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EARL Ostreicher

Service Advisor
Holler Hyundai
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(810 reviews)
78

Critiques de EARL Ostreicher

AP
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Alan P.
Winter Park, FL
2017 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/21/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Personal and Prefessional Service
At Holler Hyundai service they work as a complete team providing perfect service through a professional experience
Recommandé
TONY L., Service Manager de Holler Hyundai a répondu le 10/21/2020 03:27 PM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employés avec lesquels vous avez travaillé
EO
EARL Ostreicher
Service Advisor
EG
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Elizabeth G.
Azalea Park, FL
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/21/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Great service and friendly and helpful staff.
Very clean location as well!
Recommandé
TONY L., Service Manager de Holler Hyundai a répondu le 10/21/2020 06:03 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employés avec lesquels vous avez travaillé
EO
EARL Ostreicher
Service Advisor
CD
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Cherlyn D.
Lake Mary, FL
2019 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/05/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
5 Stars
The early morning service crew is always accommodating of my schedule and making sure they get me to work on time! Thank you Ty! They make the task of taking the car in a pleasure :)
Recommandé
TONY L., Service Manager de Holler Hyundai a répondu le 10/05/2020 08:48 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employés avec lesquels vous avez travaillé
EO
EARL Ostreicher
Service Advisor
Client vérifié
Kissimmee, FL
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Exceptional customer service every time
Holler Hyundai delivers exceptional customer service each time I get my car serviced. Ty has always been great from the beginning and more recently Sanford has helped me and he was great as well. There is true team work and professionalism among the service team.
Recommandé
TONY L., Service Manager de Holler Hyundai a répondu le 10/02/2020 03:01 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employés avec lesquels vous avez travaillé
EO
EARL Ostreicher
Service Advisor
Client vérifié
Sanford, FL
2018 Hyundai Kona
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
09/30/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Long wait times
I waiting over 3 hours to receive a call or text alerting me my car was ready for pickup after service and never received one. I finally showed up and my car had been done for quite a while. Your staffs lack of communication wasted my whole morning. Do better.
Non recommandé
TONY L., Service Manager de Holler Hyundai a répondu le 10/01/2020 02:20 PM

My apologies Ms. Genem.

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employés avec lesquels vous avez travaillé
EO
EARL Ostreicher
Service Advisor
LV
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Lynda V.
Orlando, FL
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/28/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
It's clean fast nice waiting area.
I give it five stars
Recommandé
TONY L., Service Manager de Holler Hyundai a répondu le 09/29/2020 02:33 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employés avec lesquels vous avez travaillé
EO
EARL Ostreicher
Service Advisor
Client vérifié
Altamonte Springs, FL
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/24/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Holler Hyundai
Great Customer Service
Recommandé
TONY L., Service Manager de Holler Hyundai a répondu le 09/25/2020 02:29 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employés avec lesquels vous avez travaillé
EO
EARL Ostreicher
Service Advisor
PH
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Patricia H.
Apopka, FL
2019 Hyundai Santa Fe
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/19/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Oil Change
I was taken in soon as I got there. I was made aware there had been a recall on a harness and they had worked than in with the oil change. They gave me a time and almost to the minute it was ready.
Recommandé
TONY L., Service Manager de Holler Hyundai a répondu le 09/21/2020 02:55 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employés avec lesquels vous avez travaillé
EO
EARL Ostreicher
Service Advisor
Client vérifié
Oviedo, FL
2018 Hyundai Kona
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/15/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
They don’t want to put in the work
Do your job look at the car even if you don’t believe there’s a problem no customer wanted to take time out of their lives to come to the service center to waste your time.
Non recommandé
TONY L., Service Manager de Holler Hyundai a répondu le 09/15/2020 10:26 AM

Dear Mr. Burton,
         My appologies that we fell short of meeting your expectations on your recent visits to our service department. i have read all the notes in your service file. Your concern is very simalar to others we have seen related to the type of transmission that your vehicle is equipped with. (DCT) i would be happy to supply you with alternate transportation if you would be willing to drop it back off with us. I will get Hyundai North America involved to see if there is anything further we can do to mprove shift quality for you. Accorrding to the notes the ltest software update available has already been installed and there are no fault codes present that would indicate any electronic issues. Please let me know if you would like to schedule another appointment to drop off the vehicle and i will use every resource i have available to assist.

Sincere Regards,

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employés avec lesquels vous avez travaillé
EO
EARL Ostreicher
Service Advisor
JP
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Jack P.
Apopka, FL
2019 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/11/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Holler Hyundai - is a Great Hyundai Dealership
All work was done well & on time Jack Pearson
Recommandé
TONY L., Service Manager de Holler Hyundai a répondu le 09/13/2020 05:02 AM

Thank you for letting Holler Hyundai be your service provider for your automotive needs.

