DONNELL BROWN

SERVICE CONSULTANT

College Park Hyundai

Évaluation globale

4,7

(303 reviews)

72

Critiques de DONNELL BROWN

MH

Mary H.

Hyattsville, MD

2011 Hyundai Sonata

07/31/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Customer Survey

The service tech was very professional. He answered my questions and concerns in a manner that gave me confidence that my car would be serviced with the utmost care and professionalism.

Recommandé

STEVEN M F. de College Park Hyundai a répondu le 08/01/2020 05:25 AM

Thank you for taking the time to complete the survey, and for your kind comments! We strive to deliver the service quality and condfidence that you deserve. We really appreciate the 5 Star rating and we look forward to servicing your car again in the future!

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BL

Bruce L.

Columbia, MD

2015 Hyundai Sonata

07/28/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Be willing to follow-up!

When I checked in I had a question on whether I needed a rotation (easily checkable by looking at my history). I didn't need one, but the rotation was performed. Apparently a lug nut was lost during the rotation, and the car sat until I asked about the status. To their credit, service management made sure the lug nut was replaced, and all 4 wheels were reset on a lift.

Recommandé

STEVEN M F. de College Park Hyundai a répondu le 07/29/2020 12:25 PM

Good afternoon Mr. Leroy. I wanted to again take this opportunity to thank you for the feedback on our performance with your service visit as it is our report card and shows us where we can improve. We apologize for the lack of ammenities with regards to refreshments, but the current situation dictates that we can't have those items available. As we discussed, I am a coffee-holic myself, and not being able to brew coffee has, if nothing else, given me ample opportunity to get additional excercise walking to and from Dunkin Donuts every day! Should you have any issues or concerns in relationship to your visit, do not hesitate to contact me directly, Steve Fradkin, (301) 441-1313 ext 2703.
Again, we thank you for your business and for your valuable feedback!

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YT

Yolanda T.

Laurel, MD

2012 Hyundai Elantra

07/21/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Customer Service

Had a good visit. Wasn't there for a car repair, it was for a mileage check.

Recommandé

STEVEN M F. de College Park Hyundai a répondu le 07/22/2020 03:53 AM

Thank you for taking the time to complete the survey. I apologize that we did not provide the level of service that you expect and deserve when doing business with us. It is our goal to achieve the 5 star service you expect from us, and know that we will strive to continue improving to earn five stars on your next visit! Thank you for helping us to better assist you!

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Client vérifié

Silver Spring, MD

2016 Hyundai Tucson

ReScore Avis™

07/16/2020

Vérifié Client

Catégorie : Service

Satisfactory Service

The Tech was friendly and professional. Transparency was important as I ended up waiting for 4+ hours. However that was understandable given the times with the chaos of the pandemic. They had stated one of the tech was absent so I expected a delay. And I appreciated that I was told from the very beginning.
Overall, customer service was excellent.

Recommandé

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RB

Robert B.

Washington, DC

2019 Hyundai Santa Fe

07/06/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great and timely service

Great service

Recommandé

MICHAEL J G., Service Manager de College Park Hyundai a répondu le 07/06/2020 06:12 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and look forward to serving you again in the future.

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Client vérifié

Silver Spring, MD

2016 Hyundai Tucson

ReScore Avis™

07/16/2020

Vérifié Client

Catégorie : Service

Satisfactory Service

The Tech was friendly and professional. Transparency was important as I ended up waiting for 4+ hours. However that was understandable given the times with the chaos of the pandemic. They had stated one of the tech was absent so I expected a delay. And I appreciated that I was told from the very beginning.
Overall, customer service was excellent.

Recommandé

Avis original

07/03/2020

Type de service : Repair

Catégorie : Service

Acceptable service

The Tech was great in communicating

Recommandé

MICHAEL J G., Service Manager de College Park Hyundai a répondu le 07/04/2020 01:15 PM

Thank you for taking the time to complete the survey. I apologize that we did not provide the level of service that you expect and deserve when doing business with us. I would like to speak with you in the coming week to learn more about what happenned so we can improve our service to you.

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Client vérifié

Hyattsville, MD

2012 Hyundai Genesis

07/02/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Very unprofessional, unfriendly, and arrogant staffs.

Very unprofessional, unfriendly, and arrogant staffs.

Non recommandé

MICHAEL J G., Service Manager de College Park Hyundai a répondu le 07/04/2020 01:03 PM

Thank you for taking the time to complete the survey. I apologize that we did not provide the level of service that you expect and deserve when doing business with us. Your feedback is very important to me. The comments you provided are so opposite everything that we teach, I'd really appreciate the opportunity to speak with you to learn more so that we can improve. I look forward to working with you.

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JK

Jim K.

