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SureCritic / Concessionnaire Hyundai / Parkway Hyundai of Wilmington / CHRISTOPHER BRUNK DEEN
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CHRISTOPHER BRUNK DEEN

Parkway Hyundai of Wilmington
Certified Master Hyundai Service Advisor with 10 years experience
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1150 reviews)
90

Critiques de CHRISTOPHER BRUNK DEEN

Client vérifié
Wilmington, NC
2017 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/17/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Polite, helpful service reps.
Always on time and willing to listen to concerns.
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 05/17/2019 01:52 PM

Thank you for the great review. We value your business.

Employés avec lesquels vous avez travaillé
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CHRISTOPHER BRUNK DEEN
BR
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Betty R.
Clinton, NC
2018 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/15/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Spectacular Dealership
From purchase to service, you are treated well!
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 05/16/2019 08:53 AM

Thank you for the great review. Friendly and efficient service is what you get when you come to Parkway Hyundai. We appreciate your business and look forward to seeing you at your next service interval.

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CHRISTOPHER BRUNK DEEN
MM
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Mary M.
Kure Beach, NC
2016 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/15/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Wonderful service
A/C Compressor went out. Under warranty. My Hyundai was immediately serviced...installed new condenser the next day .
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 05/15/2019 10:51 AM

Thank you for the great review. We're so glad your experience here was a positive one. We appreciate your business and look forward to seeing you the next time.

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CHRISTOPHER BRUNK DEEN
Client vérifié
Winnabow, NC
2013 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/14/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service finished ahead of schedule
My car was completed ahead of schedule.
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 05/16/2019 06:38 AM

Thank you for the complimentary review. We appreciate your business.

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CHRISTOPHER BRUNK DEEN
FT
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Francine T.
Wilmington, NC
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/13/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Francine Tumolo
Chris in the service dept .is the best!!!
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 05/15/2019 08:06 AM

Thank you for the 5-star review. Your kind words are much appreciated. We value your business.

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CHRISTOPHER BRUNK DEEN
JG
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Joseph G.
Wilmington, NC
2012 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/08/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The work is done right
I dealt with chris deen in the service dept since i moved here to wilmington,n.c. Chris always lets me know if something is needed or not.. this dealer prices are more competitive than most shops.
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 05/10/2019 07:40 AM

Thank you for the complimentary review. We appreciate your business and look forward to seeing you again the next time.

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CHRISTOPHER BRUNK DEEN
Client vérifié
Hampstead, NC
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/06/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Customer Service is Excellent
Great customer service
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 05/06/2019 08:48 AM

Thank you for the great review. We appreciate your business.

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CHRISTOPHER BRUNK DEEN
MA
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Michael A.
Wilmington, NC
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/02/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service
Chris B went over and above on the service on received. My car neede tires and alignment and the day the work was done was the last day of the deal. Chris did evrything he could to get the car in and taken care of for me. Can now drive feeling a lot safer with four new tires, and know the front and rear ends are fine. Thanks to Chris B and the rest of the Hynundai crew.
Recommandé
BRETT L., Service Manager de Parkway Hyundai of Wilmington a répondu le 05/03/2019 04:50 AM

Thanks for taking the time to fill out the survey. I am glad we were able to get your tires put on just in time before the specail ended. I agree that Chris does an outstanding job.
Thank you for your business and we look forward to seeing you again.

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Employés avec lesquels vous avez travaillé
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CHRISTOPHER BRUNK DEEN
Client vérifié
Supply, NC
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/01/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Parkway Service
Always great service , staff are always great.
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 05/02/2019 12:53 PM

Thank you so much for the 5 stars. We are so glad your experience here was a positive one. We value your business and look forward to seeing you the next time.

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CHRISTOPHER BRUNK DEEN
HC
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Harry C.
Southport, NC
2018 Hyundai Tucson
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/01/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Chris Deen
Chris Deen is the face of your service department and he does a great job.
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 05/02/2019 06:38 AM

Thank you so much for the complimentary review. We value your business.

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CHRISTOPHER BRUNK DEEN
Client vérifié
Southport, NC
2015 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/27/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
Service is great and meets our needs.
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 04/30/2019 06:02 AM

Thank you so much for the great review. Treating out customers to excellent service is always our priority. We value your business.

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CHRISTOPHER BRUNK DEEN
SF
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Sean F.
Wilmington, NC
2013 Hyundai Santa Fe S
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
04/24/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Expensive
No loaner offered on a recall. Also car returned to me without even being washed. I’ll look for a new dealer in the future
Non recommandé
BRETT L., Service Manager de Parkway Hyundai of Wilmington a répondu le 04/25/2019 05:01 AM

Sean,
I just wanted to follow up with you about your last service. I tried to determine what happened. We do offer loaner cars on recalls if available when scheduled. It appears you made your appointment on line and didn't indicate you needed a loaner car.
You also indicated we did not wash your vehicle. I hope the advisor explained to you that we are remodeling our car wash and hope they offered a voucher for a free car was at cruiser's car wash.
Please reach out to me if you have any questions.

