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CHRISTOPHER BRUNK DEEN

Certified Master Hyundai Service Advisor with 10 years experience
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1150 reviews)
90

PC
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Patrick C.
Wilmington, NC
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/26/2018
client vérifiéVérifié Client
Catégorie : Service
Resolved concerns
Chris,my service advisor, was concentious in following up on a pricing concern I had with the dealership,s price structure. His concern for my well being and detailed fpllow up has made all the difference in how I view service at Parkway.
Recommandé
Employés avec lesquels vous avez travaillé

TT
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Theresa T.
Supply, NC
2014 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/25/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
fast, efficient service
very pleased with service
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 04/26/2018 07:28 AM

Thank you for your feedback! We value your business and hope you will choose Parkway Hyundai for your next service!

Employés avec lesquels vous avez travaillé

WC
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William C.
Hampstead, NC
2013 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/24/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Bill
Service quick, reasonable. Will be back
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 04/25/2018 05:41 AM

Thank you for taking our survey! We appreciate your business!

Employés avec lesquels vous avez travaillé

FK
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Francis K.
Leland, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/23/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Quick and reliable service
I was in and out within an hour for an oil change, tire rotation and recall fixes. Extremely polite staff, very clean waiting room and knowledgeable personnel.
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 04/24/2018 05:46 AM

Thank you for the 5-star review! We are happy to have you as a customer and look forward to seeing you at your next oil change!

Employés avec lesquels vous avez travaillé

SC
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Sandra C.
Wilmington, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/23/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Services
Chris called and kept me updated on status of repair and oil change. The part was in stock that was needed and the service dept replaced quickly. I always like the complementary car wash.
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 04/24/2018 05:45 AM

Thank you for your feedback! We appreciate your business and look forward to seeing you at your next service interval!

Employés avec lesquels vous avez travaillé

JP
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Jimmy P.
Watha, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/21/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
COMMITMENT
Commitment to doing it right the first time and treating my vehicle like they would want their vehicle treated.
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 04/23/2018 06:49 AM

Thank you for your kind review! We appreciate your business and hope you will choose Parkway Hyundai for all of your car care needs!

Employés avec lesquels vous avez travaillé

SS
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Susan S.
Leland, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/20/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Your parts department is a rip off!!
You do not inventory a part for my 2011 Genesis and you wanted $961 to replace the part. I bought it from New Rochelle Hyundai for $625 and I know they bought it
from the manufacturer for a lot less. You do not do that to customers.
Non recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 04/23/2018 06:44 AM

Thank you for your feedback! We appreciate your business and hope you will choose Parkway Hyundai for your next service.

Employés avec lesquels vous avez travaillé

JS
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Jaswinder S.
Wilmington, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/19/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Quickly assisted
Excellent service, professional, wait time was very less. All question I asked at reception I got satisfied reply at one. Walkout out happly.
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 04/20/2018 05:34 AM

Thank you for the positive words! We appreciate you choosing Parkway Hyundai for service!

Employés avec lesquels vous avez travaillé

BL
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Beverly L.
Wilmington, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/19/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent Service!
Parkway Hyundai provides excellent sales and service. Service Rep, Christopher Deen is courteous, professional and always attentive. Joann Robinson is top-notch in the sales department. I would recommend Parkway Hyundai to anyone looking for a smooth experience in purchasing and maintaining a new or used auto.
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 04/20/2018 05:24 AM

Thank you so much for the positive review! We appreciate your continued business!

Employés avec lesquels vous avez travaillé

FE
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Fiona E.
Wilmington, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/16/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great people.
From the time I bought my car through the first service the staff have been wonderful.
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 04/17/2018 06:06 AM

Thank you so much for the positive feedback! We appreciate you taking the time to share with us and look forward to seeing you at your next service interval!

Employés avec lesquels vous avez travaillé

Client vérifié
Little River, SC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/14/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Service
Service is easy to schedule and done properly. If a problem arises, contact is made and resolutions are suggested. Good business practices! Staff are friendly and helpful.
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 04/16/2018 06:16 AM

Thank you so much for the great review! We appreciate your business and look forward to seeing you at your next service!

