Please let us know if there is anything else, we can do for your 2011 Sonata.

Trey Taylor
Service manager

Employés avec lesquels vous avez travaillé
GR
GARY DEFORREST REICHERT
Client vérifié
Euless, TX
2016 Hyundai Elantra Gt
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/19/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Huffines Hyundai-Plano
My daughter took our car for troubleshooting- engine light came on. She took it later in the day and was told can’t look at it until tomorrow which I expected. I called two days after dropping it off and spoke with Andy -service Advisor. Andy explained the issue and told me he can repair the problem and have car ready by end of business. My car was ready that same day as promised. I was so happy to receive that good news and the total estimate given by Andy was reasonable in my view. I was a satisfied customer with repairs and price.
Recommandé
TREY T. de Huffines Hyundai Plano a répondu le 05/20/2021 06:16 AM

Thank you for visiting Huffines Hyundai Plano and for the 5-star review. Please let us know if there is anything else, we can do for your 2016 Elantra Gt.

Trey Taylor
Service manager

Employés avec lesquels vous avez travaillé
GR
GARY DEFORREST REICHERT
TH
gravatar
Terry H.
Garland, TX
2017 Hyundai Santa Fe
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
05/10/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Transmission hard shifting.
I have taken my suv in twice for the same problem. The first time they could not replicate my problem. The second time they reset the computer and that did not fix the sporadic problem.
Non recommandé
Chris S. de Huffines Hyundai Plano a répondu le 05/12/2021 09:48 AM

Thank you for visiting Huffines Hyundai Plano and the review.  We appreciate the feedback you provided however we have to follow Hyundai's guidelines when it comes to this repair.  Please contine to monitor the concern so that we may furhter assist in any way.  

Chris Selbach
Service Director

Employés avec lesquels vous avez travaillé
GR
GARY DEFORREST REICHERT
Client vérifié
Frisco, TX
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/30/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service folks
Over all experience great
Recommandé
Chris S. de Huffines Hyundai Plano a répondu le 05/01/2021 08:36 AM

Thank you for visiting Huffines Hyundai Plano and the 5 star review.  We appreciate the opportunity to serve you and your Santa Fe.  Please let us know if you need anything else.

Chris Selbach
Service Director

Employés avec lesquels vous avez travaillé
GR
GARY DEFORREST REICHERT
Client vérifié
Dallas, TX
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/26/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good service but took longer than expected
Was told that the entire service would take 1-2 hours, took closer to 3 hours.
Recommandé
TREY T. de Huffines Hyundai Plano a répondu le 04/29/2021 03:40 PM

Thank you for visiting Huffines Hyundai Plano and for the 5-star review. Please let us know if there is anything else, we can do for your 2017 Tucson.

Trey Taylor
Service manager

Employés avec lesquels vous avez travaillé
GR
GARY DEFORREST REICHERT
PP
gravatar
Patrick P.
Rowlett, TX
2020 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/06/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
***
***
Recommandé
Chris S. de Huffines Hyundai Plano a répondu le 04/09/2021 05:57 AM

Thank you for visiting Huffines Hyundai Plano and the 5 star review.  We appreciate the opportunity to serve you and your Palisade.  Please let us know if you need anything else.

Chris Selbach
Service Director

Employés avec lesquels vous avez travaillé
GR
GARY DEFORREST REICHERT
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.