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employés avec lesquels vous avez travaillé
EO
EARL Ostreicher
Service Advisor
MA
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Masiyah A.
Orlando, FL
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/07/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Very quick and job well done
I was taken care soon as I got there very friendly environment good customer service
Recommandé
TONY L., Service Manager de Holler Hyundai a répondu le 09/08/2020 05:13 PM

Thank you for the support. We take pride in servicing your vehicle.

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employés avec lesquels vous avez travaillé
EO
EARL Ostreicher
Service Advisor
DM
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Donnie M.
Apopka, FL
2012 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/22/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Holler Hyundai Service Team is the BEST!!
This service team has taken care of my Santa Fe since 2012 and they're the best. Very professional and honest
about anything that the vehicle has needed. Ty Ostreicher and his team are great!
Recommandé
TONY L., Service Manager de Holler Hyundai a répondu le 08/24/2020 02:37 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employés avec lesquels vous avez travaillé
EO
EARL Ostreicher
Service Advisor
Client vérifié
Orlando, FL
2016 Hyundai Sonata Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/18/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Convenient, friendly service
Recommandé
TONY L., Service Manager de Holler Hyundai a répondu le 08/19/2020 02:49 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employés avec lesquels vous avez travaillé
EO
EARL Ostreicher
Service Advisor
DD
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Donald D.
Apopka, FL
2017 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/13/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Ty goes above and beyond every time!!
Recommandé
TONY L., Service Manager de Holler Hyundai a répondu le 08/14/2020 02:31 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employés avec lesquels vous avez travaillé
EO
EARL Ostreicher
Service Advisor
JB
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Jason B.
Orlando, FL
2020 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Extraordinary service standards
The best service standards in town, and that maintenance plan is worth every single penny!
Recommandé
TONY L., Service Manager de Holler Hyundai a répondu le 08/06/2020 02:35 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employés avec lesquels vous avez travaillé
EO
EARL Ostreicher
Service Advisor
BW
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Bill W.
Winter Park, FL
2014 Hyundai Elantra Coupe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good experience, problem still being worked on
Interacting with service team and assigned advisor very good. Issue with vehicle (CEL) not yet resolved after two appointments (gas cap replacement both times). Scheduled 3rd appointment, hoping 3rd time is the charm.
Recommandé
TONY L., Service Manager de Holler Hyundai a répondu le 08/05/2020 12:03 PM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employés avec lesquels vous avez travaillé
EO
EARL Ostreicher
Service Advisor
SK
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Steve K.
Orlando, FL
2009 Hyundai Veracruz
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
07/30/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
for the first time!! I DISRESPECT this dealership
I visited there for AC problem - AC from a passenger side didn’t blow air as cold as the rest of the cabin.

Diagnosed for replacement of a compressor and refilling a refrigerant, which there was no leak btw,

The cost for the repair was around $1000.
I picked up the car when ready.
On the way home, I felt no difference before/after.

I contacted to the service advisor and replied as below

“The output from the compressor was below specs and that is why it was replaced. The temperature will vary from one side to the other in most vehicles including new Hyundai vehicles. The system output is now to specs”

Alright. Now the system output is to specs but my car is still having the same issue.

How can someone supposed to be expert say like this?
Non recommandé
TONY L., Service Manager de Holler Hyundai a répondu le 07/30/2020 11:47 AM

Dear Mr. Kim,
        my apology that your recent service visit fell short of meeting your expectaions. A member of our resolution team will be reaching out to you in hopes of resolving any concerns you may have.
Sincere Regards,

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
TONY L., Service Manager de Holler Hyundai a répondu le 07/30/2020 12:16 PM

Dear Mr. Kim,
         My apology that we fell short of meeting your expectations on your recent service visit. A member of our team will be reaching out to you in hopes of resolving any concerns you may have.
Regards,

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employés avec lesquels vous avez travaillé
EO
EARL Ostreicher
Service Advisor
EW
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Emma W.
Kissimmee, FL
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/29/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Awesome Service
Ty is the best when it comes to customer service! He has always gone above and beyond! He is a great guy and a true asset to the company!
Recommandé
TONY L., Service Manager de Holler Hyundai a répondu le 07/29/2020 09:19 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employés avec lesquels vous avez travaillé
EO
EARL Ostreicher
Service Advisor
Client vérifié
Altamonte Springs, FL
2020 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/28/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Employees and fast service
The employees were very polite and super helpful to me. I’m physically handicap, I wear a back brace and I use a cane and they went out of their way to make sure I could get comfortably in and out the door. They all went above and beyond to help me get around. The service was quick and done well, I’m very impressed by the shop employees.
Recommandé
TONY L., Service Manager de Holler Hyundai a répondu le 07/28/2020 08:11 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employés avec lesquels vous avez travaillé
EO
EARL Ostreicher
Service Advisor
Client vérifié
Winter Park, FL
2013 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/24/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service department
I always use Holler Hyundai for my service needs. The staff is very friendly and the service is on point. Ty is the best!
Recommandé
TONY L., Service Manager de Holler Hyundai a répondu le 07/24/2020 08:06 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Employés avec lesquels vous avez travaillé
EO
EARL Ostreicher
Service Advisor
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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