Employés avec lesquels vous avez travaillé

PC
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Patrick C.
Wilmington, NC
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/26/2018
client vérifiéVérifié Client
Catégorie : Service
Resolved concerns
Chris,my service advisor, was concentious in following up on a pricing concern I had with the dealership,s price structure. His concern for my well being and detailed fpllow up has made all the difference in how I view service at Parkway.
Recommandé

Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/14/2018
Type de service : Maintenance
Catégorie : Service
World's most expensive bulb.
I spent over $400 on tires, an inspection, and a 4 wheel alignment. The service was super, timely, and reasonable. To pass the annual inspection, I had the burnt out bulb over the license plate replaced.
When I got home I examined my copy of the bill and found out the bulb had been billed at $7 and the labor to change the bulb was $15! I was annoyed with myself for authorizing the service writers"Oh, and you need a new bulb for the license plate" comment without realizing the cost involved. And I can't help but feeling annoyed that I put myself in a position where I'm supposed to think that $25 for a replacement light bulb is reasonable! I won't be back.
Non recommandé
PHILLINA J G., Service Director de Parkway Hyundai of Wilmington a répondu le 04/18/2018 04:45 AM

Thank you for your feedback!

I'm sorry you did not have a 5 star experience with us; we will work on this in the future.

Employés avec lesquels vous avez travaillé

KM
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Kevin M.
Leland, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/12/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Most friendly
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 04/12/2018 12:47 PM

Thank you so much for the 5-star review! We are so pleased to have you as our customer!

Employés avec lesquels vous avez travaillé

Client vérifié
Southport, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/10/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
As always, excellent service and wonderful staff.
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 04/11/2018 05:26 AM

Thank you for your positive review! We appreciate your business and look forward to seeing you again at your next service.

Employés avec lesquels vous avez travaillé

SC
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Sherman C.
Wilmington, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/10/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Hyundai
Awesome
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 04/10/2018 01:45 PM

Thank you for the 5-star review! We appreciate you choosing Parkway Hyundai for service!

Employés avec lesquels vous avez travaillé

SM
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Sherri M.
Southport, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/10/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Representative was on time, listened closely to what I told him needed to be done, got a nice loaner, and had my car ready in a reasonable amount of time.
See above.
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 04/10/2018 01:43 PM

Thank you so much for your feedback! We appreciate your business!

Employés avec lesquels vous avez travaillé

RC
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Richard C.
Sneads Ferry, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/09/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service the way it should be.
Competent , friendly service consultants. Service is performed efficiently and effectively. Do not have to return again, work is done right the first time.
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 04/10/2018 05:04 AM

Thank you so much for the positive feedback! We are so happy to have you as our customer and look forward to seeing you at your next visit!

Employés avec lesquels vous avez travaillé

AF
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Audrey F.
Bolivia, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/09/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
GREAT CUSTOMER SERVICE ON THE PHONE AND IN PERSON, CHRIS WAS GREAT AND TOOK TIME TO ANSWER ALL QUESTIONS.
EXCELLENT CUSTOMER SERVICE AND THE CAR SEEMS TO BE DOING MUCH BETTER.

THANK YOU FOR STANDING BY YOUR WARRANTY!!!!!!
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 04/10/2018 05:02 AM

Thank you for the 5-star review! A+ customer service is what is all about here at Parkway Hyundai! We look forward to seeing you at your next maintenance service!

Employés avec lesquels vous avez travaillé

NK
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Norman K.
Southport, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/07/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Outstanding customer service
Outstanding customer service.
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 04/09/2018 07:00 AM

Thank you for the 5-star review! We appreciate you choosing Parkway Hyundai for service!

Employés avec lesquels vous avez travaillé

SH
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Susan H.
Wilmington, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/06/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
I thought the service man was very professional and detailed.
I will definitely go back, but wish the prices were a little more reasonable. More Hyundai car owners would use the dealer service center if the price of services were lower.
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 04/09/2018 06:53 AM

Thank you so much for your feedback! Please check out our website parkwayofwilmington.com for service specials and coupons that are available before your next appointment. We appreciate your business!

Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.