Silver Spring, MD

2012 Hyundai Santa Fe

06/27/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Exceptional service at the customer's entire satisfaction.

Excellent service, kindness, respect, the personnel makes you feel home and you are well taken care of.

Recommandé

MICHAEL J G., Service Manager de College Park Hyundai a répondu le 07/01/2020 07:00 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and your comments. We look forward to serving you again in the future!

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AP

Allen P.

Glenarden, MD

2020 Hyundai Palisade

06/26/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Management and the Employees Customer Service

Thanks to Mr Walt and Mr Darnell

Recommandé

MICHAEL J G., Service Manager de College Park Hyundai a répondu le 07/01/2020 07:00 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and your comments. We look forward to serving you again in the future!

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LS

Lamarana S.

Hyattsville, MD

2015 Hyundai Sonata

06/24/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Customer

People and service

Recommandé

MICHAEL J G., Service Manager de College Park Hyundai a répondu le 06/25/2020 05:33 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and your comment. We look forward to serving you again in the future!

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TJ

Tyrone J.

White Plains, MD

2014 Hyundai Elantra

06/20/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great Customer service

Every team member are nice people's. I have older car and they take great care of me and the car. Thank you Hyundai!

Recommandé

MICHAEL J G., Service Manager de College Park Hyundai a répondu le 06/22/2020 05:08 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and your comments. We look forward to serving you again in the future!

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KA

Kenya A.

Temple Hills, MD

2015 Hyundai Sonata

06/19/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Oil change

Great Service

Recommandé

MICHAEL J G., Service Manager de College Park Hyundai a répondu le 06/22/2020 05:07 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and your comment. We look forward to serving you again in the future!

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PS

Patience S.

Greenbelt, MD

2014 Hyundai Santa Fe Sport

06/18/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

great service

came on time and my vehicle was serviced and done within the time frame

Recommandé

MICHAEL J G., Service Manager de College Park Hyundai a répondu le 06/22/2020 05:04 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and your comment. We look forward to serving you again in the future!

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MM

Michael M.

Chevy Chase, MD

2017 Hyundai Ioniq Hybrid

06/13/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

College Park Hyundai

They are all very courteous and helpful. They did what they needed to do in a timely manner and the workmanship seems good insofar as I would even know. They didn’t adjust the “next service” indicator.

Recommandé

MICHAEL J G., Service Manager de College Park Hyundai a répondu le 06/22/2020 05:11 AM

Thank you for taking the time to complete the survey. We appreciate the 4 star rating and we will continue to work hard to earn the 5th star on your next visit. If that pesky service indicator still needs to be address, just let me know so I can take care of that. We look forward to serving you again in the future!

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RS

Richard S.

University Pa, MD

2017 Hyundai Sonata

06/05/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Best service at this dealer.

Best service and employees are the best.

Recommandé

MICHAEL J G., Service Manager de College Park Hyundai a répondu le 06/08/2020 08:57 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and your comments. We look forward to serving you again in the future!

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Client vérifié

Monroeville, PA

2019 Hyundai Elantra

05/22/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Great Help

The man who helped me (don't know his name) was really kind and knowledgeable. He made sure to keep me informed on the updates while I waited for the oil change to be completed. Very kind and considerate of my time.

Recommandé

MICHAEL J G., Service Manager de College Park Hyundai a répondu le 05/28/2020 05:43 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and your comments! We look forward to serving you again next time!

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RC

Raymond C.

Lanham, MD

2008 Hyundai Elantra

05/11/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Car Recall

No comment

Recommandé

MICHAEL J G., Service Manager de College Park Hyundai a répondu le 05/13/2020 05:06 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and look forward to servicing your vehicle again in the future!

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TJ

Tyrone J.

White Plains, MD

2014 Hyundai Elantra

04/12/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great smiles

I love this place. People are very nice.

Recommandé

MICHAEL J G., Service Manager de College Park Hyundai a répondu le 04/30/2020 04:20 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and we look forward to servicing your vehicle in the future!

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EW

Ella W.

Adelphi, MD

2018 Hyundai Elantra

04/02/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Customer service and convenience

Excellent

Recommandé

MICHAEL J G., Service Manager de College Park Hyundai a répondu le 04/11/2020 01:41 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and we look forward to servicing you again in the future!

MICHAEL J G., Service Manager de College Park Hyundai a répondu le 04/11/2020 01:43 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and we look forward to servicing you again in the future!

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EB

Edward B.

Capitol Heights, MD

2019 Hyundai Santa Fe

03/22/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great Service

Wonder and fantastic service and they will get your vehicle right.

Recommandé

MICHAEL J G., Service Manager de College Park Hyundai a répondu le 03/24/2020 04:57 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and the kind comments!

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