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SureCritic / Concessionnaire Ford / Mike White Ford of Coeur d'Alene / Chelsea White
CW

Chelsea White

Mike White Ford of Coeur d'Alene
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(28 reviews)
0

Critiques de Chelsea White

VG
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VERNON G.
Rathdrum, ID
Ford Super Duty F-450 DRW
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/09/2018
client vérifiéVérifié Client
Catégorie : Service
F450
Outstanding service
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 12/12/2018 04:22 PM

Thank you so much Vernon, for this wonderful review! We are pleased to hear that you had a great experience here at Mike White Ford and we look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé
CW
Chelsea White
TP
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THOMAS P.
Hayden, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/20/2018
client vérifiéVérifié Client
Catégorie : Service
Thomas Poirier
Chelsea was great to work with , you should make her manager of service department
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 11/23/2018 08:36 AM

This is fantastic to hear Thomas! We think Chelsea is absolutely amazing and it`s great to know that you think so as well! We can not tell you how much this review means to us! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé
CW
Chelsea White
CS
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CHARLENE S.
Hayden, ID
Lincoln MKX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/14/2018
client vérifiéVérifié Client
Catégorie : Service
Repair fixed the ongoing problem!!
First of all, I love my car. It has "stuff" on it that I never thought I needed until I had it, now I don't know what I would do without it! With that said, since purchasing it brand new in 2016 there has been an inherent issue with the seats. These seats should have darn near cooked eggs with them because of the technology in them. They heat, they have AC and they have massage but- the heat and the AC had been lack luster until this last fix. Ford finally fixed the issue, Mike White Service technicians replaced the cushions and I now have "butt burners" instead of "butt warmers". It has taken a lot of patience by the technicians and myself but the problem is finally resolved! Thank you ladies and gentlemen (service writers, technicians, etc) for your ongoing persistence and patience in getting this resolved!! Now, I REALLY love my car!!!!
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 11/14/2018 01:06 PM

Wow Charlene, I am speechless! It is great to hear that we were able to find you the perfect vehicle and live up to the expectations that you deserved. This is the part that we love about our job is when you "love your car". We can not tell you enough how much this means to us and we look forward to seeing you again here at Mike White Ford. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé
CW
Chelsea White
Client vérifié
Post Falls, ID
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/08/2018
client vérifiéVérifié Client
Catégorie : Service
My service visit
Everyone at Mike White Ford are great people. Honest and caring and very friendly !
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 11/08/2018 03:34 PM

Wow this is amazing to hear! Thank you so much for this glowing review! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé
CW
Chelsea White
DH
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DANIEL H.
Hauser, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/18/2018
client vérifiéVérifié Client
Catégorie : Service
Over the top to help me !
My truck , an F150 , started stopping on me while driving. It was very random and was a very unsafe situation. When I called to schedule an appointment to have it repaired, the service department was so busy I was scheduled a month out. I spoke with Mike White about how busy they were and how frustrated I was with the problems with my truck. He turned the problem over to Chelsea and Tyler in the service department and they were able to move me way forward in the schedule. They reschedule me for Oct 18th. Originally scheduled for Nov 7th. I dropped the truck off on the 16th. They had it repaired on the 17th, a day earlier than I expected. Chelsea also provided me with a car to drive while my truck was being repaired at a very reasonable rate.
Bottom line, I couldn't be happier. They truly went out of their way to get my truck fixed once they understood the seriousness of my problem. That is what I call SERVICE!!! Thanks Mike, Chelsea and Tyler.
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 10/24/2018 09:34 AM

Hello Daniel, I can not tell you how happy we are to see we could get your F-150 up and running within 24 hours. We understand life happens and I`m happy that you got to speak with Mike White, Chelsea and Tyler to assist you with this very serious situation. We strive for excellent customer service and want your next visit to be better than you last! If you have any questions, please feel free to give me a call. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé
CW
Chelsea White
EH
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ERIN H.
Hayden, ID
Jeep Cherokee
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/08/2018
client vérifiéVérifié Client
Catégorie : Service
Warranty Repairs
Made an appointment for the check engine light. Also explained a weird noise in the front steering column. Both issues were found and repaired under my warranty. Chelsea and Joe were really wonderful. She even made the appointment for me to get in at Findlay for a recall that needed done. Really appreciate you all!
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 10/09/2018 09:06 AM

Thank you for the great recommendation Erin. We are very glad to hear that you had a positive experience with our team! We appreciate you choosing Mike White Ford and look forward to see you again. 

Mallory G. 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé
CW
Chelsea White
RJ
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RONALD J.
Post Falls, ID
Ford Fusion
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/27/2018
client vérifiéVérifié Client
Catégorie : Service
Chelsea
I has issues with the service when I brought a Lincoln in for service and some warranty work. Communication was poor. I was told I would hear back within 30 minutes and I had to call the dealership 2 days later as I never received the promised call. I was extremely disappointed...until Chelsea got involved. She has been fantastic. I brought a Fusion in for some work and Chelsea was outstanding, keeping me up to date and having someone else in service follow up with me when she was gone. She is a star!
Recommandé
Employés avec lesquels vous avez travaillé
CW
Chelsea White
Client vérifié
Coeur D Alene, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/25/2018
client vérifiéVérifié Client
Catégorie : Service
The people
Good job
Recommandé
Employés avec lesquels vous avez travaillé
CW
Chelsea White
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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