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Employés avec lesquels vous avez travaillé
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CHRISTOPHER BRUNK DEEN
Client vérifié
Southport, NC
2014 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/19/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service
Always friendly and efficient service. Waiting area is comfortable and the best coffee around! Highly recommend the Parkway Hyundai Service Department.
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 04/22/2019 08:08 AM

Thank you for the 5 stars. Friendly, efficient service is what you get when you come to Parkway Hyundai. We appreciate your business.

Employés avec lesquels vous avez travaillé
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CHRISTOPHER BRUNK DEEN
MA
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Michael A.
Wilmington, NC
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/16/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent serivice
Chris took very good care of me when I dropped my vehicle off. He called later in the am to inform me of a couple of itmes that needed attention. I let him know that I would give it consideration.
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 04/17/2019 07:47 AM

Thank you for the 5-star review. Treating our customers to excellent service is always our priority. We value your business and look forward to seeing you the next time.

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CHRISTOPHER BRUNK DEEN
AH
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Adrian H.
Hampstead, NC
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/16/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great customer service
GREAT CUSTOMER SERVICE. THEY ARE VERY FRIENDLY. I LOVE THAT THEY COME AND EXPLAIN WHAT YOUR VEHICLE NEEDS OR IF SOMETHING IS WRONG.
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 04/17/2019 06:36 AM

Thank you so much for the great review. We appreciate your business here at Parkway Hyundai.

Employés avec lesquels vous avez travaillé
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CHRISTOPHER BRUNK DEEN
CM
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Charles M.
Wallace, NC
2012 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/16/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
AMOU NT SPENT ON AUTO, MY AGE IS 87
SERVICE IS EXCELENT AS ALWAYS, GOOD PERSONAL.
ME AND INSUEANCE COMPANY HAS PAID OUT OVER 7400.00 IN REPAIRS ON THIS AUTO, I LIKE AUTO, BUT IT,S NOT WHAT I LIKE. AS STATED, SERVICE FROM PARKWAY HAS BEEN EXCELE T, GO SERVICE ADVISOR, CHRIS IS EXCELE T.. THIS IS A 2012 ST FA LIMITED , AGAIN PARKWAY IS GOOD TO CUSTOMERS, PRODUCT IS NOTWHAT YOU WANT IT TO BE
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 04/18/2019 06:07 AM

Thank you for the 5-star review. We are so glad you're happy with your service from us. We appreciate your business.

Employés avec lesquels vous avez travaillé
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CHRISTOPHER BRUNK DEEN
LP
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Lorella P.
Southport, NC
2018 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/13/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly and courteous
A great place to buy a car
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 04/15/2019 10:14 AM

Thank you for the 5-star review. We appreciate you choosing Parkway Hyundai for all your car care needs.

Employés avec lesquels vous avez travaillé
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CHRISTOPHER BRUNK DEEN
Client vérifié
Shallotte, NC
2018 Hyundai Santa Fe S
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
04/12/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
service department
service department needs to fix the problem and explore all options so it can be fixed before releasing the vehicle
Non recommandé
BRETT L., Service Manager de Parkway Hyundai of Wilmington a répondu le 04/15/2019 04:56 AM

Hello,

I am sorry you're having trouble with your Santa Fe. We respect your time and efforts when you bring us your vehicle. Our team works hard to make sure we fix it right the first time so understand that we would not purposely  send your vehicle out with out checking our work and test driving it. Intermittent problems are one of the hardest things to diagnose.
The question now is, has the light come back. If so, then we can schedule a time to fix it.
Please contact me personally.

Brett Lee
Hyundai Service Manager

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CHRISTOPHER BRUNK DEEN
Client vérifié
Wilmington, NC
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/09/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great dealership!
without a doubt, the best automobile dealership in Wilmington. Both in sales and service.
Recommandé
HELEN C. de Parkway Hyundai of Wilmington a répondu le 04/11/2019 07:35 AM

Thank you for the complimentary review. We value your business and look forward to seeing you again at your next service interval.

Employés avec lesquels vous avez travaillé
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CHRISTOPHER BRUNK DEEN
DR
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Dennis R.
Wilmington, NC
2017 Hyundai Ioniq Hybr
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/06/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service parts
Parts need to be available before service appointment.
Also, I have tried to use my phone with bluetooth however it will not function unless rebooted every time auto is off. My phone worked well with my 2014 Elantra and alsowith my 2017 Nissan Frontier truck. Why will it not operate properly in my Ioniq?
Recommandé
BRETT L., Service Manager de Parkway Hyundai of Wilmington a répondu le 04/08/2019 11:09 AM

Hello,
Thank you for taking the time to fill out the survey. I understand what you are saying about the delay in parts, but unfortunately Hyundai requires this procedure for this particular campaign. This is different than all the other campaigns.
Please consider this and re score to reflect on how our staff treated you at this visit. If we have failed you in anyway please feel free to reach out to me personally.
Brett Lee
Hyundai Service Manager
910-202-8729

Employés avec lesquels vous avez travaillé
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CHRISTOPHER BRUNK DEEN
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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